Response from Leaf Relief Gutter Cleaning
We were delighted to help this customer get her gutters cleaned and allow her the protection from overflowing gutters and possible property damage. Leaf Relief has two locations under one company like many other companies that are in multiple locations. The home office is in Virginia but it is locally run in Winston-Salem by the owner. Just as with most other companies, employees of the company go out to do the work under the owner's supervision. In relation to the coupon, it clearly states that the coupon covers the first 150 linear feet and the fee beyond that is $1.50 per linear foot. This was created by Angie's List and I have little control over their valuation and stipulations. We offer other coupons that might have been better in the customer's estimation. I understand that many customers do not know the linear feet of their gutters, but Leaf Relief will honestly measure and communicate this to the customer when the work is done, which is of course, verifiable. I am not sure why she scored us low on communication and professionalism. I responded to her purchase the same day and we did the work the next morning after her purchase. She purchased it from this company and this company did the work. It was done professionally and on time. In relation to professionalism, I think her beef is with Angie's List who created the coupon and gave it the valuation to which she is objecting. I am sorry that she does not plan to hire us again. She has a 2500 square foot house that has over 200 linear feet of gutter and she paid less than $200 total instead of $250+. That seems to me like a good deal. I am sorry to hear her opinions and plan to call the customer to explain the situation.