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Computer Exchange Service & Sales

Computer Repair, Computer Sales

About us

Computer Exchange is a company you can trust to build, repair, and troubleshoot your computer or network. Chain stores lack individualized treatment, products, and support. Once you see what we offer, you will never go back. Make us your first choice in Virginia for computer repair and support. Computer sales Mac & PC repairs In-shop computer service & repair Onsite computer service & repair Remote support Wireless networking Spyware/virus protection & removal Hardware and software installation & repair Data recovery Network surveillance cameras

Business highlights

24 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

New & used computer sales & repair, networking, custom computer assembly, computer components. Business computer, server and network support services, both onsite and remote.

Services we don't offer

Cell phone and tablet hardware repairs

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.810 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
20%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.7
punctuality
4.8
Showing 1-10 of 10 reviews

Carolyn B.
07/2018
5.0
computer repair
  + -1 more
They provide quick service. They get the job done and always make sure that my PC works perfectly.
Description of Work: Regular Computer Maintenance of my PC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn B.
07/2018
5.0
computer repair
  + -1 more
They were very courteous, they're polite and thorough and they provide quick service.
Description of Work: Computer Maintenance Service twice a year; cleaned up & installation of a security system on my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Michael F.
03/2017
5.0
computer repair
  + -1 more
My first impression was that the shop was clean, orderly, and professionally run. The guys in the shop were in their 20's and up on the latest technology. They were courteous and professional, and after verifying that the drive was bad they quoted me a price of around $246 to put in a new 1 Tb hard drive, re-install Windows 10 and recover what data they could from the old drive. They had to order the drive, which took a few days, but when it came in they did the work in a few days (a reasonable time, I thought) and returned it. I held my breath for the invoice when I picked it up, but was pleasantly surprised that they stuck to the original $246 quote exactly. They told me they don't like to surprise customers with extra fees. I'm sure they would have called me first if something came up requiring more money. I'm typing this on the same computer just after picking it up - that's how impressed I am!
Description of Work: My Samsung laptop hard drive crashed and computer wouldn't boot up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle D.
01/2017
5.0
computer repair
  + -1 more
Every interaction I had, whether by phone or in person, was pleasant and professional. The least expensive options were presented to me first, which I greatly appreciated. Since the computer was borrowed, I opted for the costlier fix, but the overall price was still reasonable. Also, the computer was repaired quickly.
Description of Work: Laptop stopped working after it was dropped on the floor. The bezel around the screen was knocked loose, also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100.54

Conchita A.
03/2016
4.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$50

Linda C.
11/2015
5.0
computer repair
  + -1 more
.
Description of Work: We took a computer we thought was non functional in for repair. We were told there was nothing wrong with it and given the option to pick up or have computer scanned for any potential problems. We opted for that check and it revealed no problems. They were quick and thorough. The problem was our monitor. We replaced it and have had no further problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail M.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: They did a great job! I requested an estimate prior to service, afterwards when the work was completed, the fee was exactly as estimated (and no more). They were given a list of things I wanted done and they completed all of it within the time frame promised. I will happily recommend their services to my friends, and use their services again, if need be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Donnie V.
05/2014
5.0
computer repair
  + -1 more
My tablet quit charging because the USB connector was loose inside the tablet and not charging. computer exchange rep explained that to fix it would cost more than buying the device again. seemed very honest with me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda C.
02/2013
4.0
computer repair
  + -1 more
I've bought my last three computers from this company. It always goes well. They set up my computer and transfer all my files. It's a good, reliable service. Their prices seem high, but the service makes it worth it.
Description of Work: Purchased a Dell Vostro

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Richard W.
12/2012
5.0
computer repair
  + -1 more
They fixed my computer.
Description of Work: They fixed my computer and were very professional in their business. If I ever need service or another computer I will certainly contact them. I am very pleased with my experience with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137

    Contact information

    20607 Timberlake Rd Ste B, Lynchburg, VA 24502

    www.cxeonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    Computer Exchange Service & Sales is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Computer Exchange Service & Sales accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Computer Exchange Service & Sales does not offer free project estimates.
    No, Computer Exchange Service & Sales does not offer eco-friendly accreditations.
    No, Computer Exchange Service & Sales does not offer a senior discount.
    Yes, Computer Exchange Service & Sales offers emergency services.
    Yes, Computer Exchange Service & Sales offers warranties.
    Computer Exchange Service & Sales offers the following services: New & used computer sales & repair, networking, custom computer assembly, computer components. Business computer, server and network support services, both onsite and remote.
    Cell phone and tablet hardware repairs

    Contact information

    20607 Timberlake Rd Ste B, Lynchburg, VA 24502

    www.cxeonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed