Campbell Heating & Cooling Inc

Very professional, recommended and installed high end TRANE system . They went above and beyond to make sure we were happy and explained everything in detail. New system was expressly quiet and efficient. I recommend them highly

The office staff, estimator (Cory) and installers (Kirk and Philip) were courteous and professional. The cost was reasonable. From first contact to completed installation spanned three days. The estimator provided us with accurate information and answered all of our questions. The installers were prompt and efficient in their work. They demonstrated the unit and answered additional questions. They took extra care to protect our home and clean up after the installation. We are very satisfied with our experience with Campbell Heating and Cooling and would highly recommend them.

The service was very good. They came on time, did the job, they did what they need to do and the were polite.

Excellent ... from the initial quote process to the installation, everyone was very helpful and professional. Good recommendations and solutions offered that led to a very satisfactory result. The representatives from Campbell (Kevin Moser) and Lowe's (the PSE - Roger Ketterman) both met at my house to assess my needs, answer questions, make suggestions, and give the quote on the spot. Campbell scheduled the installation and followed up to remind me of the date. The installation was done by two excellent and well qualified technicians (Chad and Michael) who answered my questions and took time to provide instructions on the new thermostat and service.

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Scheduled appointment. They were a no show & no call! I might consider giving them a second chance since it only an estimate.

Overall I give Campell an A-. I got estimates from several companies and Campbell had the best price. I feel the salesman was a bit aloof at times and didn't truly value my business. The installers were great - very professional and courteous and they took time to answer my concerns. I would INSIST on a Manual J Load Calculation test however. I had one done by another firm (for free) and since my home had additional insulation and upgraded windows, the test showed that my current system was actually oversized. I told my salesman what size I wanted/needed but I'm not sure he would have done the Manual J if I hadn't known better. This is an important point - you don't want an oversized system, it will cycle on and off very frequently and during the summer it will not have the time to properly take the humidity out of the air. You'll end up cool but moist. So insist on the Manual J and don't depend on them simply looking at the tonnage of the unit you now have. Any HVAC company that refuses to do a Manual J and says "I've been doing this for twenty years, I can pretty much figure what you need by looking at it..." look elsewhere! This is science, not rocket science but still, it has to be calculated properly and installed properly for best operation.

The technicians, Robert and Nick, arrived promptly between 8am and 9am as they said they would. They replaced the indoor air handler, the outdoor heat pump and replaced the old thermostat with a digital thermostat. As a courtesy, they covered some loose wires on my hot water heater with a protective sheath, for no extra charge. The air handler and heat pump are made by Trane and the thermostat by Honeywell. They did an excellent job in around 5 hours. Air is nice and cold and everything seems to be working perfectly. Campbell came highly recommended by my friends and co-workers and they delivered on their promise. I've dealt with other heating and cooling companies in the past that were very good as well, but much more expensive. Campbell does the same quality work, with the same quality products, but for a much more reasonable price. Highly recommended.

They were great! Their price beat the competition. Their products have superior reputation for efficiency and performance. Their service agreement was the best deal. They have always been polite and prompt in correspondence. They are conscientious, professional and tidy in their work on site.

Came on time, was profession and pleasant. Gave detailed expiation of what was required, detailed bill. Have already scheduled for an upgrade.

They were very good. They were professional and did a good job. They showed up when they said they would. They were knowledgeable and very forthcoming with information. They provided brochures and all the sales information we could imagine.

Discovered wire in unit was unhooked. After hooking the wire back up the unit tried unsuccessfully to ignite. Further investigation by the technician reveiled water in the tank possibly due to a leaking tank. The technician provided a referral to a company who deals with underground oil tanks

Guys got there in the morning and had the item installed by lunch. Very quick. Also had them Install new furnace and heat pump year before. Everything works great and will go back to them when I need HVAC service. They also have been doing PM work every 6 mths. Excellent service.

They come on time. They call us and remind us. They come when they say they are going to come. They do their jobs and they leave.

These people are great to work with. The came first thing in the morning, removed all the old equipment, cleaned up the area around the old furnace, the heat pump concrete pad and associated pipe and wiring. Then installed the new equipment including the support pad for the heat pump, reattached the existing air ducts ( hot and cold) reattached the necessary wiring, new thermostat, and control wiring between the heat pump and furnace including the Freon lines. They finished the job before 3 PM the same day and were out of the house. Great to work with, clean up was very good, and instruction to run the equipment along with instructions for the new touch screen thermostat was great.

They showed up on time, gave a comprehensive estimate, fixed what was broken and didn't laugh when they saw where I had put my foot through the sealing trying to fix it myself!

Better than I could have hoped.

They are an excellent company, and I would highly recommend them.

About 10 days later, they came out and did the work. The men were very courteous and friendly, asking us different things about the installation, doing extras without being asked, getting our input on several issues. They were absolutely professional and did not track in dirt. We were thoroughly pleased. They even hauled away our old oil tank even though they didn't have to. We would recommend them to anyone.

I got a bid from them. Their work was great. They were very punctual. They were just excellent. They cleaned up the mess. I had no problems with them at all. I am going to use them again.

The service man came and didn't have the proper equipment to check for any blockage, but did check the rest of the system. Without knowing it was ASSUMED that there was a damper problem and I was quoted $320 to repair it. Through process of elimination I disagreed. Another service man came within a few days with proper equipment, found the blockage as I suspected and removed it. I was handed a bill for an additional $165. I told the serviceman to have Brent Campbell call me about the bill because I was under the impression it would be covered in the service agreement. A month later I got a call from Mr Campbell indicating my bill was due. I felt I had been misled, but Mr. Campbell said it was policy and the call was not covered by the agreement. We finally agreed on half price. All total the so called one year service agreement has cost me about $250, not $165 that I was originally quoted and agreed to. Always be sure you clearly understand what is and isn't covered in any service agreement or extended warranty from any company.

Unresponsive when we needed them for warranty work!

I had no cooling in one zone of the house. They scheduled my appointment for the next day after I called, and they showed up at the time promised. After 15 minutes the serviceman told me he was going out to pick up a replacement motor. He returned, completed the installation and I had cooling. They are professional, honest and I would not hesitate to use or recommend them

They are wonderful. I will be getting a second heat pump and duct work. They are easy to work with, honest, and professional. If there was a mistake, they came back and fixed it.

I was very pleased with them, it went very well. I had 3 estimates and I was very pleased with their price, too.