AQUA PROS POOLS & SPAS INC

I'm happy to pay for a service charge for them to size the chimney for the new cap but they performed a chimney sweep that was completely unnecessary and of course we were promptly billed for it. I have pictures showing the sweep was totally unnecessary. They were at my home for 20 minutes and it cost me $155! In my humble opinion It was a mistake to use this company and I won't be making the same mistake again.

I was charged $95 and no service was provided. Had I been told in advance that there would be a minimum charge or a service call fee, I would not have scheduled the appointment.

unknown

Contacted their store in Salem, VA. Said they worked on our brand stove, would call. 2 weeks later they called and said they would be out next day. Stove did not work. We were trying to get Dixie Products to repair, this is where we purchased stove. Dixie had a 3 week wait. 2 men came out. Did not have a clue on how to repair stove. One called MFG and one was on his phone texting the entire time he was here. They could not determine why it would not work or why it was blowing fuses. Put it back together and it ran. They gave me a bill for $200 and left. Shut stove off that night and one fan would not turn off. Had to unplug unit. Next week I called them because I was not happy with their service. They said they would get back to me and never did. Dixie Products came out this week and repaired stove. Runs great now and shuts off.

unknown

They were honest and reliable. They did a good job.

Showed up days late every time, didn't bring tools needed to do the job the first time so they had to come back. Replaced heater failed with in one month and they tried to charge me to replace it again even though it was under warranty. I talked to the owned various time about the poor customer service and he stated he was trying to train his service manager. An the leak was never touched. In short find someone else.

The actual opening of our pool went without incident; however, the following actions make me question the knowledge of these people: They instructed my wife to backwash the filter a couple times a day, which, from what I have since read, is unnecessary and significantly reduces the life of the filter sand. They forgot to remove the plug from one of the pool water returns (jets). There are only four returns in the whole pool; how did they miss one? A few days after the opening, we brought in a sample for testing. They told us we had to add 133 pounds of shock! That just seemed wrong, so we waited a couple of days and returned with another sample. Again, 133 pounds of shock. This time, however, they insisted that we had to drain and refill the pool. Since neither my wife nor I had had a pool before, we thought this was a normal occurrence and began preparing to drain it. That same day we ended up talking to our septic guy. He said that was absolutely ridiculous and referred us to Westlake Pools. We brought a sample to Westlake Pools, where they told us to add 13 bags of shock along with several other chemicals. After following the advise of the people at Westlake, our pool is now perfectly clear and blue. I have zero trust in Aqua Pros and will never use them again.