ARLINGTON POOL & SPA

They cleaned the pool. They opened the pool and attempted to do maintenance. We were not happy with the job they did. They were unprofessional. They were not punctual. They did not seem to know what they were doing. We will not use them again.

We used them in the past and the service was okay. I tried to get them to come for two months. They were not good about returning phone calls. After two months of trying they finally told me that they didn't have staff to repair hot tubs during the summer season and that I should call someone else.

They did a good job the few times they cleaned our hot tub during the winter months! And, originally, I submitted a positive comment to Angie's List--just stating that their only downfall was that sometimes it was difficult to get someone on the phone. However, during the months of May, June, and July, my husband and I called Arlington Pool and Spa a total of 5-6 times and they have not been able to schedule a drain and clean yet! The couple of times we have gotten an actual person on the phone they agreed to either submit a service request and call us back with a time, or encouraged us to call at another time as they were too busy with pool season. They didn't return phone calls for any of the messages we left. We are still waiting for someone to service our hot tub! I do not recommend them to anyone.

I HAVE DEALT WITH OTHER LARGE POOL COMPANIES IN THE PAST, BUT I COULD NOT BE MORE SATISFIED THAT I FOUND ARLINGTON POOL AND SPA. THEY ACKNOWLEDGE THAT THEY ARE A SMALL COMPANY, SO IT DID TAKE A COUPLE OF PHONE CALLS TO GET THINGS GOING WITH THEM, BUT THEY ALSO EXPLAINED THEY ACCEPT A SMALL CLIENTELE WITH THEIR EMPHASIS BEING ON QUALITY AND WORKMANSHIP, AND THIS HAS PROVEN TO BE TRUE. THE OFFICE STAFF IS FRIENDLY AND HELPFUL, AND THEY HAVE ALWAYS SHOWN UP WHEN THEY HAVE SAID THEY WOULD. THE GUYS WHO TAKE CARE OF MY POOL ARE EXTREMELY KNOWLEDGEABLE AND THOROUGH. MY POOL HAS NEVER LOOKED BETTER, AND I WOULD HIGHLY RECOMMEND THEM TO ANYONE THAT WOULD RATE QUALITY OF WORK MOST IMPORTANT.

ARLINGTON POOL AND SPA WAS THE ONLY COMPANY I WAS ABLE TO FIND THAT SERVICED THE CAPITOL HILL AREA. THEY CAN SERVICE YOUR POOL AND SPA WITHOUT ANYONE HAVING TO BE THERE, WHICH IS A PLUS FOR ME. THEY CAN USUALLY FIT YOU INTO THEIR SCHEDULE WITHIN A WEEKS TIME. HOWEVER, THEY CAN BE DIFFICULT TO GET A HOLD OF SOMETIMES. THEY DON'T ANSWER THEIR PHONE VERY FREQUENTLY, AND IT CAN SOMETIMES TAKE THEM 2 TO 3 DAYS TO RETURN A MESSAGE. OTHERWISE, I HAVE BEEN VERY IMPRESSED WITH THEIR SERVICE, AND I WOULD RECOMMEND THEM TO PERSISTENT FAMILY AND FRIENDS.

THEY WERE TIMELY AND SEEMED TO DO A GOOD JOB. THE SERVICEMAN EXPLAINED TO ME SOME OF THE PROBLEMS HE SAW WITH THE WORKMANSHIP TO THE POOL AND WHAT COULD BE DONE TO CORRECT THEM