SAM'S FLOOR COVERING

0Based on a co-worker's recommendation and their estimate, we hired Sam's Floor Covering. The owner left to Iran when our job started and the problems started with the installers asked us if we want them to keep putting in the hardwood floor. I asked why they ask that way and they showed us that the wood is not even at the joints and it was quit a bit off in many places within the 3 boxes Bruce wood they put on. We did not like the way it was presented to us so we asked if there is anything to do to make it smooth and even. They told us that they will get some samples from the store. They did but they said the wood is in better quality so the price is higher and we will have to pay the difference to get it. We did not even know that there were other choices on top of we were told they use Bruce, which is very popular and good quality American made wood floor. The installer and another guy from the company called Sam to Iran on the phone and he told us that we will have to pay more or we keep the same uneven floor. At that point, the wood had sit in our house for over a week and the installers already torn the carpet and prepared the floor for installation. We already scheduled movers to move so we really did not have a choice to let them to finish the work. We asked if we can pay half of the difference which was 0.5 dollar per a square foot total at 1100 sf. Sam agreed on that and that was 550 dollars additional to our estimate. The installers also told us that we need show molding which again they told us it was no included in the contract. The installers told us that we will need it for sure so we had to pay another 800 dollars more. This company is trying hard to get you hooked up and then nickel and dime you. We had to reschedule our moving day, spent over 1300 dollars more than the estimate. I will never use them again for sure. BE very careful!!!

There was a major remodel going on and the general contractor we were working with didn't install carpet so we hired sam's flooring. First they refused to do the work while the other contractor was working in the house. then they scheduled us and didnt show up no phone calls or updates. 2 days later they showed up and installed the carpet. The installation went fine, crew was quick. the quality of the carpet is not the best for the price.