Nice Heating & Air

Excellent. Nice guys. Professional and thorough. So satisfied.

Perfectly. Dionte was very pleasant and professional. He answered all of my questions and did a thorough job. He left the work areas clean and neat.

After posting an Angie's List review this morning, Nice's VP for Client Relations, Cherie Hudson, immediately addressed my concerns and schedule another visit, today, where someone came to the house and fixed the problem. 1 year, 4 visits, 2 companies and $1,300 later, the problem appears to have been addressed. Credit goes to both Cherie and Fredy Trinidad, the tech, who took my concerns seriously. I owed the company a reversal to my earlier review, based on their level of customer service.

They came in and checked out the air conditioner it sounded like it wasn't running properly and they diagnosed that it was running low on Freon. I am on an annual contract with them so they fixed it for nothing.They are very very service oriented.

Great! Technician cleaned the gas log fireplace.

First Visit - A Tech and his apprentice showed up when they said they would and took a look at the system in the lower level. Before going on the roof to look at the unit, I was told the problem was a $300 part. The Tech said he was positive that was the problem. They did not have a ladder to get on the roof, so he lifted his apprentice up and had him do the work. Turns out that was not the problem. Tech had apprentice get some readings which led the Tech to believe it was now the compressor. When asked if he was sure because he hasn't been on the roof to even look at the unit, he stated "Sir, I have been doing this for 15 years". Gave me an estimate of $2,998.00 and I put down a deposit. Second Visit - Different Techs (2) arrive to install the new compressor. After some time, the Tech tells me that two lines are broken and that the entire unit will now need to be replaced. The Tech stated that before he attempted to install the compressor, he checked the coolant levels first and saw that they were low. According to the Tech, he heard a leak and noticed two lines were broken. Because of the broken lines, the entire unit would need to be replaced. I had another company come out for a second opinion. They said they think that the previous Tech went to cut a line to replace the compressor and in the process, broke the two lines that he said were broken. So now, instead of replacing the compressor for $3,000 we have to replace the entire unit for $5,000. Nice Home Services has denied fault in this despite the second opinion. It is unlikely they would have not noticed the broken lines the first time they came out. I now have to spend $5,000 to replace the entire unit instead of $3,000 for the compressor. If this can’t be rectified, we may be forced to take this to court.

Excellent service from the initial call to their office to completion. Great flat rate to have a technician come to our home. Technician arrived well within the window provided. NO hard selling of service contracts by the rep on the phone or the technician on site. No real problem with the fireplace other than age of the unit and the need for a thorough cleaning, so I would rate them as honest as well since we had no clue what the problem was. They do offer a great annual service agreement that includes fireplace, hot water heater and HVAC units--again, very fairly priced with two "tune-up" visits per year, priority when calling in for emergency service and 15% of some services. They even bundled the initial service visit fee into the agreement so we didn't pay double. Highly recommend.

These guys were great! This was a few years back, but I still talk about how wonderful the service was. I plan to hire them again this year.

Good work, punctual and customer-friendly staff, but extremely expensive. Also, felt like I was always up sold on items that were more costly.

What I didn't like was they said I had a carbon monoxide leak in my AC, which concerned me. I called the fire department to come over and they did a test and found no leak. I feel like they tried to scare me into buying a new system. We were going to buy a whole new system for $14,000 that we didn't need.

It went wonderful. The whole team was great. They were quick and able to solve a long running leakage problem that at least half a dozen others overlooked. Darnell, he just made my Christmas card list!

Nice Homes came on a Saturday. They initially gave me a later appointment but they were able to come to my house first, which was great! Very professional and punctual. Company sent me pictures and background info of the two technicians. They gave me options as to how to fix the problem, they did offer me a maintenance plan, which they do for all their customers and I took that along with the fix. They were able to pump out the water and create a pipe so that the water would flow into my sump pump instead. It took them about 1 1/2 hours from start to finish. No problems, was pleased with both guys and I would hire them again...

Very well - they explained the job well and did quality work.

It went well. Their performance was very good. I would give them your highest score. I would give them an A for the work that they did.

It went well. The company is very pushy to get you to purchase their other service package. And I've seen another reviewer saying the same thing.

Went well, tech was friendly and knowledgeable. I thought price was rather high, and when I inquired about additional service quote was extremely high compare to others.

Went well, but was extremely expensive. Also inquired about a future project, and received quotes $400 more than other vendors.

This was just a pretext (special price fireplace tune up!) to try and drum up customers for unnecessary replacement of perfectly good items. They didn't even hide the con very well, since two people showed up, and only one ever came inside the home.

It worked out. Unfortunately, my fireplace, the gas was escaping. I decided to shut it down. I was glad he came and detected that, before I used it. I would say their work is very professional and knowledgeable about their product. They are honest, and that is my main thing. I have had work done by other companies. They do what is best for you, and your home. I got taken by other companies, and I have had no problems with them. Just one worker. The worker was same, very courteous and professional, and knowledgeable.

I've never met two nicer people. They made sure I was okay before starting the job. Great job cleaning. Got the pilot light lit for me.

They did a good job. The work done on the day was great, but they were unrelenting in trying to sell me additional services. They had a whole booklet of things they were trying to sell me. "Please review the book while we are here." "Do you have any questions about the book?" They were very heavily pushing sales. I don't like that. The price was fair. They were honest that the vents had just been cleaned when I moved into the home, but they still went around and cleaned the vents anyway. The workers were fine. One was exceptional, but I don't remember his name. A couple of them were really pushing things and one of them was just doing his job. He advised me that I didn't need it again in a year. I found one to be very honest while everyone else was just trying to upsell me.

It was good. They were done on time and did well. It took about an hour to an hour and a half. The workers were very professional.

got the pilot going - but that's it - it went out a few days later - can't start it again WAY over-charged me for fireplace sand. Kept pushing for me to sign a maintenance contract - very pushy

Very prompt. The serviceman identified a problem with the system that could not be repaired. Gave us a quote for a new insert, and installed it on the spot.

EXCELLENT Experience and GREAT Customer Satisfaction