For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 866-853-6081. McCarthy Services is a full service heating, cooling and plumbing company located in Alexandria, Virginia. We have been providing top quality services to residents in the Northern Virginia and Washington DC Metro area for over 20 years. Accredited by the Better Business Bureau, McCarthy Service has grown to become an industry leading provider of plumbing, heating and air conditioning repair and replacement services. With convenient scheduling, emergency service, and expert technicians, we strive to provide the best service we can. From the moment you contact us, you’ll notice the difference. Our areas of specialty include: Heating System Repairs and Replacements Cooling System Repairs and Replacements HVAC Preventive Maintenance Plans Drain Line and Sewer Line Repair and Installation Home Plumbing Repair & Fixture Replacements Water Heater Repair and Replacements Much, much more! Our great service offerings and fantastic team can’t be the best there is without the best products on the market. That’s why we choose replacement parts and fixtures only from top quality manufacturers. We are also members of the Air Conditioning Contractors of America (ACCA). All of these things come together to make McCarthy YOUR choice for heating, cooling and plumbing repair in Northern Virginia and the Washington DC Metro area. License # 2705 142947A
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers; home service and maintenance plans.
Highly deceptive, dishonest and disingenuous business practices. Called the listed number provided by my service warranty for my two-year old furnace. When the call was answered, it was by McCarthy and not the original vendor (seems like McCarthy purchased the original vendor). Described my furnace problem, the dispatcher said there will be a $119 service fee to send out a technician, but that the service fee is waived if a repair is needed. Tech arrived and was professional and competent. Stated one of the sensors went bad, would need to order one, and would be able to return when the part arrived. I querried how much the repair would cost, and he estimated about $800-$1000. Shockingly high amount, but I advised the tech I have a 10 year parts/5 year labor warranty, and tech took a copy of the warranty back to the main office. Part arrives, tech returns, and the front office of McCarthy calls stating our warranty is only for two years labor, not five. Went back and forth, with McCarthy finally accepting that it is a five year labor warranty. Full repair ultimately covered by the warranty. However, McCarthy front office manager Richard Nelson asserted that I still owe the $119 service fee. I replied that I was initially told by their dispatcher that the service fee waived if repair executed. Richard Nelson then asserts 1) that was incorrect information, 2) that I did not pay for the repair myself – the warranty company did, and 3) I should have downloaded a McCarthy on-line coupon to waived the fee with a +$400 repair. So a coupon waives the service fee but a executed repair that would have cost me $800-$1000 does not because I have a warranty and did not personally incur any costs? I then personally sent him a full copy of my warranty contract, which does not exclude coverage of a diagnostic service fee. He further stated that if I did not pay the service fee, McCarthy Services would charge me $119 up front before dispatching a technician the next time I called for warranty service. I took this as a veiled threat and that I would get a “black mark” on my account. Being my warranty is now tied to McCarthy and cannot be used elsewhere, in the end I paid the $119 service fee with the hope that it will protect me from getting a less-than-timely “second tier” response from McCarthy Services if I need to use my warranty again.
Description of Work: Warranty service on furnace
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$800
Chris S.
07/2024
1.0
heating & air conditioning/hvac
+ -1 more
Don’t buy product from this company! They will leave you without air conditioning. For us we don’t have aircon for 10 days now and I don’t think they will resolved this issue anytime soon. So just beware if you can avoid this company. It’s not worth the money. Their technicians are great but not the management or whoever is selling their units.
Description of Work: Recommended an HVAC that failed less than 5 years.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$14,000
Nina S.
05/2024
1.0
plumbing
+ -1 more
McCarthy Services seems to have a new business model. The technician estimates a ridiculously high cost for a repair--for example, $900 to replace a toilet. When the homeowner rejects it (as I did), he takes the $119 mandatory “diagnostic fee” and goes home.
Description of Work: I would like a toilet replaced. The work has not been done yet.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
Amy R.
02/2024
1.0
small appliance repair
+ -1 more
Worker was great. Bait and switch on price. I called on 2 separate occasions and was told the cost was $119 unless there was something unusual about the job. There wasn’t but I found out the real charge was $450. Won’t use them again. Have used them before they were bought and had great, honest service. Won’t use again.
Description of Work: Replaced garbage disposal. Worker was great but I was given a price of $119 over the phone on 2 separate calls only to find out their real price is 450. This is not the McCarthy service I received before they were bought. Disappointing. Will use someone else next time. The guy doing the work said their prices were high.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$450
Alejandra M.
02/2024
1.0
heating & air conditioning/hvac
+ -1 more
I had a McCarthy HVAC system (attic and basement) installed one year ago. We are very happy with the equipment, the installation, the sale. I am giving a one-star rating because no sooner had the technicians left when the phone calls started. Relentless phone calls trying to get me to schedule maintenance services. I said no, I blocked the numbers, I asked to be removed from the call list, but the calls continue, sometimes two or three times per day. I don't know what else to do! I will not be using McCarthy to do my maintenance, that's for sure!
Description of Work: New HVAC system installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
Franklin K.
02/2024
5.0
water heater repair
+ -1 more
Michael identified the problem and resolved it timely replacing a 16 year old natural gas hot water heater
Description of Work: Replaced 16 year old natural gas hot water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,750
Franklin K.
01/2024
5.0
heating & air conditioning/hvac
+ -1 more
Bekele the technician was very knowledgeable and recommended the best option for us and once we agreed did the installation timely.
Description of Work: UV bulb dead and recommended replace with an updated air scrubber
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Tracie J.
01/2024
5.0
water heater repair
+ -1 more
Service was outstanding!! Got a quick appointment. Technician Chris was on time and very professional. I would highly recommend and use again in the future.
Description of Work: Replaced electric water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Senthil K.
11/2023
1.0
heating & air conditioning/hvac
+ -1 more
I never had such a tuneup service in my life. The technician "Jeremiah" asked is it running good? I said yes. He said everything looks good and left. He didn't check anything. Waste of time and money for everybody.
Description of Work: Nothing If it works then nothing to tuneup. That’s what the technician said.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$138
William K.
11/2023
5.0
heating & air conditioning/hvac
+ -1 more
Bekele did a fantastic job doing our fall furnace service. He recommended a compressor cover for the winter as well as a couple foam faucet covers to help prevent any freezing accidents over the winter. Have been a McCarthy customer for years and we continue to be very happy with their service.
Description of Work: Fall HVAC service.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Michael A.
10/2023
5.0
heating & air conditioning/hvac
+ -1 more
Communication around scheduling and actual arrival was good. Tech was professional and identified and addressed a problem during a routine HVAC maintenance check.
Description of Work: Routine maintenance on new heating system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from McCarthy Services
We're truly grateful for your outstanding review, [Member Name Removed]. We value you as our customer and your business means a lot to us.
Anthony T.
09/2023
5.0
heating & air conditioning/hvac
+ -1 more
McCarthy's tech and office provide quotes for repair and replacement alternatives for my gas furnace, on a Saturday morning. They arranged for a replacement gas furnace financing before the technician left, and scheduled install for early next week. Thanks guys.
Description of Work: Gas furnace replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,700
Response from McCarthy Services
We appreciate this five star review, [Member Name Removed]! We take pride in being your premier service provider. Feel free to give us a call anytime you have future service needs.
Paul B.
09/2023
5.0
heating & air conditioning/hvac
+ -1 more
I was very please with McCarthy Services. They were efficient and on-time and the pricing competitive.
Description of Work: New Air Conditioner and Air Handler.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from McCarthy Services
[Member Name Removed], thank you for taking the time to leave us this stellar review. You're a valued customer and we appreciate your business!
Barbara D.
06/2023
4.0
plumbing
+ -1 more
Yesterday we hired McCarthy for plumbing service by Angel Feliciano. Angel was professional, a good communicator, very friendly, and he answered all our questions. He did a great job snaking the laundry sink and deserves FIVE STARS for his work. However, as other customers mentioned in their reviews, the price set up by the company for this service is EXTREMELY high. We didn't expect that it would cost so much, but we were in a pinch, so we agreed to the price. Overall, we had great experience with Angel and we would recommend him for any plumbing service.
Description of Work: snaking the laundry sink
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$575
Response from McCarthy Services
Thank you, [Member Name Removed], for taking the time to leave us a good review and share your feedback. We're pleased to hear about your great experience with Angel, and are proud to have them on the team taking care of customers. As a premium service provider, we do acknowledge that we will not always be the cheapest price point, and our Quality Assurance Manager, Kelly, is available on 703-924-1650 to address any questions or concerns you may have. We appreciate your business!
Amer O.
01/2023
1.0
heating & air conditioning/hvac
+ -1 more
Stay as far away from McCarthy Services as possible. Once they take your money, you are on your own. I was quoted a price for one brand HVAC unit (inside and outside unit), paid in full, and received a mix and match of two brands for the inside and outside unit. After reaching out to the sales guy to explain, he shut me off saying both brands are the same manufacturer and stopped responding to me. Keep in mind, had I picked the other brand that I opted not to purchase, they would have charged me more and ripped me off due to the brand being “high end top of the line”. I called asking for a manager. I got a call back from one person claiming to be a manager and after I explained my situation, he said he would pull up my contract and give me a call so they can resolve the issue. It has been 3 weeks and I have yet to receive that call back. I tried calling the main office few times only to be told that the managers are all on a meeting call and would return my call back. I still have not heard from anyone as of this review. So stay away from these guys’ shady business.
Description of Work: Install new heating and cooling unit
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Response from McCarthy Services
[Member Name Removed], thank you for sharing the details of your experience. Knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our Quality Assurance Manager, Melinda, at (703) 924-1650 an opportunity to discuss your experience further.
Mallory M.
09/2022
1.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Less than two years ago McCarthy installed a brand new HVAC system in my home. Since then, it has broken down 3 times. For this third time, despite being told someone would be coming out to fix my AC this morning, no one came. When I called, they said they would send someone out this afternoon. Eventually the tech, "Kevin D Vo," came to my door telling me they weren't going to be able to look at my system today because of the weather. I told him that was unacceptable and he straight up laughed in my face. Glad someone finds the situation funny, because another summer day without AC isn't funny to me.
Description of Work: HVAC Repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from McCarthy Services
[Member Name Removed], we appreciate you sharing your feedback. We are proud to have certified and background-checked technicians to serve our communities. We want to meet your expectations and understand more as to why this experience was not a great one for you. Our Quality Assurance Manager, Melinda is available to reach at (703) 924-1650 to address this concern and answer any other questions you may have.
Craig R.
08/2022
1.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Had a scheduled appointment on 19 Aug with show up time between 1-3. After 3:30, I called and asked Status on their arrival and they stated they couldn’t make it and had to reschedule. No problem, rescheduled for the 20th from 10:00 to 2:00 and asked them to make me first appointment. Received a call at 11:24 and they stated the technician wouldn’t be able to make it until 2:30 and the customer service rep apologized and stated they just read the notes about arriving at 10:00. This is unacceptable customer service. Thank god my AC wasn’t working. They permanently lost my business.
Description of Work: AC tune-up
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from McCarthy Services
[Member Name Removed], we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers. Our Quality Assurance Manager, Melinda, is available on (703) 924-1650 if you would like to discuss your experience further.
Kemanyi N.
03/2022
1.0
appliance repair, plumbing
+ 0 more
WARNING !!! DO NOT USE THIS BUSINESS. THEY CHARGED ME $300 FOR SOMETHING THAT SHOULD HAVE COST NO MORE THAN THEIR ASSESSEMENT FEE $59.00. When I called to speak to the manager, they took my number and said he would call me back. 2 hours later, I get a text requesting a view of their service call to my home. But survey laid all the blame on the Service Tech. The service Tech was Great! No problem with the service tech (unless charging me $300 was at his discretion). the Problem was with management charging me $300 for the service Tech to take a single S tool to turn something on my Garbage Disposal and flip the switch. I could have found that out on YOUTUBE. He was done in less than 15mins and out the door. Management is at fault. If the person that was supposed to call me was a manager, they should be Fired ! If the manager is the Owner, then I want them out of Business. I like what Ahmed said in the Review. "If there were ZERO stars, that is what they would get.
Description of Work: Garbage Disposal Repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$300
Anthony T.
10/2021
5.0
heating & air conditioning/hvac
+ -1 more
Im glad I found a great service provider
Description of Work: scheduled service for my HVAC
Rating Category
Rating out of 5
Yes, I recommend this pro
Anthony T.
10/2021
5.0
heating & air conditioning/hvac
+ -1 more
Im very happy. They always did a great job!
Description of Work: scheduled service for my HVAC
Rating Category
Rating out of 5
Yes, I recommend this pro
Anthony T.
10/2021
5.0
heating & air conditioning/hvac
+ -1 more
They have been so good. I highly recommend them to anyone.
Description of Work: I signed up for every 6months scheduled service for my HVAC Been in contract with them for 5years now
Rating Category
Rating out of 5
Yes, I recommend this pro
Charles C.
05/2021
5.0
heating & air conditioning/hvac
+ -1 more
The service was outstanding and so as the price.
Description of Work: HVAC Check up and maintenance on another property, purchase and installed of a 3 ton heating system
Rating Category
Rating out of 5
Yes, I recommend this pro
$7,500
James M.
03/2021
5.0
heating & air conditioning/hvac
+ -1 more
It went fantastic. They were great. I was impressed with their service, especially compared to how I used before. I will have this service my system.
Description of Work: I had an HVAC Combo AC and propane furnace and the burner needed replaced. My wife and son had been smelling sulfur in the house for a few days now so maybe some propane was not getting completely combusted and ended up going through the vents with the heated air.
Rating Category
Rating out of 5
Yes, I recommend this pro
Deborah H.
12/2020
5.0
heating & air conditioning/hvac
+ -1 more
It was pretty good! Any issues we had, they corrected it.
Description of Work: They installed a new heating & cooling system.
Rating Category
Rating out of 5
Yes, I recommend this pro
Alicia K.
09/2020
5.0
heating & air conditioning/hvac
+ -1 more
Their work is very good, they come said they would and always comes on time, They work and service is clean and neat.
Description of Work: Check and maintenance of the air conditioning system
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Water Filtration and Softening
FAQ
McCarthy Services is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
McCarthy Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa