Marshall Roofing Siding and Windows

After receiving an estimate and deciding to go ahead with the work, scheduling was made in a timely manner with no problems. Workman arrived in the morning of the scheduled day and immediately began working. Work was completed before nightfall and all debris was cleaned up. A very satisfactory job.

Excellent!!! - If you are looking for outstanding customer service, plus excellent workmanship, look no farther. James w/Marshall roofing did a repair for us a few moths ago, and we were very impressed with the quality of work. So when we found 2 unexpected roof leaks during a home renovation we began in May, I phoned them immediately. Marshall roofing was very quick to respond to the situation. Due to their schedule, they were not able to schedule a repair for a few weeks. Even so, Lisa contacted James, who came out in between jobs, to put a temporary patch on our roof the day I contacted them. James ended up coming out a week earlier than scheduled to do the repair. He is a conscientious tradesman. Also,a word about their office staff. They are wonderful! Lisa was very helpful in expediting the repair of my roof. The communication between myself and Lisa & Alli was great. They both responded to my calls/e-mails in a timely manner.

The interior dry wall damage by our bay window happened when the roof started leaking because of ice dams that had formed during the recent blizzard. I had called Marshall a few days after the snow stopped falling, which was when the leaking started. They sent someone out to the house right away, in spite of the fact that our street wasn't even plowed, to get the ice off of our roof. I couldn't believe it, but they chipped it all away! It took several hours of diligent, hard work, but they got it done! I was so impressed, I asked them for recommendations for someone who could repair the interior damage to the house. I didn't realize that they did that kind of work. The gentleman scheduled someone to come out for an estimage and we scheduled the repair work. (We had to wait a few months due to our own family travel schedule.) The Marshall Roofing repair team showed up right on schedule. They were polite, cheerful and extremely competent. During the repair, they found a few unexpected things that required a change in the repair strategy. They were immediately able to address each situation with intelligence and care. Needless to say, the repair was flawless. Our living room and bay window are beautiful again thanks to the expert work provided by Marshall Roofing!!! I will definitely use them again whenever I have a need and I recommend them highly and without reservation!

This is the 3rd townhouse roof we've had Marshall Roofing replace in the same community. They gave us a price which was competitive, scheduled the work, and did not require any up-front payment. The materials were delivered a day ahead, and the work was done as scheduled. No mess left in the yard. We've had nothing but good communications with office staff and construction workers alike. After they replace the first roof in 2006, we asked them back in 2009 and 2010. When we couldn't afford to replace one of the roofs, they patched a leak for $375. We're very pleased with this company, would recommend them as honest businessmen.

Even though I didn't end up hiring them, because the owner was so nice to me over the phone on a Sunday, I would certainly contact them again for roofing problems.

From the workmanship standpoint it was way above excellent. Beginning with arrival, they tarped the driveway alongside the house before they brought the equipment and truck up the driveway so as not to leave anything on the driveway. During the shingle removal they were EXTREMELY careful to ensure that plantings alongside the house were not damaged. One side of our house has a trellis rose that runs the full length. Instead of putting removed shingles over that side of the roof, they carried the shingles up to the peak and down the other side. They had someone on the ground the whole time who spent their time exclusively cleaning up as they went along. The property was left spotless (frankly, it was cleaner when they left than when they arrived!) The roofing job itselt was done very well and the flashing work was done with excellence and care. My only complaint would be with the company's administration. I tried to fax back the signed estimatte but their fax was out of order. So I scanned and emailed it back but then did not hear anything. So I called and got no phone answer. Sent an email to the VP who apologized and I finally got a response - the response said the work would be done "during the latter part of the month of May" - whatever that means. Asked for a more specific date and was told they would be there on the 4th of May? Which in the end was the date. After the work, when I got the bill it had errors on it (including the fact that they did not credit my Angie's list coupon.) I faxed the bill back with corrections (yes, the fax now worked) and a corrected bill did come promptly. We have now had a couple of hard rains and all appears well including the areas where new flashing was installed which going by complaints about other roofers seems to be the best indicator of a good or bad roofer. If they get their admin in order (and maybe my experience was a fluke) they would be the perfect company. I gave a "B" for price not because I thought the price was not fair, but only because they do seem to be slightly more expenssive, Never the less, I do feel that, in workmanship, I got as much or more than I paid for and was satisfied with the cost.

Overall we are pleased and it was a good experience. My A rating comes as an average - they provided an A+ in some areas and didn't do so well in others that were much less important. For the A+, the estimator first came to our house in September 09 but family health issues intervened and we didn't get back to him until March. He still honored the estimate without checking out our house again. His initial inspection was the most thorough, he was the most professional (among other things, he didn't invite himself inside to give a sales pitch) and it was amazing how much he remembered 6 months later. He showed up when the workers were putting on the roof to ensure follow through on some requests we had talked about but couldn't put into writing because it was unclear it would be workable. Having him show up was really important because the foreman, as nice as he was, probably would have ignored our request because it wasn't in the contract. We had a very modest amount of rotted wood that was replaced and they seemed very honest about only replacing what needed replacing. Also, an A + that the crew was polite to us and each other, hardworking and skilled. There was a very nice woman on the crew, in particular, who came up to us after the job was about done and made sure we were satisfied with everything. A different crew put up the shutters and we were also extremely pleased with the crew who did that work. They were both courteous, did good work and gave us some useful tips about painting our gutters among other things. OK, now for the minor not so good things. The receptionist was nice but the Office manager wasn't much fun to deal with. We hadn't received a confirmation statement after we signed the contract. She told me it wasn't really necessary since we had already picked out the shingle color but, necessary or not, I wanted it before the job started. I kept calling. Supposedly it was mailed twice and it got lost in the mail twice. Hmmm, what are the odds? I finally got her to e-mail it. Before we signed the contract, she also supplied the addresses of other houses that Marshall had roofed. Some of them looked awful!!!! If I didn't have faith in their Angie's list rating, that might have killed the deal. I suggest that someone edit that list of addresses because I suspect it is a pretty old list and some of the roofs might have had warped rafters that the homeowners didn't want to replace (not Marshalls fault but certainly not a roof that you'd want to point out to prospective customers) . Also, as much as our salesman came through for everything in the end, after we signed the contract there were a couple of times he didn't return our phone call. The second call was about the long delay between the completion of our roof and the installation of our gutters. We were told that Snowmaggedon had created a big back log. Understandable but when you are leaving folks waiting a long time it is best to keep them in the loop.

Marshall Roofing's price was very competitive and their service and quality of products was top notch.

I hired Marshall Roofing back in December. I had the unfortunate trouble with weather every time service was scheduled. They did a good job and the work looks great. They even came out after the Christmas storm to nail the old gutters back on after they fell off from the ice. Since I share a common gutter, this was especially helpful. My only complaint was I had to call them at least twice to finish the job. When they nailed the old gutters on, we discovered squirrel holes in the facia. They also had to come out a third time to take the satelite dish. Despite these complaints, the staff was very helpful, in particular Annette. The job looks good.

I feared a hassle with the three companys I had asked for an estimate, to do more than the one gutter I needed replaced. When the Marshall estimator (Chris) arrived, he merely asked me if there was more work I thought needed to be done; when I said no, he quoted me a price that I thought was perfectly reasonable. I liked his profesional approach (and price) so much that I signed a contract on the spot, and cancelled the other companys. There was a little delay in getting the job done due to their workload, but the work was done very well, and I liked the installer as well as the estimater. I definitely would call them again.

Made appointment and was given a price on the phone. Worker arrived on time and installed the fan in less than an hour. Fair price. Very professional. Would use company again.

They were very professional. They left a lot of good material for me to look at.

They were very responsive, I ended up not following through with the work at this time, but if I move forward with it I would definitely consider this company.

Very well; teh company estimator and who perform the work were very good. The only bad experience was with scheduler for the repair. not very professional. Otherwise, excelent company

Despite the busyness of the season, Willie came out and gave us a very reasonable estimate a day or two after we called. I wanted to change his repair estimate from a 5 inch gutter like we previously had to a 6 inch gutter and he said that made sense and just told me to make an adjustment on his estimate and fax it back to the company. Kenny and John came to the house and were quiet and efficient and pleasant. Kenny seems to know everything there is to know about gutters (he's been doing repairs for years) and the guys also knocked down leaves that were on the roof for me and did me a favor and replaced spotlights near the gutter they were repairing 25 feet up in the air for free. Excellent service. Kenny is worth his weight in gold to a company like this.

Looking back, everything went very well. Of course there were small problems here and there, but not big ones and everything was corrected to my satisfaction. This company truly wants their customers to be satisfied and will not stop until the customer is happy. I was very happy I chose Marshall, and I would recommend them to anyone (and I do!!).

They were on time and they were in and out. You would never had known they were there. They left no mess. Their charge was comparable to other good roofing companies. Also, when we had the big storm they came out right away and cleaned the ice from the roof to prevent damage. They did estimates very quickly and were great working with our insurance. The insurance company did not question the estimate, they were right on.

Joe was very responsive. At one point, he had come by and I wasn't home. When I called him back, he turned around and came back! He called before he came over to do everything and did the job quickly and well. He cleaned up after himself and even offered to show me how to perform this procedure myself to save money the next time! My only concern was the price seemed a little high, but I didn't have to do anything but open the door. I'll certainly consider using him in the future

The employees of Marshall roofing were all very professional. On the dates that they arrived, they were on time, and effecient. I never had to deal with any mess. I never had to call back to have any touch up work done. They had asked me to buy the stain for my siding to match what I currently had. I bought the stain, but the place had mixed it wrong. When they brought the stained siding out it was the wrong color. They took the siding back to the shop, they took samples for new stain, they fixed everything and it's beautiful. I only had one issue with Marshall, and that is scheduling. For me, it was a mostly minor issue, because I did not have to be home for the repairs. They had to reschedule more than once to get the siding done, and when the time came for their vacation it pushed my appointment back by a couple of weeks. As I said, the work being done wasn't critical, they did end up getting it scheduled and when the arrived, they were on time, every time. I have given away all of the cards they gave me to friends and family. If I needed more roofing or siding work I would only go to them.

It went smoothly and quickly. Everything went well.

Excellent experience overall! Salesman was most helpful and meticulous in selecting correct siding color and texture - he even made several trips to my house to go over different types of products to ensure I was pleased with the material. The work was done when promised, done fast and correctly. The supervisor was most helpful, courteous and professional, and assisted me with other work that was not on the original contract. I could not be more pleased with this company!!!

They were good about figuring out what was wrong, and they pointed out a problem that I didn't know I had. They were prompt, and I felt like they were giving me an honest appraisal of the problem.

My initial interaction with Marshall Roofing was over the summer as I was looking for a new house. I found one I liked but during the home inspection I discovered the roof was past its usable life and had to be replaced before winter. I decided to request a discount on the house to reflect this, but in order to do that I needed a written estimate of the cost of the roof. First I contacted a competitor, Shiner Roofing, and arranged a time to meet at the house, but they never showed up and never called. With time running out I called Marshall after hours to try to set up an estimate the very next day. This is when I learned Troy (the owner) routes after-hours calls made to the office directly to his personal cell phone. I explained the situation to him and he rearranged his estimator's schedule to accommodate me. The estimator, Doug, was professional and efficient. He understood my situation with the house purchase and offered me two estimates, one for an equivalent roof that I could send back to the seller, and another for a higher quality roof in case I wanted to pay the difference myself to upgrade. The estimate was very specific about the cost breakdown and terms. I gave Marshall a C for price because they were definitely not the cheapest option. I've made the penny-wise pound-foolish mistake before, and I didn't want to repeat it. In the long run, it's cheaper to pay someone like Marshall to do the job right, than to pay some bargain-basement type a little less and spend the next months or years regretting it. I ended up buying the house, and arranged for Marshall to do the roof and gutters. Annette in their office was very responsive as I was trying to decide what shingles to get, and kept in touch frequently as the install date approached. Troy was willing to work with me on payment terms without any hassles or legal hoop-jumping. The crew that came out worked hard and finished in the time they allotted. I don't know much about roofing so I can't judge the quality of their work with any detail, but I know the roof looks great and doesn't leak. I also had them replace the aging plastic skylight in the kitchen with a new low-e model, which looks really nice. A few days later, Kenny came out with his crew to install the gutters. I was at work most of the day, but when I came home the gutters were up and looked great. We've had torrential rains and snow since then, and the gutters haven't had any problems keeping up with the volume of water, whereas my old gutters would overflow and leak. Overall I had a great experience with Marshall Roofing, and if I did have a problem it was great just knowing I could pick up the phone and speak to the owner directly. I wish more of the companies I have to deal with were more like them.

Marshall Roofing was responsive, they arrived on site when they said they would, the service rep was polite and knowledgeable and was able to make the repair in one visit. I've had a water leak from this dormer off and on for many years and it only leaks when there is a heavy blowing rain. Over the last 5 years I had the roof and siding replaced by other vendors, I'm hopeful that this repair by Marshall will solve problem long term. I would use them again w/o hesitation.

I had a positive experience with them. They came out, gave me an estimate and it was right on target. They did a quality work. I got a couple of other estimates but their estimate was the best. I don't have any leaks in the roof now.