Kingstowne Carpet & Upholstery Cleaning

They picked up the rug punctually and cleaned it well. However, they returned the rug at a time convenient for them, not us. I specifically told them not to come during a certain timeframe, but they dropped it off anyway, saying it was the best time for them! Only a disabled relative was at home who could not move the rug and couch, so instead of Kingstown unrolling the rug, they just left it there for me to do when I returned! I might use them again due to the cleaning competency, but maybe not because of the poor communication.

They looked good. We did have a little bit of issue because I think Steve Miller's a pretty small company and he was on spring break with his kids so he delivered them a little later than we had wanted but it all worked out fine. did a good job and they were punctual and that kind of thing. We didn't have an issue with quality.

Steve is a very nice guy and he was exceptionally accommodating of my up and down schedule to return the rug. He was nice enough to pick it up on a Saturday and then had to wait for over a month while my floors were repaired, and returned it at 7:30 am on another Saturday. Cheerfully!

I ordered and paid for the service through Angie's List. The service provider texted me that he couldn't pick up the small rug until August 11th, which wasn't soon enough. I found another provider through Angie's List who was able to take the rug right away. I canceled the appointment with the original provider who then told me that I had to get my refund through Angie's List, although before he told me he would get me a refund. I contacted Angie's List and hope to get a refund!!

They're great. We're going to send another rug out to them and this is our third time using them. We have no complaints, we've actually spoken directly with the owner and they pick up the rug and they deliver it and they do a great job. We have a dog with some control issues and we got sick and tired of buying the same rug over and over. We're really satisfied with Kingstowne Carpet & Upholstery Cleaning.

This was a "special deal" available only on Angie's List. The price was better than competing cleaners in the area. I chose Kingstowne Carpet & Upholstery Cleaning based on prior reviews. They did not disappoint. The vendor warned that some extremely difficult stains may be difficult to remove from a Persian carpet without leaving a shadow. (I had recently spilled a dark colored beverage on the rug). However, the rug was returned in flawless condition with much of the original color restored. What I had thought was natural fading from age and sunlight was merely dirt and dust ! There were some minor communication issues at the outset due to a non-show employee, but the owner quickly made things right and arranged the pick-up and delivery. The vendor exceeded my expectations, and I will DEFINITELY consider them in the future.

it went very well, showed up when they said they would, very professional.

It all went great. We bought a deal on Angie's and got an email back the sdame day. Two days later, as I requested, they picked up our carpet and carried it off to "the spa". The carpet has severe pet stain and Kingstowne called to asked for some extra days to keep the carpet so that they could reclean it toaddress the pet stain that wasn't coming out. Of course we gave them the extra time. The carpet was return as scheduled about a week or so later and it ,looks great; no odor and it's clean, clean, clean. Without a doubt, Kingstown Carpet and Steve are on out permanent service provider list. They are better than the best!!

They were fantastic! They picked the rug a couple of days after the purchase and I didn't have to pay further than the price of the deal. I thought they were a little bit pricey though.

Went as well as we thought it would.

Kings townie Carpet and Upholstery Cleaning was amazing in every way: They picked up my rug from my home on Thursday afternoon and delivered it to me beautifully cleaned Saturday morning. I had been told that the large red wine stain on the Oriental rug might not be easily or successfully removed, but they promised to do their best. The result is that the rug looks fantastic! In addition to being prompt and efficient, they were very friendly and easy to deal with. I would gladly and highly recommend them to others as well as use them again myself.

Steve, the owner, provided outstanding customer service. He is efficient & knowledgeable. On the same day I purchased a "Big Deal," he contacted me to schedule the work. He was punctual & called in advance of his arrival. He explained his cleaning process & the results to expect. The rug was cleaned & returned within less than a week. I was very pleased with the quality of his work. Steve is not only professional but friendly & a pleasure to work with. I plan to use Kingstowne Carpet again in the near future & highly recommend their services.

It went perfectly! My call of inquiry was answered promptly; the rug was picked up at the time agreed to; and it was returned -- well cleaned and for the price quoted -- exactly when promised.

Overall, I was dissappointed with this provider and this was my first time using a contractor through Angie's List. The provider did a pretty good job cleaning the rugs. The large rug was very dusty and thick; they removed nearly all of the dust. They were very responsive. However, I was a bit disappointed in the level of professionalism. They were a little late picking up the rugs and afterward, the security guard at my complex gave me a notification that they did not follow the traffic signs on the complex. When I later told them about the note, they denied causing any traffic violations. They offered to return the cleaned rugs at 8am on Saturday that same week. I was impressed with the quick turnaround so I agreed to this time and rescheduled an existing appointment I had on that date. However, at around approximately 7:30am Saturday morning, I received a text stating they were still waiting for the large rug to dry. About 10 minutes later I received a text stating that the rug still wasn't dry and could they bring it later. I explained that I had rearranged my schedule to accommodate and was dissapointed they could not deliver the rug at the time promised. I ended up rescheduling to have the rugs delivered the following week. They arrived on time to return the rugs and offered to take the rugs out of the plastic and lay them, but I elected to have them leave the rugs in their bags and just paid for the service. However, at noted earlier, I did notice a little dust in the large rug after the cleaning. I didn't bother contacting the provider about this because I felt they did a good job on it considering it's original condition.

The service went fine and they did a good job. I'd recommend them. The price wasn't higher than I expected but we'd always wanted it to be lower. We'll use it again if we needed to.

They were professional and they did good work. We had a flood and it tracked in mud so they got up all the mud for us on the rugs. They returned the rugs back to me in a timely manner and they worked with me on my schedule. I did not have any headaches with scheduling.

Showed up punctually, as agreed upon. Did an excellent job on the upholstery cleaning which we scheduled, and was flexible in also cleaning a small portion of carpet (which we had not previously schedule). Results of the sofa/chair cleaning were really great; we would definitely use this company/service again and highly recommend to other.

I bought the coupon for this, and unfortunately it didn't go very well. They cleaned my one-year-old hand died Turkish rug, and it is now faded on one side and not on the other. They also made colors run a bit into the borders. I definitely wouldn't do it again. And if I did, I'd take pictures of the rug in advance because they're denying responsibility.

They were so cooperative and accomodating.

Very pleased with entire experience! Steve is a true professional and very accommodating with schedule changes. Thank you.

He does a good job. He is clean and prompt. He is punctual and knows what he is doing. He is well experienced with his cleaning business.

Wonderfully. I would certainly use him again.

This was a perfect customer service experience and a quality job. I requested service through the company's online form instead of calling because it was in the evening.. Steve Miller replied by email the same night. We agreed on a price and date. He arrived on time, but had sent a text on his way to alert me to heavy traffic -- just in case he was delayed. Steve is personable, knowledgeable, and is clearly very intelligent. He cleaned the sofa and chair quietly and efficiently. They look and smell great. He took the area rugs off to the plant for cleaning. He stayed in touch regarding status by my preferred method (texting) and delivered three beautifully cleaned rugs, wrapped and rolled. Outstanding service from beginning to end. Quality work. Fair price. You can't go wrong.

Responsive, timely, friendly and professional. Would use again.

I have used Steve twice now and would not hesitate to use him again. he is punctual, professional, and honest. He could of charged me to clean a rug that would likely would not have turned out very clean, but he warned me ahead of time and suggested I not do it. It is hard to find someone who is trustworthy, reliable, and does a good job.