Innovative Tiles and Marble

This was a disaster. Innovative/Home Depot/American Carpet South did such a bad job that the damage to my property is conservatively estimated at ten times cost of job. They destroyed my driveway by pouring bonding cement all over it. They managed to ruin my built in walkways by tracking cement all over them. Quality was awful. Bonding cement was smeared on everything possible near work area: wall paper, walls, cabinets, countertops, sink,Windows, doors, carpet. They splattered cement on interior onnf closets like a mud fight. Best part is, it can't be scraped off, walls need to be torn out, doors replaced, cabinets and counters are total loss, carpeting destroyed, hand painted wallpaper ruined. Innovative/Home Depot/American Carpet South has been great. They said it wasn't their fault. End of discussion. I have been forced to spend thousands more on lawyers just to attempt to have them repair damages. I learned my lesson, I would run screaming before letting them near my house again. Innovative/Home Depot/American Carpet South has been the worst customer service experience, playing lawyer hardball when I just tried to be made whole. I would have been better off spending twice as much on a real company, saving the nightmare. Even the manager was of no assistance. I told him during project that one laborer, who spoke no English, was using my rose garden to pee in, rather than come in house.,simple,response, "no he is not". Total damage 7 forty (40) plus year old roses and rhododendrons dead. Rhododendrons were imported directly, can't be replaced. Whole thing was A terrible customer service experience. fo

Excellent, both of the employees (not subcontractors) did such a great job for the kitchen we had them come back and do the bathroom and entryway.

We ordered porcelain tile from a Home Depot store and decided to have them install it. Innovative was the subcontractor and they were absolutely fantastic. There were two workers for about ten hours on one day and then they came back for about another five hours. The floor looks fantastic. We will definitely use them again when we redo our kitchen flooring in another year or two. I would fault Home Depot for having us order too much supplies. We had to bring back almost $300 worth of materials/supplies that weren't used. I know it makes sense to have extra instead of less, but Home Depot had us buy way too much. It was nice to bring it back and cut our costs.

We contracted with Home Depot directly, but the subcontractor who installed our porcelain and ceramic tile was Innovative Tile. These guys are fantastic. Despite Home Depot consistently screwing up the tile order (took 8 days for "in stock" tile and then they lost it!), the guys at Innovative Tile never missed a beat. The manager, Mike, is extremely kind and patient (I can be a fussy customer) and made sure to work around Home Depot's errors to ensure my happiness with the job. The guys who installed the tile (I think Florencio and Domingo) were very polite and did a solid job. In the future, we would prefer to contract directly with Innovative rather than going through a middle man. Our kitchen and bathroom look fabulous thanks to their hard work.