F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

A bit costly, but they were very professional and sent someone within a few hours to solve my problem. The plumber was very nice and patient. Everything was explained to me including prices etc. I was thrilled when someone came within hours to install my dishwasher and update the valves. I was worried I wasn't going to be able to find a company to come to my home to do the work for several days. Worth the price.

The plumber was prompt and very professional. He provided us with a worst case scenario estimate of the repair. Took the time to work with our neighbor to help get a temporary solution for water supply through the weekend fitting through the hose bibs. Come Monday, they were prompt with their arrival and took them no time at all to complete the job. In the future I would request for an itemized estimate. We were advised that they would be a day and a half and the cement repair was included but further details were not discussed. Once they discovered there wasn't a need for cement work, they did reduce the amount due, however, we were told that they have a $2200 per day minimum. The repair team was not at our residence for an entire day when the job was completed but we were charged for their daily rate according to company policy. I did mention my hesitation with the adjusted cost, and they did provide a small discount, but was not even 5% (or equivalent to the angieslist discount which was not requested or provided).

It took several hours for the technician to complete the job. I thought there was a problem since it was taking so long. It turns out he didn't know what he was doing. Several months later, there was a funky smell coming from the cabinet below the faucet. They came back out but couldn't find a problem -- but still charged me for a service call. A few weeks later, the sink pipe started leaking and the faucet became loose. I didn't have them come back -- I was finished with them, and will never hire them again. I hired another plumber who had to re-install a new faucet - he said the problem was that the faucet was not installed correctly. Since then, there's been no problem.

Three months after the above stated furnace was installed by Dwyer Plumbing, Corp., the previous home owner placed the home up for sale. I am the new owner of the home. Since the furnace installation is only three months old, it is practically brand-new. Especially since today is June 1st. As I was inspecting the house, I took a closer look at the installation, since it is still likely under warranty. I noticed that there was documentation on the cold air return showing that Dwyer had pulled the permit. But I did not see any documentation showing that it had been inspected and approved by the county. Also, I noted that the paper filter, used to catch and retain dust pulled in through the cold air return duct, was hanging approximately an inch outside of the return air duct and it could not be pushed any further in. In addition, there was a significant air gap around the filter. Like water, air takes the path of least resistance. So rather than drawing in return air from the rest of the house when the furnace is operating, a large amount of air is instead pulled in from the surrounding mechanical room. My concern is that less than two feet away from the furnace is an old school water heater. Normally, the burned exhaust from the water heater is vented up, through the metal pipe, to the roof. To prevent exhaust gases from being pulled into the house, an equivalent amount of make up air needs to be available to replace the exhaust gases. My concern is that the opening around the furnace filter, in the cold air return, will pull hot water heater exhaust gases back down the exhaust pipe, into the mechanical room and then into the furnace, causing the exhaust gases to be circulated around the house. Not good at all. People get sick from that kind of stuff. To prevent that from occurring, I was expecting a cover/door to be installed over the opening. So noting the phone number on the Dwyer stickers, I prepared to call them with my concerns and see if these two issues could be properly resolved. My first contact was with one of the Customer Service Representatives. Her name is Marcella. She was pleasant, but as it became clear to her that I was asking for things to be fixed and inspection concerns addressed, it seemed to me that some dodginess was introduced into the conversation. Specifically, when I stated that I would like to know if the inspection had been done because there is no documentation showing that it occurred, she first stated to me that it is the customer's responsibility to schedule the inspection. I started thinking to myself, "Is this their modus operandi?" Her statement would be true if I (or the previous homeowner) were to have pulled the permit. However, that was not the case. Since Dwyer pulled the permit, it was their responsibility to schedule the inspection. I shared that thought with her. Rather than a clear and decisive, "You're right.", I was again dealt some more dodginess. She said that she would need to pull the paper file to see where things stood with the inspection. I thought to myself, "Why is this information not readily accessible, either on a computer or a file?" I got this vision of a huge warehouse, in the closing scene from the movie, Raiders of the Lost Arc, chock full of lost antiquities, and in the far corner was the file for my house. In my mind, that would explain the delay. With regards to the missing filter door, she stated that she would have to refer me to the HVAC Manager, Julio. We got off the phone. I went on the internet and did a Google search for the county permit process. Boom. Done. Too-easy. I called the correct office and spoke with someone there. She was able to tell me that the permit was indeed pulled for the furnace and that it had been inspected. That's good news. Then she also gave me the name and phone number of the inspector. Bonus round information. I noted the contact on paper, thanked her and hung up. A little while later, I received a phone call from Marcella. Since it was her that I had spoken to, I felt that she had done the right thing to call me back and introduce me to Julio. So kudos to her for that. Next. Julio came on the phone. I explained my two concerns to Julio and told him that in the intermediate time, I was able to verify that the inspection had occurred. Personally, I was surprised that I, as a novice, was able to more rapidly gather up the inspection information by looking up the government contact information, call the listed phone number, wait on a brief hold to speak with someone, and then wait as they looked up the information. Perhaps Dwyer's paper file needs to be moved to a more easily accessible location. Perhaps it could even be scanned. Then we moved onto my second concern, as listed above, about the filter housing. I was told that this is the normal way things are done and that if there was not a little bit of the filter hanging out, it would be hard to get a hold of when it came time to change it. I told him that in my previous home there was a cover over the hole and that the filter did not get stuck. He also mentioned that the filter could get sucked into the furnace if it were all the way inside the duct. I did not argue that point. If it were properly installed, there would be large metal rods that would hold the filter in place and prevent that from occurring. So I mentally noted that there are probably not any rods to retain the filter in place. I also mentioned my biggest concern about the back drafting of exhaust gases into the house and this was dismissed. He suggested that I could cover the gap using duct tape. Now that sounds really professional. Not. Clearly, I was not going to get anywhere with this guy. So rather than arguing, I thanked him for his time, but also told him that I completely disagreed with his assessment of the situation and that I did not consider the installation to be complete. That's okay. I don't want them to fix it now. I don't trust them. Exhaust gasses are no concern... hmmph! Yeah, right. Well, I'm putting my concerns on Angie's. So I'm suggesting that you save your money and frustrations by avoiding these guys. I'll use Angie's List to get someone else who I can trust to clean up the mess.

It went excellent, and they were able to do it right away for the right price. He went above and beyond the job I asked of them to do for me.

They were very good and they did abide by the warranty. They were thorough and they were punctual.

As in past dealings with Dwyer it went well right from the start. The receptionist who took our call was as pleasant as pleasant could be, and we were immediately scheduled for the repair. The plumber who came arrived right on time and was both courteous and competent. He wasted no time in attacking the problem, advised us midway through the work as to the approximate cost, and quickly called in his request for the replacement parts. I should add that this job was much more than replacing a broken section of pipe. The impacted area included junctions with two other pipes. In short, a pretty complicated affair .Nonetheless he finished the job quickly and completely, testing and retesting to ensure there were no leaks. There were none. And lastly, he left the work site cleaner and neater than when this all began. You'll see one "B" rating and that is because I simply can't get used to plumbing prices, but I seriously doubt one could get the level of quality the Dwyer staff provides for less $$$. While I wouldn't mind seeing prices come down, in the end we turn to these folks again and again because we know the job will get done correctly and quickly.

After listening to their man tell me he wouldn't do what I asked. I sent him away & told him Dwyer would never be asked back to a job for me.

Were very satisfied with the installation and they're contract is well worth the cost.

It went relatively well. Dwyer obtained all necessary permits, arrived early, and sent four very polite, no-nonsense workers who completed the task the same day.

I called because the water from the washing machine was not draining, but coming up through the floor drain. Luis came out and tried to snake out the floor drain with the snake he had on his truck. He had to cut an access hole to get to the line more directly, avoiding the trap below the floor drain. He put out 60 feet of snake, but did not reach the clog. He repaired the access hole in the line, and said another crew would come the next morning with a larger and longer snake. Next morning, at the appointed time, David showed up with the larger snake, this time going through a "cleanout" port on the main line. He used all the snake he had, still needed more, and called for backup. Within half an hour, a truck with more snake arrived, and he continued until the clog was cleared. He had to go all the way through the main sewer line in the house, under the yard, and out to the middle of the street into the county sewer line, over 150 feet. I was impressed by their work for these reasons: 1. I called about 10 AM, and explained that I could not meet them before 3:00 PM. The dispatcher worked around my schedule, promising the crew would arrive between 3:00 and 5:00, a very narrow time window. They arrived exactly at 3:00, and started work promptly. In my experience with home repair, getting such a precise window of time is unusual, as is working around my schedule. 2. They were very respectful of my moms house, keeping everything as clean as possible. 3. They explained all possible charges in advance. Given the amount of time this job required, I thought their charges were very reasonable. The job was much more involved than any drain-clearing I have ever had done before. 4. They could have sold me a camera inspection of the line, but since the clog was gone, they said it wasn't really necessary

Whenever we have a plumbing problem, and there have been a few in this old house of ours, Dwyer Plumbing is our go-to company. Their office and scheduling staff has always been courteous and efficient; their technicians are not only punctual -- if they're running late they call to give one the heads up -- but they're all very good; and the price is quite reasonable given how complex and time-consuming some of the work can be. In this instance, we needed to have old bathroom fixtures replaced and new ones installed. Sounds simple enough, but it wasn't. The technician who came by to do the job, Luis O., was excellent. He's very good at his job, he's personable and went out of his way to make sure we understood what he was doing and were satisfied with his work. It took him pretty much the entire afternoon to work his magic, but the upstairs bathroom FINALLY works the way it SHOULD. Alleluia. I like to give credit where credit is due and Dwyer Plumbing -- as well as Luis O. -- deserve an A+.

I did not accept the second estimate and will not ever use them again. I'm disappointed and insulted that they would try to charge this much. I paid the $220 for the first visit and now hope to find a plumber with reasonable pricing.

They provided professional service. They were kind and quick.

Their work is excellent. They come when you call them. I would highly recommend them.

We had experienced a flood because of a broken pipe to an outside faucet. They came the next morning and fixed the pipe. We also had them replace a shutoff value and outside faucet that weren't working correctly.

Dwyer Plumbing has done all our plumbing and HVAC repair work for twenty years at two houses in Alexandria. They're always polite, prompt, and efficient. This latest job was to replace an aging heat pump and outside AC unit serving the top half of our house. Everything was as it should be, as always. We're very happy repeat customers.

Super easy from start to finish. I called on a Thursday for a appointment for Friday. They fit me in with no issues. Luis was polite, professional, neat, and on time. He gave me a call to let me know he was on his way. Super nice and did not mind me watching. Ha ha. No issues or problems.

We signed a maintenance contract with them to come back seasonally to check out our A/C and heating units. When you call they are very professional and polite. They work with you to arrange an agreeable time for the service. They arrive on time and knew right away what the problem was and resolved it. It was a pleasant experience working with them.

It went excellent. I called Dwyer and they sent someone promptly, which I really appreciated since it's supposed to be 90F tomorrow. The technicians, Ayrlon and Frank, called to let me know they were on their way. They diagnosed the problem and fixed it right away. The price was fair. I am very pleased and would use them again in the future.

l like this company. They responded quickly to my call. Geovanny is an excellent worker. He is skilled and thorough and has solved two plumbing issues in my home. I felt the costs were reasonable.

Dwyer was highly responsive. They sent a plumber out the next morning as I requested. I received a call 30 minutes prior to the appointment. Luis arrived and assessed the situation and provided an estimate. He contacted the shop and got approval to do the main water valve replacement. He had to cut a small access panel in the drywall to gain access to the lines. He communicated the entire time and answered my questions. He cleaned the site after performing the replacement and got the entire job done in about an hour or so.

Had one tech over to inspect drain overflow but said the problem was most likely outside. With camera view this was determined and a plan was developed and executed several days later when the temp rose around freezing.

It works well. The cost is part of our contract. They do twice a year. They come out to do the service calls to make sure everything is working okay. If anything needs to be replaced like Freon, they would let you know then. I like that they are a local company and I think we heard from some of our neighbors. The price is reasonable. They are pretty punctual in their timing.

They were very good. They're a reputable organization. Dwyer is well-known in this area. They've been around for a long time. They know what they're doing. They're reliable. I would give him four stars anytime.