Eastern Safe & Lock Inc

Great. The locksmith came within the time range promised. He was very professional, timely, and completed the project in full. I would use the company again, and recommend them to my friends.

The lock was not a normal residential lock and rather old. It was built into the door in such a way that it might have been cheaper to buy a new door than install a new lock. Mike was very punctual and extremely knowledgeable. In less than 15 minutes had had the broken key out and explained to me what to look for so that this wouldn't happen again. I could not be more pleased with the service.

I was extremely pleased with the service. Mark was very nice, arrived exactly on time, did a great job and gave me helpful safety tips. I would highly recommend!!!

We called this morning and someone was out this afternoon. We needed a smart lock and deadbolt replaced and we didn’t want to risk doing it ourselves. The technician was friendly, quick, and did a great job. Absolutely would hire from this company again.

The lock to our business front door would not work. We assumed that when the locksmith came out they would need to replace (re-key) the lock which is expensive. I was stunned when the locksmith called me to tell me it was only an inexpensive part that was broken.

We recently purchased a new home and needed to rekey/change our locks. We had 5 different locks on our 3 entry doors, each requiring a different key! Gary was able to use our existing locks and rekey them all such that they all now use the same key. He clearly is a master, as he looked at all of the locks first with me and got all of the necessary information, so that I could be free to do other things while he worked on them all. I am as pleased as one could be with a service like this. Highly recommend!

Very professional company. A representative came and looked at the doors and then gave us a recommendation. We had a detailed price quote later that day. Locks were installed within a few days. Installer was great and very knowledgeable. Would definitely hire again. We hired this company because they actually looked at the doors. Another company gave us a quote based on my description of what we wanted. Price quote did not include brand of locks so we really didn't know what would be installed.

Went very well and was pleased with the technician and service, thank you.

I tried calling this place three times and every time I was hung up on.

Eastern was very responsive when I called and sent Alex out the following day. Alex was very professional and went above and beyond to replace the door lock. He even reset the door as it was not closing properly. I would definitely recommend Eastern

I called on a Friday morning and they were able to fit me in within a couple of hours - I was amazed! The technician arrived on time, quickly deduced the issue, and was able to rekey our lock and provide us with multiple copies within a half hour. He was extremely helpful and courteous.

Work went very smoothly. He had all the equipment needed to do the job. He even adjusted the door which had settled a bit & was easy to open & close. He was in and out, job efficiently & professionally done in ten minutes.

I called and wasn't expecting same day service but was delighted when I was provided an appointment within a couple of hours of my call. Tim was very efficient and explained options to me. I had three doors to my home rekeyed and purchased a few extra keys as well. It was a relief to know that the service was performed promptly and efficiently leaving me time to deal with other matters pertaining to the theft of my wallet and keys the day before. I highly recommend Eastern Safe and Lock and will use them again should the need arise.

Brian in the office was super helpful, pleasant and efficient. He got his tech Derrick onsite the same day within an hour from my initial phone call. Derrick was resourceful and quick. He gave me suggestions to avoid future issues. I am very thankful you all fit us in so quickly and were able to resolve the issue in about a 30 minute time frame! Amazing company, great work, very professional and I would use again for sure. Thank you!

The locksmith arrived on time, was very friendly, took the time to explain what he was doing and our various options, and did a great job.

Very well. Efficient, knowledgeable, polite locksmith.

The entire process of working with Eastern Safe & Lock was FANTASTIC! Purchased a new home, and needed to get the locks re-keyed or replaced. Immediately reached someone when I called, and was able to get an appointment scheduled within 2 days of when I contacted them. The person who arrived (Mark) was terrific. He was extremely knowledgeable, and treated the visit as an opportunity to provide a service and also educate me about simple ways to protect my new home. The cost for the service was totally reasonable -- particularly given the terrific customer service. I will be keeping them on my list of "go to" companies for the future.

The whole experience was painless. The locksmith showed up on time (called ahead to let me know he was on the way) and did everything, plus checked another lock he noticed was sticking as a courtesy.

Service was prompt, efficient, and the locksmith was very courteous.

They showed up promptly, got the the job done quickly and id it properly.

I’ve used Eastern Safe &Lock a couple times and always been thoroughly satisfied with the job the locksmith did and the price. He arrives on schedule, does quality work and explains everything that he did, and the price is always very fair (and much better than more well-known competitors). I highly recommend them.

Wonderful. Friendly, efficient, professional service.

Very well. On time. Diagnosed the problem quickly.

They came during the scheduled window and rekeyed all locks/doors in a timely manner. I would hire again.

They were kind enough to let me purchase a service deal and use it the same day. They were punctual and fast, and asked for identification at the house before they unlocked the door. The tech was courteous and kind. I was not as pleased with the payment process, which got messed up because of confusion or a miscommunication. The tech processed payment on his phone and could not give me a receipt. It was not until later I realized he had not accounted for the service deal coupon, meaning I paid more than I should have. The company was willing to make the correction, though it took a little longer to get that done than I would have liked, partly because I didn't have an immediate receipt to review. Nonetheless, very happy with their service and in fact recommended them to someone else within two weeks after they visited me.