Desert Dry Waterproofing

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They came the first time and claimed that the system they installed would prevent the leaks. They basically did what they said, with a couple of omissions that, while not major, are a sign of inferior quality and lack of thoroughness (failed to clear a couple of window fells, made the sump pump drain too small/short. But, the leaks kept happening. The provide a guarantee and they did come back to do some further work, but that didn't fix the problem either without charging us. We have decided not bring them back anymore as its not worth the time dealing with them. Not recommended.

Desert Dry came highly recommended by our townhouse association and A+ marks by the Better Business Bureau, so it made this financially painful decision to finally spend the money to fix the problem easier. They also 100% warranty their work for the life of the house (that's right, warranty transferable to new owners!). Rick Rethage came by to do the estimate promptly and was very knowledgeable. He was able to explain the problem and specific solution quite well, and quote me a price on the spot. I agreed, and they completed the job in one (long) day. Their guys were awesome - very professional and intent on doing a quality job even if it took longer than planned. The only downside is that we had to hire someone separately to reinstall the drywall and carpet, our choice though as Rick said it would be a cheaper solution than having them do it (Nelson Best with Helping Hands did a great job finishing up this project). So great job, waterproofing completed in one day, reasonable cost!

I had a home inspection done on a 30 year old townhouse, and signs of water damage were found in the basement at the bottom of the sheetrock on one of the exterior walls. I got estimates from two other companies. Both these companies told me I needed a sump pump and a drainage system to solve the water problem. Their representatives did not explain the problem well, they just gave an estimate. J.T. from Desert Dry came in and explained the problem in detail, gave alternatives for fixing the problem and said that a sump pump was not necessary and that gravity could be used for drainage. Then his estimate came in $1500 less than the cheapest other estimate. The workmen that performed the job were very professional, arriving almost right on time, and covered everything to keep it clean during construction. Their foreman also did extra work to route the system so as to avoid having to rebuild a fireplace hearth. Outside, the piping was neatly installed and buried. They then cleaned up extremely well after they were done.

Overall very good experience. Both field rep and work crew were punctual and professional during initial site visit and for actual work implementation. Work was performed in a professional and meticulous manner, and completed in a short time. They finished the job in good order and within the time expected and left the area looking as before. The leak has completely stopped despite a number of long drenching rains.

It went excellent. The estimators name was J.T. and he was very easy going and seemed very honest. I called other waterproofing companies for estimates and I felt that I could not trust them. They guaranteed that the wall sections would not leak for as long as I owned the property.

They did a great job. They worked hard, they did this in one day. This was fantastic, it was everything you'd want when you have someone drilling concrete in your basement. They cleaned up well. If I had to have something like that done again, I'd go back to them for sure.

The experience with them was good. They were responsive and they corrected our problem. We haven't had any problems since. I would hire them again in the future and I've recommended them.

My experience with this company was very good. They were prompt and did the things that needed to be done. I had some concerns but he addressed them quickly. They did a good job of cleaning up.

The sales process was pretty clear, they didn't make any outlandish promises. Their price was competitive with the higher quality companies that have been doing good service for years. The work was done on time, as promised, however, in a couple of cases, the quality of work was questionable. One of them was that outside the house, the "resolution" they created to the water that was causing the flooding to begin with was not very well executed the first time - the pipes they put in weren't buried sufficiently and became exposed after the first heavy rain. To their credit, however, once they responded (it took a couple of phone calls), they re-did that work and did it to my satisfaction and at no extra charge. I must say to anyone getting waterproofing done that a simple French drain is not the be-all and end-all to the waterproofing process. French drains can get clogged if there is a lot of external erosion, and if the water can't get to the perforated pipe, it will find the path of least resistance, which is usually up. This happened to me. Again, to DD's credit, they came out, re-jackhammered the offending section, poured gravel, and then went outside, found the offending erosion point and filled it in with a dirt/concrete mix. It was nice to see a lifetime warranty actually be something I could rely on when I had to. In the future if I had to do this again I'd ask for more than a simple French drain and would probably plasticize the whole wall, however I'm confident that with the external erosion problems resolved we'll be better off. Basically, Desert Dry are good people. I'd make sure that you stay on top of them to deliver what you discuss and that their workers deliver what their salespeople sold, just as I would do with any company. However, at the end of the day, their primary concern is customer satisfaction and they stand by their work. In the waterproofing community this is more rare than it should be.

Called and did not receive a call back. It was a busy period for waterproofer but all the other high rated companies on Angie's List returned my calls promptly.

We've lived in the house for ten years, and we have a leak in the basement whenever we get a heavy rain. Thank heaven we didn't finish the basement!

The workman showed up a few hours after I was expecting him. When he arrived, he claimed the job would be a 4 hour job, and it ended up taking him almost 7 hours. I tried called 2 different gentleman 3 times (one who gave me the estimate) in the morning trying to find where the workman was who was scheduled to do the work for me. Nobody could find him or get a hold of him until he showed up at my house a few hours after the scheduled time.

We had to wait a while for them to start work (they were very busy with other flooded properties), but on the day work was to begin, they showed up on time and finished it in two days. Our only complaints are that it was hard to get them to call back and confirm with us the date they were coming as it got closer, and we now have several large patches of dead grass from where they let the gravel sit overnight. But overall, we were very happy with the work and two other contractors told us the price they were offering was a good one.

Contractors showed up and did the work, which involved extending a pipe under flagstone front walkway. Crew did not replace the removed stone to set it level with the other stones in the walkway, creating a hazard. Had to call several times. Crew never re-set the stone properly. Managers only cared about getting paid and, rather than try to get the work done properly, simply offered to knock $50 off the more than $2800 bill. They struck me as a company that didn't care about attention to detail, which makes me question the quality of the work done that is not visible above ground. I would not recommend this company.

Desert Dry sent over a representative to do the estimate with a background in structural engineering, and not just a salesman. He was able to explain how the foundation of my house had been built 100+ years ago, and how that was contributing to the water getting into the basement of my house. He explained the work that needed to be done and gave me an estimate for the waterproofing. We was reasonable in negotiating the price down a little, as I had received other quotes. The team that came to do the work was tidy and courteous, and completed the job in the time promised. We haven't had any flooding problems since!

Called Desert Dry Waterproofing; Jeff Coats arrived on time for estimate. He evaluated situation and proposed installing "sub floor pressure relief system" (drainage pipes) along rear wall of townhouse leading to existing sump pump. Jeff also suggested extending neighbor's downspout up front to prevent any potential water problem at front wall of basement. Once contract was signed, work was scheduled over 2 days in the following week. Workers arrived on time, put protective plastic sheets over hallway carpeting and basement furniture before rolling up basement carpeting and digging through basement floor concrete. Work was completed professionally, and workers did a good job cleaning up.

ONE SIDE OF THE HOUSE NEEDED A FRENCH DRAIN AND SUMP PUMP. THEY ALSO PROVIDED THE SAME TASK FOR MY TOWN HOUSE.

The job went very well (although there hasn't been enough rain to judge whether the drains actually work! But the warranty covers the entire time I own the house, and can be transferred once). The contractors showed up exactly on time, laid down plastic to protect my floors, and were extremely polite (and very patient answering my questions). The cost of the job was the same as the estimate. The company was prompt getting back to me after my initial call and did an estimate within a week, but the actual work couldn't be scheduled until two months after that (this may have been due to the heavy flooding at the beginning of the summer, so they were probably busier than usual; some companies I called couldn't even get me an estimate for two months).

I felt that the representative "Donald Fox" understood very well the construction of my 1930s house and gave me a simple way of handling the problem of spores and bacteria attacking the cement between blocks even though I could do the work myself. They were very prompt and responsible in making an appointment and was on time.

Accessible, prompt, professional and honest!