AirPlus Heating & Cooling

I purchased a new Heating and AC system from AirPlus in mid-July 2020. The company was professional and responsive from the beginning. Danielle (sales) came out and provided 3 detailed quotes for systems with different efficiencies and features. She even provided a significant discount for payment by cash/check that beat the other companies’ bids. The installers arrived 1 week after Danielle and were courteous and thorough. They put down cloth from the 1st floor entry to the 3rd floor installation site so as to not mess up the house and always wore masks to prevent spread of COVID. They completed the entire installation in 6 hours, explained the system to me and provided all manuals. They even registered my system online with the manufacturer to qualify for the 10 year warranty, and AirPlus sent the registration confirmation to me via email the next day! The system is working well and keeping the top floors cool even with every day’s high in the mid-90s.

Great! Air Plus technician arrived promptly on 1/11/19. His report stated: "i did heating inspection on both systems. amps good. temps good. gas pressures good. cleared drain filter. clean co test good. everything is running good at this time. customer purchased pma today." Here is the testing that was done on each system (with the actual values shown for 1 of the systems): Filter Clean [X] Changed Inducer Amps [X] Rated .89 Actual .65, Ignitor Ohms [X] 55 Indoor Blower Amps [X] Rated 8.5 Actual 6.5 Gas Pressure "WC Inlet Temperature Split [X] 50 ID DB [X] 72 ID WB OD DB [X] 30 Blower Capacitor MFD [X] Rated 5 [X] Actual 5 Secondary Condensate [X] Flushed and Clear Combustion Light Off [X] 59 PPM Combustion Run 1 [X] 20 PPM Combustion Run 2 [X] 20 PPM Combustion Run 3 [X] 20 PPM Overall Cleanliness [X] Clean Dirty Flame sensor [X] 2.2 micro amps The ground floor system had extensive rewiring that another HVAC company had stated: "Found downstairs system modified. Improper blower motor and all safety switches jumped out." The Air Plus technician spend a long time tracing all the wiring and determined that everything was perfectly fine and the rewiring had been done to add a humidifier, new circuit board and blower. Safety switches were not jumped out. I CANNOT RECOMMEND THIS COMPANY MORE. THEY ARE HONEST AND VERY TECHNICALLY COMPETENT. USE THEM!!!

I was extremely disappointed by Air Plus. While the salesman was punctual and pleasant enough, he also could not answer my technical questions, couldn't figure out the size of my current system (he said it was 2.5 ton, I only have a 2 ton system) and tried to sell me on a 3 ton system that is far too big for my existing duct work. They were also the most expensive quote I received, probably because they install Lennox systems, which are notoriously hard to repair. Because of these issues they did not get my business, and I would not recommend them to anyone else i the area.

Work went smoothly. Crew is very friendly and kept the house clean. They respond to questions very quickly. Wiring and coolant hoses were very neatly installed on the exterior of the house.

I have this done every six months. The get absolutely an A. These folks should really get the + if I could give it to them. They are very punctual. They call me ahead of time to tell me it's time for an appointment. They come out, they get here when they say they are gonna get here. They perform the service in just a little bit of time, they explain to me what they are doing. They tell me when its done. They get me an invoice, I get a receipt immediately.

Every six months on our schedule they come out and inspect to make sure the air conditioning is working for the summer or the heat is working for the winter. Its the best. The price might be a little high I don't know but that's what I pay because they put it in. I would recommend them because they know what they're doing. The workers and my first impressions were excellent.

The price is fair. One person came out and it took about a half hour. He left the area clean when he was finished. I've never been unsatisfied with them.

Everything went fine. The tech took the time to make sure everything was optimized.

Excellent. I contacted Air Plus based on the assumption that I was getting condensation and water pooling in my catch pan because of dirty cooling coils. The Air Plus office was friendly and helpful in scheduling, and the technician Jake arrived on time. Jake was professional and courteous, and found that my issue was not in fact dirty cooling coils. Jake executed some routine maintenance items and my bill came out less than a third of what was anticipated for the coil cleaning. I appreciated the technician's honesty and consideration in addressing my unit's issues.

Bottom Line: Outstanding Service, Professionalism and Timliness! On the hottest Sunday afternoon of the year our Air Conditioning unit shut down. After several hours of YouTube videos and HVAC on-line manual reviews I realized that I couldn't diagnose/solve the problem myself and did some on-line research for local HVAC companies. As the temperature in our house reached over 80 degrees, I emailed three different companies around 6PM Sunday night to see who would respond first and who would have the first available appointment, lest we have to sleep in the basement another night. By 7PM I received an email from Joe Allen, the President of Air Plus, stating that he was sorry to hear about my AC difficulties, he appreciate the level of detail I provided in my email and that a member of his front office staff would be in touch with me in the morning and he would have someone there on Monday. At 7AM, Danielle contacted me and stated she could have a technician at my house between 9-12. At 9:05, Chris the technician arrived, examined all of the systems, identified the problems, and corrected them. In addition to being a friendly and competent professional, Chris also providing me some advice and guidance on how to best maintain my systems throughout the year and departed. It's now 10:36 AM, my house is cool again and I haven't' received a phone call or email from the two other providers I emailed last night. Interesting...but, not I know where I will go for all of my HVAC, plumbing and electrical needs in the future. Thank you Air Plus!

Some history here is important. AirPlus is the company that in the fall of 2014 / winter of 2015 (e.g. just over a year ago) installed the entire system for over $30,000. When the AC didn't come on this summer (the second summer it was ever used) they were our natural first call. I was out of town when he came on site, but had my father in law here to let him in and provide any assistance that he might need. While onsite they changed two filters and installed a device in the AC unit to 'get it charged up', which was a bit of a surprise to me. The unit is less than 2 years old, but he claimed it wasn't up to the job and needed assistance. When I asked why it needed that so soon, and why that wasn't installed originally, his response was that the original install wasn't his responsibility anymore. That he had taken over the company from the prior owner and he had no obligation to stand behind prior work. He charged us $560 for the site visit, which I reluctanly paid. Unfortunately, the AC worked for less than an hour after he left. He came back out the next day and claimed it was something else, and we would need to wait until after the weekend for the part to be in. Part arrived, another technician came out to install it, and while he was here he said everything that was done previously was wrong, the problem was something else entirely. He took back out the part that was added to the system and left with it. He also promised that someone would call us the next morning to let us know what the next steps were going to be. Next morning there was no call. That afternoon we called AirPlus to check, and were told no one was available to talk to, but someone would call us back shortly. No one has yet called and that was several days ago. I called this morning to cancel the work and ask for a refund, and again was told no one was available to discuss that, but that a manager would call me back. UPDATE: He actually called back to tell me that for another $1,300 he would be willing to do the 'warranty' repair. At the moment, I am out almost $600, do not have working AC on the second floor, and am looking into options to dispute the charges put to my AMEX. Also of note, they charged me $200 for two air filters that I see on Amazon for less then $30 each. In short, AirPlus has provided us with extremely poor service, is unwilling to stand by work they performed a year and a half ago, has not fixed my AC, has charged me over $550 for items they have subsequently removed from my property.

They do good work, but the follow up afterwards was not a good as I would have liked. There were a few issues with billing.

The office staff is very helpful. They are extremely responsive especially in an emergency situation. They have been good to me and I don't feel I am getting taken advantage of.

My previous system was 19 years old and failed on a particularly cool morning. Concerned that I would have no heat with the temps getting colder, I contacted several other contractors, including Air Plus, for replacement estimates and guidance. The service and support provided by Air Plus was unequaled. I had used their services before for a water heater replacement, so I was familiar with their level of service. Mr. Kim, the owner, personally came to my house to evaluate my needs and make a recommendation for the replacement. Several other contractors had commented that the AC compressor that I would need would have to be a more expensive, streamlined model due to the narrow width of my back gate. Mr. Kim reassured me that his crew would have no problem getting in the unit that I wanted. I observed them manually lift the unit over the fence with minimal effort! The complete installation was completed in a timely and efficient manner and I have been very pleased with the performance of the system. I highly recommend Air Plus.

Please read above. I high recommend this company. They are professional and very honest. Their main concern is customer satisfaction.

Air Plus is the best HVAC company in the DC Metro area. We have been a constant customer since 2007 and they have never failed us. The office staff works with you to get you scheduled and the techs are super. I had to cancel an AC check-up appointment at the last minute and they worked me in at the end of the day. The tech was at our house until about 7 pm. All was working fine until the next day when a distinctly different part suffered a clogged line thus shutting the AC off. Mr. Kim answered my call and came out on Sat fixed the problem and did NOT charge me. This is indicative of the type of service his company provides. Our Mitsubishi Mr. Slim had been installed poorly by a different vendor and with wiring problems. Mr Kim came out and spent close to two hours on the phone with Mitsubishi resolving the problems and they work fine. Not too many people will do that. I highly recommend this company. I am sure any problems people have had with this company are flukes!

They came out and installed the air handler and it was installed incorrectly. After they installed it incorrectly, I had three service calls from air plus and the issue was still not resolved and the unit still did not work correctly. I had talked to the owner several times, and that was during the three times that they had been out to try to fix it. It still did not get fixed. I ended up calling the office again because my unit quit working completely and they did send someone out. Whatever they did, did not resolve the issue and my unit still was not working. I then called the owner to advise him of the problem; he told me not to call the office anymore or ask for a service call and stated he would call me back and hung up. I waited four hours and still no call, so I called another company and they came out and got everything running. They said that the air handler was installed incorrectly. The secretary called me from Air Plus and told me that Mr. Kim would not give me my money back and that if I wanted to replace it, to send him an email. I told her no thanks because I felt the relationship between the company and me was destroyed. I do want to note that this company did do some duct work for me and I found it to be satisfactory.

They have always been very responsive. They are very professional. Even Mr. Tim, the owner, has come out himself if there is anything we have a question on. He is a very friendly person.

Air Plus provided exceptional service. They responded quickly to my request for an estimate and provided a very competitive estimate. I've used this firm for a few smaller jobs and have never been disappointed. The installers arrived promptly, worked very efficiently with no major issues or disruptions, and clean up all their mess inside and outside. To make the HVAC fit into the available space the installers had to do some unexpected work on the ducts and install a thinner filter. They did not charge for this extra work.

During the course of the checkup it was determined by the the Air Plus technician that both the start and run capacitors in one AC unit were bad and needed replacing. He informed me that the the small capacitor and installation would cost $225.00 and the larger capacitor and installation would cost $254.00 for a grand total of $479.00 over and above the Spring pre-paid fee of $205.00. I informed him that I thought that cost was excessive for two capacitors and that I would be checking the costs on-line for each and if necessary would contest the cost. He went ahead and installed the two capacitors and checked the two AC units over the next fifteen minutes. Once the technician departed, I checked the cost of the two capacitors on-line. The smaller one on-line cost $4.46 while the larger one cost $22.16. Keep in mind that everything (including the visit and diagnostics) up to the moment that the new capacitors were installed was covered by the $205.00 pre-paid for the Spring checkup. I visited the Air Plus office and discussed my concerns about the billing with the office manager but found no sympathy at all. I told her that the cost was excessive and I would like the owner to call. The next day, I spoke with the business owner by phone. He was irate that I, as a customer, would try to tell him how to price any of his services. I explained that I thought we could negotiate an equitable payment for the service below the $$479.00 level which I felt was out of line for the service rendered. At this point, he blew up at me over the phone telling me that I owed him nothing and then abruptly ended the conversation by telling me we would no longer be doing business, and then he hung up the phone forcefully which I thought was totally disrespectful and unprofessional. Despite his wiping out the cost of the repairs, our net out of pocket expense for this pre-paid visit was an additional $205.00 which had already been prepaid for this coming Fall which I do not expect to see again. I feel that Air Plus still won that billing battle. I CANNOT RECOMMEND AIR PLUS AFTER THIS EXPERIENCE.

Technician was right on time, did complete check and was informative. AirPlus installed the complete HVAC system 3 years ago and it has been performing well and efficiently since then.

This company offers great customer service, both in the office when called to make an appointment and when they are in my home doing the spring and fall service. We have 2 zones in our home, and one zone requires climbing a wall ladder, through a trap door, into the attic. All of the service was performed thoroughly, with us being kept informed throughout the process. I have used this company for nearly 5 years and purchased some heating/cooling units from them. The prices were good and the service superb. I had used 3 other heating and cooling companies in the past and, in each case, was disappointed with the quality of the service, the expertise of their service people, and the cost; they seemed more anxious to sell me new services and equipment than they were in maintaining what I had. Air Plus is head and shoulders above the others.

We purchased our filters through a website that had better prices. The company told us that they would not install them without adding on additional charges. The technician that came out didn't even know how to program my thermostat. I feel that this a company that is just there to collect money and not service the customer. Because he didn't adjust the thermostat correctly the first time, having him come back out to fix it would have been an additional $90.00 on top of my annual service plan.

Great experience! Such wonderful service. The technician took off his shoes prior to entering my home (I did not care if he walked in with shoes on) but was curteous in respecting our home. He tuned-up everything, telling me everything he did/would recommend along the way. I felt very comfortable with the process and loved that he recommended cost-saving measures. Great attitude, great service, great price. Definitely look forward to working with the company again!

It's unfortunate, but I will be looking elsewhere for my HVAC needs.