ADVANCED EQUIPMENT MSRI

They were problems from the very beginning from the installation of the generator, to their unprofessional electrician, and to not only later finding out from a total biased electrician saying that the electrical connections to the circuit panels were connected incorrectly! To give you an example, one of the leading wires (which was copper), was connected to an aluminum wire!! Anyone knows that's a recipe for disaster!!! I had a humming noise and warm spot in the electrical panel!!!!! That was fixed back in October 2014. Granted, I didn't go back to Advanced Equipment due to them "trying to work with me" in the past that had to do with giving me free maintenance for a year based on the disastrous installation. My most recent run in, had to do with the neighborhood getting a strong power surge due to the high winds and power lines, etc... tripped circuits, etc... Had an electrician come in and help me find the tripped circuit to the generator, and while he was outside, he noticed in his opinion, of a possible installation error with regards to the location of the generator with relation to the house. With him pointing out a few things, I went ahead and called Advanced Equipment to have them come out and at least take a look at where it is....or request pictures and measurements from me and for them to say, Yea or Ne. I reached out to Pedro and spoke to him first and he said for me to reach out to him the next day to discuss a possible visit...I called and left a message on his cell to remind him...and, there was no response from him! So I went ahead and reached out to the main office the next business day to speak to whomever is in charge... Received a phone call from the owner...very rude, condescending and did not want to hear anything about what I had to say unless I re-signed my maintenance contract agreement with him-------- YEAH RIGHT!!!!! I was told to never call him again and he hung up the phone on me!!!! I ended up calling CumminsOnan directly to resolve my issue with the Regional Manager...and to remind them how Advanced Equipment treated me and reminded them that Advanced Equipment is improperly representing CumminsOnan in an improper way!!! In the meantime CumminsOnan themselves couldn't have been any nicer! They worked with me, had me send pictures, measurements and with that, they made suggestions and assured me once they're completed, that all is well...! In fact, I do want to say, I love my generator! It's one of the best....it comes on / off when it's supposed to and it's the quietest one in the neighborhood! Also, it uses less gas in comparison! For me, I wouldn't let Advanced Equipment change, let alone, connect a light bulb in lamp for me!!! With my concerns on sharing my horror, I now have my generator under video surveillance-----FYI

Purchased under promise it would run hvac units----it did not. Was installed improperly overheating electric panel breakers. Was advised almost resulted in fire Have returned to rewire, but problems still exist. Now promise to return, but don't show up at scheduled times. Owner/salesman will not take our phone calls. Company is unprofessional and incompetent. Would highly advise NOT dealing with them

They explained the problem and the price before they repaired it so overall experience was fair and good.

They were really good, and when I called them, they came out immediately, and that was even better.

Excellent job of coordinating the installation, gas and electrical hook up. Maintenance has been reliable and very professional.

I called for an appointment, and even though this is their busy season, they scheduled me within a few days. The technician arrived on time for a 1 pm. appointment. He was friendly, courteous, neat, and very professional in his work. He even took off his shoes when he came into the house to avoid tracking in any mud onto the carpets. He completed the check up and also answered all of my questions efficiently. The price was very fair.