A & S Sales Inc

Everything is above and beyond It was excellent , prompt and very helpful. Absolutely amazing and reasonable price.

They do great work, great price, and great service.

We first met with sales representative who was very attentive to our needs and provided excellent customer service throughout. They had a good selection of slabs to choose from at a reasonable price. Installation was timely, very professional and well-done.

We had a wonderful experience with Aand S Granite and Marble--- in fact, we were amazed at the service that we received, starting from the first moment I arrived at the front door and was warmly greeted by Vickie who helped me find the right slab, even though I arrived at the shop before they were technically open. I had some personal scheduling issues, but--- unbelievably, their measuring technician, MehMet, came to our house at 0630 (yes, 6:30 am!) to do the measure and he showed up promptly-- enabling me to get the measurement done without taking time off work. (I am still totally amazed by this!) Our job was a bit of a rush and Vickie jumped through some hoops to fit us into the schedule and, once we settled on a time for installation, the installers were there on time, working quickly and efficiently, without making a mess (and they did not once complain about the 47 steps they had to ascend in while carrying a slab of granite!) The next day, when the plumber arrived to install the faucets, I learned that I gave Aand S bad information when I asked them to fabricate only one hole for each sink when I really needed 3 holes for each of the two sinks. Vickie was able to get a crew member over to our house within an hour (luckily we live very near to their shop!) to drill the necessary holes to fix the problem. The countertop looks fantastic! Hats off the the team at Aand S! It was a pleasure working with them!

First, the good: My countertops are beautiful, and I have no complaints about the workmanship or the installation crew. The not-so-good: Scheduling and logistics was frustrating (more below). Throughout the project, the sales rep that I worked with never really seemed to care if she had my business or not. She did not follow up with promised information and never called me when she said she would. She was fine to work with when we met in person, but she seemed somewhat scattered and disorganized. Maybe my experience would have been better if I'd worked with a different sales rep. There were obviously internal communication problems related to scheduling. The day my old counters and sink were removed, I was told the tear-out would happen in the early morning (around 8 or 9) and then someone else would come by noon to measure for the new countertops. Well, no one had showed up by the time the business opened at 10:00, and when I called to find out what was going on they said, oops, another job had been scheduled instead of mine but they could come in the afternoon. However, the measurer still came at noon and took his measurements with my old counters still in place. That was a problem because I couldn't move my stove to its new position yet, so the existing counter was not the same length as the new one was going to be. I explained that to the guy and he kinda-sorta compensated for the change in his measurements. He scribbled the measurement on a scrap of cardboard (um, really? this is how it's done?), and luckily I saw the numbers. After the tear-out, I took my own measurements and realized the his were an inch too long. I called and told my sales rep. She said the measurer would come back the next morning; he never showed. I didn't really care because I was confident my measurements were correct, so we agreed over the phone to change the length. I was dismayed by the lack of professionalism in this process. Whatever happened to and quot;measure twice, cut onceand quot;? The installation was scheduled for a Tuesday (or so I thought, based on a email from the sales rep), but bright and early (7:00 a.m.) Monday morning the installers showed up! I sent them away because (a) I had to go to work and (b) I had not finished repairing/sealing/repainting the drywall behind the backsplash area, which had been torn up quite a bit during removal of the old counters. (I was surprised at the amount of damage but I don't know if it was unavoidable.) I was told the counters could be installed the next day, but my sink and faucet couldn't be hooked up until Thursday because the plumber was going out of town (so, two different visits and double the time off from work). I said, no, I'll wait until Thursday for everything. So installation was scheduled for Thursday AFTERNOON. They showed up around 8:00 a.m. Good thing I hadn't left for work yet. At least they were consistent in not arriving when they were supposed to. On the plus side, I got an apologetic email from the sales rep about the installation day mix-up, but it took her 2 days to send it.

I selected Aand S because it was close to my home and I'd had difficulties working with big box stores in the past for granite. Having installed granite and marble in multiple homes, I roughly know the drill. Aand S is more expensive than the competition, but I was willing to give it a try for the convenience. It's a small vanity, so I expected everything to be easy to schedule and install. Scheduling was more challenging than it should be. I expected a trip for them to come to the condo to measure, but for installation, they originally said it would be two visits...one to remove the countertop and then one to install the stone and connect everything. It was odd that it took some work to have the time appointments happen at once. I'm busy and didn't have the time to be at the house for multiple windows of time. The stone itself is beautiful, but the small backsplash was cut shorter than expected so it didn't touch the bottom of the mirror as discussed. Part of that was due to the fact that the mirror wasn't 100% level, but it was still short on both sides and along the wall, which meant I had to do unexpected paint touch up. Not a huge deal, but not what I wanted. All in all, it came out fine, but it was more time and effort than necessary, especially since I felt like I paid a premium.

I originally went in to talk to Vickie about granite as a friend referred her to me. However I found out that they also sell cabinets and decided to find out how much they cost. I worked with Mike and was able to give him the floor plan and measurements since I had provided it to Vickie, however he was able to see me last minute (the next day) and immediately drove to the house to take his own measurements at no extra cost. He provided an estimate and told me to take my time and think about it. I came back a few hours later and placed the order. Mike also recommended a contractor to install the cabinets since they don't do installation. The cabinets aren't due to come until the end of the week so I have not seen them yet but I will return to give a review once they have arrived.

I have stopped by two times to look at different slabs of granite however I have not picked one yet as I haven't found the perfect color for my kitchen. Vickie has been incredibly patient with me and seems willing to help me until I find what I am looking for.I'm planning on buying from her when I find the right color for my kitchen.

I had interviewed and gotten estimates from various stores and contractors and explored every avenue of how to restyle my kitchen to my tastes. Not a single box store or private contractor listened to what I wanted done to either the kitchen or bath UNTIL I happened upon Aand S Sales, Inc on Picket Street in Alexandria, VA. From the very beginning, each and everyone worked with me. I dropped in with out an appointment or any real information on the company. The showroom is clean and has a large selection of stones and cabinets where you can just wander about dreaming of what you would like in your home. Vickie was the first I talked with and she was helpful and friendly. Because of her schedule she recommended that I talk with Mike her associate. Mike wasn't in that day so I returned the next day this time with an appointment. From the very beginning Mike listened to what I was saying. To test the waters on the running of the company, I started with the small project of finding a vanity and countertop w/sink for the bath. It didn't take long for Mike to show me exactly what I wanted, the right price and speed of delivery. He even saved me a good bit of money with his suggestions, he was right on, the bathroom updates looked fantastic. We moved on to the kitchen. When I moved into my condo the kitchen was set up for handicap access (base cabinet under the sink had not be installed and there was a space next to the range which allowed access to the countertop). The kitchen cabinets were approximately 7 years old and much to my dismay the style was no longer manufactured by Aristokraft. I did not want hand crafted cabinets to exactly match the existing ones - the cost was prohibitive - I wanted to match as closely as possible the color and style. Mike listened and did exactly that. I brought home samples, brought in my cabinet doors, paint samples and with both Mike and Vickie's help did a dang good job of doing of doing a match. I would drop into the store during the process and if Mike was not there Vickie stepped in and helped. Next was picking the granite which I find can be nerve racking because of the cost. With patience and guidance we worked thru matching samples and I found the stone that was perfect. Again, Mike steered me to the 'lower cost' slabs (if there is such a thing when picking granite slabs). It was time to get the work started. We worked together to coordinate the schedule. George came in to remove the old counter tops and disconnect the plumbing. He was extremely careful in everything he did, not a mark or dent was made in my home. I even think the condo was a bit cleaner than it was before he started his work. He was friendly and pleasant the entire time. Will came in to do the templating for the granite - again, a very good person to work with. The granite was installed, plumbing hooked up and I am one very satisfied customer.

It was great and worked out well. It was a lot more expensive than I was expecting because I needed an odd shape cut. They were able to custom cut the piece to the size I needed. I am happy with the work. Overall, they did a really good job.

They were okay. I feel like the person who came to do the grout and tile work didn't do a very good job.

Having had a lot of work done on my house in the last year, i find a few things about the company odd: 1) you have to measure, send them a drawing, and put down a deposit before they come out to measure the counter. I'm not sure I've worked with another company that doesn't just routinely come out and do an estimate. 2) doing an up front estimate might also enable them to give you a more concrete price. because they don't do that, you get charged for what are predictable additional charges that you might have wanted to factor in up front, e.g. the cost of a new sink/faucet, the charges for shoring up the area surrounding your dishwasher that they probably would have spotted up front had they come in to do the estimate; 3) they don't warn you about one very significant issue: because they don't measure until they day they come to rip out your counter, you then have to live without a counter for the intervening week or so before they come to install the new counter .... that factor might affect when people schedule work. All of this aside, I found their staff to be very knowledgeable and professional and love the new counter ... it's just that folks might want to be better prepared going in than I was.

It went well. We chose them because of good ratings on Angie's List. went to one of their showrooms, discussed options and looked at granite pieces. The finish work is excellent. They performed on time and to spec at the agreed cost. I can't give them an A on price because I really didn't shop. I knew what to expect and they were within the cost range. I was more interested in quality and they came through.

I went into Aand S Sales and was greeted by Mike. I showed him pictures of my kitchen and told him that I wanted to replace the countertops. I was originally leaning toward quartz but after discussing the merits of quartz and granite, the cost, and looking at samples, I decided to go with granite which I liked better and was actually cheaper than quartz. He didn't try to influence my decision either way, just gave me information to make my own decision. He showed me all the slabs that they had on site and pointed out ones he thought I might like based on the pictures I had shown him and our discussion. He gave me as much time as I needed to look at them several times and I selected the slab I wanted. He also showed me the double sink which was included free of charge and others which could be purchsed at additional cost. The removal and installation were schedule for two separate days that I requested. The person who came to disconnect the plumbing and do the tear out arrived on time as scheduled. He cleaned as he went and was careful not to damage anything. He told me that the existing faucet would not work with the new countertops and said I would either need to get it modified or purchase a new one. I decided to purchase a new faucet from Aand S and he called to let Mike know and recommended a faucet which would work and was very similiar to the one I had. I stopped by the store, looked at faucets, and chose the one that the plumber had recommended. The installers arrived on time as scheduled. The stone cutter was able to do the entire L-Shaped counter in one piece so there would not be a seam. My kitchen and entry hall are small so it was a very tight fit, but the installers managed to get the counter into the kitchen and in place without damaging anything. They asked me about the positioning of the counter on the pass through and had me select the color of the caulk. I was very pleased with the entire process.

Terrible customer service. Terrible. We ordered a small piece from this store for our shower stall. They told me it was ready. I sent my contractor to go pick it up. When he arrived there, they told my contractor that they couldn't find the piece and they didn't know if it had even been cut. He left the store and called to tell me at work what had happened. I immediately called the store to find out what happened on their end. They told me the piece was ready but they had it in another room and couldn't find it when the contractor was there. I asked, in light of their mistake, if they could have it delivered? They said no one was available that day or the next morning to deliver it. I called my contractor to find out what this meant for him. His options were to return to the store (25 minutes each way) or let his guys go for the day because they needed the piece to complete the shower. When I called the store back to express my frustration as a customer, their response was --and quot;what's the big deal, your contractor can just come back and get it.and quot; I tried to explain how their mistake was creating work for my contractor when he should be on-site at my house not making two trips to get a piece that was supposed to be ready. Not to mention that their mistake was holding up my contractor's workers who were now sitting around doing nothing because they needed this piece. Did I mention that I had even called that morning to tell them my contractor's name so they would have the piece ready for him. In short, their attitude was insulting and their response unsympathetic. While I can understand that they had no resolution for me, their tone on the phone was obnoxious and belittling. Instead of expressing true regret, they kept suggesting that my contractor just drive back. I understand that we made a small order that was not a money maker for them, but I would not work with this store in the future. One note, I spoke to a woman name Rachel in the beginning when this situation began. Unlike the other people at the store, Rachel was polite and very courteous . She made no excuses for the mistake and tried to find an honest solution. Unfortunately, when I called back, simply to convey my frustration and disappointment, Rachel was out.

Didn't have a problem with their installation but with faulty countertop. A part of the granite about 2 feet long and 4 inches around my kitchen sink cracked and broke off. I contacted the company and someone did come and look at it but would not replace it. I gave them another chance and went into the office myself. Met with a woman who now no longer works there who confided in me that they do not make the granite around the sinks like that anymore. Instead they put a steel bar to reinforce that "lip" area around the sink. But no one ever followed up after I went in. I called again. No one responded, again. I think there was even another time I tried to contact someone. No response. I think it would have been professional of A and S granite to replace this faulty piece. I also used them for much ofmy tile and bathroom countertops during our extensive renovation. They are unprofessional and I could never recommend them.

Very prompt and professional service. Plenty of suggestions on how to do it right the first time such as putting in cable ports and other things we never thought of.

It was kind of hard and I worked with them for nine months. Fortunately they weren't the contractors that were going to be the lead or going to my job. The designer that I was working was almost let go and the designer told me A and S did not have interest in pursuing my project and that was after nine months of working with them. They spend several months and couple of instances later I never went and spoke to A and S management or designer supervisor. I suspect that what she told me was entirely accurate. I paid them $750 for nothing in nine months of time. I would not use them again in the future.

No story really. I went to the store, picked out the stone, they fabricated and installed it within 10 days. Done!

The finished product does look good. However, they did break a couple of tiles while installing the new countertop and there was a leaking from the faucet under the cabinet. Both problems were resolved promptly.

They are very thorough and brought the right people for the estimate. I was totally pleased with them.

Their quoted price was highly competitive although I am guessing that with options it would have increased to some degree. By options I mean, if anything other than the standard edge was selected, this may or may not have been included. I didn't discuss this with Aand S so out of fairness to them, they may or may not have included edging similar to the competition. That is an area that I would mention is that the other contractor I went with had a and quot;fully loadedand quot; price, so all edging, cut outs, radius corners and faucet holes were included in their price. That made it easier to evaluate the competitions quote. My sketch was pretty good from a measurement standpoint, but as a non-professional, I didn't know where all of the radius, corner cuts, edging etc went, so that was room for error. To be frank, I didn't go past the preliminary quote with Aand S because they wanted 50% down before they would even do a measurement. That combined with the unknowns with the specifics of the cuts as I mentioned above caused me to go further and ultimately complete the work with a different contractor. I would have put the deposit down before I picked out any slabs, looked at sinks, or saw the showroom. I could have done these things, but if my measurement was off in any way, or if there were any issues, I would have had 50% down and not a lot of options after that. Come to find out, my measurement would have been off because I didn't know where to put all of the various cuts and other items that needed to be in the quote / sketch but I am guessing a lay person like myself would not ultimately know. A pro measurement with CAD and laser is going to be more accurate and the price will most likely change. The company I went with, another Angie's List top company and pretty well known in the area, came out and did a full measurement and gave me their sketch and a revised quote so I knew exactly what I was getting into before I put the deposit down. My thinking was that once the desposit is down, you are locked in, and will have a harder time refining exactly what you want, which is bad for both customer and contractor. Conseqently, I measured approximately 49sq feet, and the contractor I went with measured 52 square feet and used a laser to measure, so I was off with my measurement which I would guess if you don't measure countertops all of the time this could happen to you. They also were able to draw the radius cuts and sink placement correctly which are tough I am guessing for a non-pro. I would agree with another reviewer and say that Aand S didn't do anything wrong, it was just that another company outworked them from start to finish and gave the extra effort to win my business. Maybe Aand S would have done this too, in fairness to them, we stopped after the preliminary quote due to the substantial deposit requirement. I understand that they could probably go out of business doing free measurements, but I also don't know how else you would be able to accurately tell the customer what they were getting in to.

We had Aand S (as well as two other companies) quote our new countertop. Aand S did nothing wrong, it was more a matter that the other companies did things better. Both of them came to my house to take measurements for free to make the quote. Aand S did not come to my house; they requested that I submit drawings online. Had I gone with them, then they would charge a fee to come do the measurements. Of course this means that the price they quote may not be exact and you have to pay for them to come out. They were a little more expensive than their competitors and charged for each item/feature. They probably would have been the cheapest for a bare-bones job but for our (medium complexity) job, they were the most expensive of the places I looked at. (About $200 on a $2000 job.) I would consider them for future work.

Outstanding! Aand S built a center island in our kitchen, complete with lovely cabinets and a beautiful granite top. Commencing with our initial visit to the nicely decorated Aand S showroom (including an expansive warehouse connected, housing what seems to be hundreds of types of stone), we were met with Aand S' highly professional and knowledgeable Sales and Design team. Aand S turned our vague ideas into drawings designed so that we could truly envision our kitchen-and they were overly patient with us. When actually selecting the materials, Aand S has a wide variety of cabinet styles and hardware from which to choose-and the Sales and Design team was extremely helpful giving us a whole host of ideas. With respect to the actual installation, the estimated start date was amazingly right on schedule. The Installation team comprised three highly skilled professionals who completed the building/ installation of the center island ahead of schedule. Not having been through the remodeling process before (but hearing many terrible stories of really bad experiences), we were a little anxious about this undertaking. However, working with Aand S was truly a wonderful experience. The Aand S Sales and Design team always promptly answered our many questions and addressed our concerns. In 2011, our goal is to purchase new kitchen cabinets, granite countertops, backsplash, a pantry and under-counter lighting; we are looking forward to working with the Aand S team again. We will be sure to recommend Aand S to our business colleagues and friends.

To date I have not received a response from this company. Businesses that have a "contact us" form on their websites need to pay attention to customer inquiries or risk alienating not only those customers but future customers as well. If you are not interested in the work, fine. But being a professional means a response is required.