Loving Air Inc

READ BEFORE HIRING!!! They had great reviews from people so i figured id give them a shot. Used them twice and seemed like they were great. First time was for them to find out why my thermostat wasn't working and why it kept blowing the fuse in the control board. Second time they came out to fix that issue but it cost about $700 for them to remove a zoning board and attach wires to the old board. Came to find out later that they charged me almost $200 just for them installing my thermostat even though I had already put the mount for it on the wall and stripped all the wires and hooked them up. All they did was setup the thermostat so they could test it to make sure the board was working correctly. Then a few weeks later they call and say that I'm due for my free heating maintenance as a part of the membership. They came out and tested everything and they couldn't figure out how to test the AUX heat(propane) from the thermostat even though they are the ones who hooked everything up and "tested" it to make sure everything was working properly so they just used a jumper cable to turn it on and test it. They told me I had very high amounts of carbon monoxide leaking into our home due to the heat exchanger being cracked and told me id have to replace the furnace and quoted me for about $6,000 for a new furnace. I read about companies doing this scam(Heat exchanger is cracked and need a new furnace) to new homeowners and people that don't know anything about HVAC stuff. I told them I couldn't afford it a week later they called and said someone has to come out and look at the furnace again because they might have found a way to save me money. They sent out a sales person that was wearing khaki pants and collared shirt and he didn't even go under the house! He just came in and said we can take off another $1000 and I told him I still cant afford it and he basically said "if you don't get a new furnace, you're going have way more issues this winter, like your pipes freezing" basically trying to scare me into buying it. So I Had a second opinion from a different company and they said that the main control board has a bad circuit on it and not getting enough voltage to turn on the AUX heat from the thermostat. New board costed me about $300 as opposed to $6000 furnace. Once I replace the board and the propane heat can be tested from the thermostat we will re evaluate the carbon monoxide. Loving air also told me that they turned off the propane to my furnace and "condemned" it and told me they legally cant turn it back on. So I went down there to turn it back on and found out that they didn't even cut the propane off to the furnace. So if they lied about that, what else were they lying about ??? I also asked that sales guy to have someone show me the crack in the heat exchanger since they know for sure that its cracked but he strayed off topic from that one. I never leave reviews on companies normally. But when a company lies about something like this, I really have no respect for them anymore and don't want this happening to other people that also, cant afford to "buy a new furnace or else" WOULD NOT RECOMMEND! Update11/17/2020 Replaced the board myself, found out that there was a w1 wire(Stage 1) connected on the board but not behind the thermostat (which Loving Air installed which they more then likely wont refund…) Board was not bad they didn't even hook up the thermostat correctly and then came out 2 weeks later to do a heating maintenance and told me I had to replace furnace and it was gonna cost $6k to do so (before the discounts they offered after I told them I couldn't afford it) Also had 3 different CO meters after testing and came back with ZERO carbon monoxide detection. It was also tested another way as well by looking at the flame in the furnace to see if there is any roll back (orange flame due to not enough oxygen or improper ratio of oxygen). If the heat exchanger was cracked there would be CO leaking out and causing an improper level of oxygen there was no orange flame.

The installation process from start to finish went very well and the work was excellent. The initial service was performed by one of the technicians (Trever) who was very professional and he explained to me what the issues were with my system. Colin and Richard worked with me to get a great package deal for a very reasonable price. Neil and James were very professional and respectful. They arrived 30 minutes before the scheduled appointment and installed my new system in no time. They showed me how the new system thermostat works and answered all my questions. They also cleaned up after the install. I would strongly recommend this company!!!!

Excellent Service. I will and I am going to hire them again. Pick these folks to help you out!!

They did a great job. Their prices were good and they got it done in one day. I would highly recommend them and I would definitely hire them again.

The work was excellent. They are very professional, They answered my questions, They are like family, every time I will call them they will immediately response, very prompt and timely, excellent quality, they are always on time, and they call ahead of time.

It was great. They were on time, they completed the job as specified, and their technician was polite.

It was excellent. On time and clean. Did everything they said that they would do, in a timely manner.

From 1-10, they are 10, and they also worked for me in the past and they were good. The service man is on time, very neat, and he does everything and more that I have asked for a fair price.

It was good. They are suburb company to work with, I have no problems with them.

We had a heating and AC unit replaced... Loving Air professionals arrived on time, installed the new unit, walked us thru what we needed to know about how the unit worked, etc... Loving Air will always be the Heating & AC company we will rely on...Highly recommend them!

The servicemen arrived on time, performed a thorough review, and answered all of our questions. Very pleased with the service they provided.

Arrived 30 minutes after calling ! They checked all areas of the heat pump system and cleaned sump pump. Polite and very professional.