Burgess Plumbing Inc.

Quality was excellent.

They arrived promptly to diagnose the problem, and promptly the next day to replace our well pump. Our well is quite deep (1000 feet) which complicated things. The well pump truck they usually use was out of service, so they improvised by using a crane to complete the job quickly, professionally, and with minimal disruption to us. Our well pump was (just) out of warranty by a few months, so on their own initiative, Burgess plumbing asked the well pump company if they would cover the failed pump under warranty. Even though the pump company declined to do so, the bill we received from Burgess plumbing was quite reasonable, considering the depth of the well involved.

They were here when they said they would be and have provided helpful suggestions regarding the installation. The project hasn't been completed yet, but their rough-in has been completed professionally and on time. We have used them in the past and consider them to be and quot;our plumbersand quot;. We wouldn't hesitate to recommend their services to anyone in need of plumbing services. Several years ago we had a problem with a leak in our motor home and were going to leave town the next day for a trip. Bryan came on the weekend to fix the leak for us so we could leave on schedule. They go above and beyond to be helpful.

Burgess was brought in by sellers of a home to inspects suspicious work in the master shower and tub area. His written assessment is that the damage was from prior leakage and no further action was necessary. Within a year, we started to see water stains on the ceiling tiles in the room below the shower. After some time of trying to fix it personally, brought in another contractor. He was able to tell immediately that the shower had been installed and quot;fraudulently.and quot; Turns out, the entire sub floor was rotten, to the point you could scoop out wood with your bare hand. Clearly, it has been leaking for years. When confronted, Burgess said he and quot;ran waterand quot; and didn't see a leak and the he and quot;did what he was told to do.and quot; So we are stuck with a $3,500 repair bill because all he did was run some water and look for obvious signs rather than really doing what we asked which was find out if there was a leak. We relied on his assessment in the purchase of a home, and now he won't back up his assessment.

Was very pleased with the response I received. Called that morning, they were there that afternoon. They came back within an hour of being called to tell them I still had a problem.