BRINSON AND SON PLUMBING CO LLC

Affordable pricing, quick response, no gimmicks, excellent work. We hired Jeff to fix our kitchen sink pipes, he was able to provide us a reasonable quote over the phone from photos I sent him. He gave us an estimated schedule to come out and do the work, and real-time text messages to update us. He's willing to work late to complete the job. He cleaned up the area very well. Has a great personality. And his expertise shows from the straightforward speedy execution of clearing the clog, and reconfiguring the piping. I was amazed at the craftsmanship, and in less than an hour, our clogged pipes had been cleared and we can finally use it like it should be. Highly recommend Jeff for his awesome skills and integrity, he did not charge us 1 cent extra from his quote. And he gave us clear instructions on how to keep the drain clean in the future. Jeff is #1 for plumbing services in our books.

They provided an estimate, which was quite high, and I ended up doing the work myself.

I contacted Brinson and Son several days after we had a deep freeze (and then thaw) in the area that resulted in a broken pipe in our basement. When I reached out to the company, my call was returned almost immediately by Jeff Brinson on his cell phone even though it just after the end of the work day. Despite a very busy schedule, Jeff was able to fit me in within a couple of days which I really appreciated because I was 38 weeks pregnant at the time. Our situation was not an emergency because we were able to turn the water off but Jeff offered to come out sooner had it been. He did great work, not only replacing the section of broken pipe but insulating the pipe and making sure a ground wire was appropriately attached - all at a very fair price. He was running a little bit late for our appointment but called at the beginning of the service window to notify me and to ask if it was still ok to come or if we needed to reschedule. I find that kind of customer service is rare these days and I really appreciated it! I would definitely hire Brinson and Son again!

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GREAT. I first contacted Jeff because my pressure control valve was failing and my pipes were making a racket and the water pressure was turning off and on in fast succession. He came out on a holiday (did not charge extra for it) and fixed it right away. He was prompt, professional, and polite. Based on this experience, I asked him to also replace my hot water heater (12 years old, coming to end of life). He gave me a detailed quote, we agreed, and scheduled the service. On the day of service, Jeff was running behind schedule but he made sure his office called me and let me know so I did not spend time wondering where he was. Then he came to the house and replaced my water heat. Once again polite, quick, and professional. On my go-to list for plumbers.

unknown

I'd definitely recommend him. I always have great results from him.

I felt it was a rip off. but I needed service since both toilets in my house were not working. I don't like that they have $75 fee for coming out to your place to give estimate. He took long time to do this job, which I though was unusual. He came with this big binder and showed me all different price for all kinds of repair, which I was not interested.

He was on time..with very short notice...was very clean and anal about the whole process...very thorough.

The work was very good, however the bill was not itemized and we paid over $200 to reset a commode that took less than 30 minutes. The price was a fixed price which was not stated up front. I expected under $100 ($50 for the service call, and $50 for labor and parts). I would only use them if the terms and conditions were better stated up front and agreement was reached that it would be an itemized bill.

I hired Brinson and Son Plumbing CO, LLC to repair the faucet in the tub in my master bathroom. There is no hot water coming from the faucet. They were supposed to send someone out a year ago and each time they were scheduled to come out they cancelled and didn't come out. Jeff finally came out on 05/06/2013 to repair the tub and instead of repairing the tub Jeff walked away and left my tube leaking when it wasn't leaking to begin with. Jeff took the faucet apart and informed me that he could not clear the debri or find whatever debri that was stopping the water from coming out of the faucet and that he would have to tear apart my wall and remove all the pipes to the tub in order to find the debri and that would cost me upwards of $1000.00 or more. I agreed to it and he told me he could not do it that day. I asked him what I was paying for today since my tub wasn't repaired and he told me I was paying for the parts he purchased and for labor. I asked him to put the tub back together and I would write him a check. I wrote a check to Brinson and Son Plumbing in the amout of $144.00. When I woke up the next morning I noticed a slow leak coming from the faucet handles that Jeff replaced with the old faucet handle from the other side of the faucet because he had broken the new part that he tried to use. So I called Brinson and Son Plumbing to get this issue resolved only to be told that Jeff informed his company that there were no leaks when he left my house. I told them I hadn't noticed the leak until the next morning and that it was a slow leak with water pooling on the base of the handle on the faucet. The piece of hardware used on the leaking faucet handle is the used piece of hardware from the other side of the faucet because Jeff broke the new piece of hardware that he was supposed to use on this side. What makes this worse is I paid for the hardware and his services and ended up in a worse situation than I was in to begin with because now I have no hot water from the tub which was the original prolem and now I have a leaky faucet handle which I did not have before Jeff tore apart my tub. I requested from Brinson and Son Plumbing that the leak be fixed at no charge to me and I was told they would not repair the leaky faucet handle and that in order to repair it they had to replace the entire faucet which was very expensive and that I would be charged for the repair and the parts. Jeff called me on 05/07/2013 at 7:00pm. I tried to explain to Jeff what the situation was and instead of Jeff letting me explain Jeff refused to let me talk and just talked over me and then acused me of raising my voice so I ended the call.

The work performed was good, no issue with that except that we never got an estimate to replace other lines. The plumber showed up when scheduled, but it took a while to get him scheduled. We were told and quot;he's working by himself this week.and quot; Since the price was (I thought) reasonable for the service call and the final bill didn't seem overboard, I woud have used them again, and actually recommended them to a couple of people who asked for a plumber recommendation... but every time we've called and every time any one we've referred has called, we've been told the same thing.. and quot;He's working by himself this week and won't be able to get out there till next week to look at the problem or give an estimate.and quot; For a plumbing emergency, I'd call another company.

Process was great. He brought with him the sump pump and everything was completed that day.Left the area clean.

We called Brinson and Son to fix a leaky faucet in our kitchen. They explained to me what the problem was and how they were planning on fixing it. They also informed me that they could simply tighten it with their professional tools and it would hold for an indefinite amount of time, in which time I would then need to replace a cartridge. I thanked him for his honesty and asked him to simply tighten the faucet cartridge and I would call them if I needed later assistance. They were on time and polite.

I requested a quote to fix a leak from my bathtub. Jeff arrived when he said he would and did a thorough job of diagnosing the problem. He gave me several options on how to repair the leak and I scheduled the repair a week later. He worked very hard to use the least intrusive and expensive option. He arrived on time and was done in less than an hour. He checked and double checked to ensure the leak was fixed. I was very happy with the service provided and wouldn't hesitate to recommend him.

I had originally had a different company come out to give me a quote. They charged $50 for the visit and wanted to charge $325 for the job Brinson had done. I sent them packing and called around and had Brinson and Son come out. From start to finish, he was extremely professional and pointed out any other issues I may encounter down the road. He looked at my entire plumbing system for no charge and gave it all a nod that it was in good shape and should serve me well for years. While the snake cleaning was a messy job, he left nothing behind and cleaned everything up very well before leaving. Everything he did, for $214.70 was well worth it and I'd use them again tomorrow if I needed to.

They were very prompt and their estimate was reasonable.

He arrived about 5 minutes from the window that he had scheduled. I believe he arrived around 10:55 am and we were told to expect him between 9 - 11 am. He was very honest and professional. He was able to answer all my questions and gave us tips on maintenance of our new garbage disposal system. i would have rated all A's except my husband thought the price was a little on the high side.

Great.

He was extremely accommodating with my schedule. He was punctual. He answered all of the questions I had regarding other plumbing issues that may or may not come up later. The price was extremely reasonable. The more things you get the cheaper things get. He fixed my issue so I am satisfied.

The plumber was very polite, very knowledgable, effecient and capable. But his prices were too high for me, and I still had to pay a $35.00 consult fee.

very happy.

Brinson and Son is a family owned and operated business. When you call, Jeff's wife answers the phone. She is also very nice, professional and responsive. My experience could not have been better!