We strive to have the best customer service and quality in the area with well trained employees that have complete background checks/bonded and insured. Our Detail Clean Rotation System keeps your home looking clean while our pricing remains competitive. All of our employees have completed rigorous training programs and background checks.
Housecleaning.
Carpet Cleaning.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
21% | ||
21% | ||
7% | ||
14% | ||
36% |
"We do want each customer to be satisfied! We cleaned this customer one time and she commented about missing some spots in one of her two kitchens. We offered to return to redo anything unsatisfactory, but she declined."
My POC for scheduling and estimate was extremely professional and friendly however, the quality and attention to detail of the cleaning crew was sub par. We had them clean the house twice but were unlitimately unsatisified with the quality of the clean. A couple of examples of why we were not happy are:
· There was a sticky spot on the sunroom floor (in plain sight) that remained there through both cleanings
· There was a ring on the hardwood floor at the top of the stair (from a wet bottle) that remained there through both cleanings
· The shower doors and faucets during the first clean were not clean. The both shower doors still had water marks and appeared to not have been cleaned
· Debris found on master bathroom sink after the cleaning.
"We are a cleaning company that cares! We do everything we can to keep our customers satisfied! We have many customer that have been with us for over ten years and stay because they are satisfied! During the time this customer was with us, we did give them a free clean when they weren't satisfied and never charged them for cancelling a clean. We thought we had a good working relationship and we hate to loose them as a customer, and especially don't appreciate them going on a website afterwards to complain about our service after being with us for three years."
We?ve been using TCA since February 2006. We arranged for cleaning twice a month. We are two adults who have a two story (no basement) home with living room, dining room, kitchen, family room, 3 bedrooms and one sitting room. Since we went under contract, our fee was set at $75 each visit. It has gone up couple of times as this franchise has changed management at same frequency.
We really appreciate their flexibility. When we expected a large number of friends visiting after a family funeral, the TCA came especially the day before to clean the down stairs area on a special request. During other various times, we had to either move up or cancel, or postponed cleaning visits. All our requests were met professionally.
Once I got a call at my office from the manager that my team arrived at my home and found the front door was open. There was nothing missing and even the cat was still there! But I appreciated the professional thoughtfulness. Once a crystal candy dish broke as a shelf being dusted fell on it. TCA paid for the broken dish. Our aging cat was handled lovingly; even through her declining conditions. (Her litter box was in our master bath and it was never a fun/easy clean-up for me and TCA team never complained!) When I found something unsatisfactory, I would call my TCA management and they would make it right every time. They keep detailed records, so that everyone working on your home is aware of your special needs and requests.
Are we satisfied with their work? Let?s be honest here: no one can or will clean your house like you ? well, maybe your Mom. TCA was clear from the beginning; if a desk, vanity or table is cluttered with stuff, they will not move anything to clean under it?that surface will not get cleaned. Simple. The night before our TCA visit, we go around the house putting things away to clear off surfaces. Sure it?s a pain, but hey?it?s a necessary evil. Is the house spotless when you come? Please, define spotless! They will miss here and there. Parts of furniture and various fixtures do not get cleaned. There are spots that are left dusty or with dirt. You need to realize that these teams are tasked with maybe three or four homes a day to clean--in a two hour time schedule! Don?t expect perfect; at least our home was getting cleaned on the whole and on a regular basis.
"The [member name removed] have been a longtime loyal customer of The Cleaning Authority! Customers may only write reviews when they are unhappy and we appreciate when a satisfied customer takes the time to write a review!"
"This was a very nice customer whom we had a good repore with with for over a year's worth of cleans. They did complain about a broken item one time that we reimbursed them for in full. Other than that time, I heard no complaints from them. They cancelled cleans 17 times over the period that we were cleaning them and we accomodated them every time without charging a single cancellation fee. We were all surprised when they cancelled service because we thought we had established a good relationship with them."
"This customer used our services a few times and called in once to our office to complain about the kitchen cleaning. We always offer to return to redo any areas of complaint. We aim to please each customer to give them the best possible clean and service."
"This customer requested a move in clean for which we charge an hourly rate. The estimate she was given was between two and three hours. The clean took three hours total. It sounds like she was hoping it would have taken less time and cost her less money. Our prices are competitive and often less than other cleaning companies charge. Regarding her cleaning complaint, she said that she wanted us to concentrate on the kitchens and bathrooms, but called us back to do the basement. We aim to satisfy each customer with each clean. The cleaning team that went to their home has worked for The Cleaning Authority since 2005 and rarely get a customer complaint. They have a full schedule of regular customers who swear by them."
"This unhappy customer was cleaned by us 87 times over a two year period. If we were so awful, then why did they continue service with us for such long period? Regarding the key being mailed back to them, there was another manager at the time. Currently, if a customer terminates service with us, their house key is personally delivered back to them."
"This customer was hostile towards The Cleaning Authority's previous manager after three cleans took place. He threatened her and the previous manager terminated the cleaning service to their home."
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Sunday: | Closed |
Monday: | 8:30 AM - 5:00 PM |
Tuesday: | 8:30 AM - 5:00 PM |
Wednesday: | 8:30 AM - 5:00 PM |
Thursday: | 8:30 AM - 5:00 PM |
Friday: | 8:30 AM - 5:00 PM |
Saturday: | Closed |