Prouty's Chimney Sweep Inc

Prouty's is highly rated and now I know why. They were very responsive, arrived in the allotted scheduling window, were very professional, and did a very thorough job. They took care to ensure no mess and explained what they were doing in detail. They found some work that needs to be done on the very top of the chimney and took photos to show me their concerns. They explained the scope of work they recommended with no hard sell or cause for alarm. I was very impressed with the thorough cleaning and inspection. They offered a reasonable estimate on the follow-up work, and I look forward to connecting with them to get it done.

Great service, did a thorough inspection and cleaning. Identified some problems and gave us an estimate. No attempt to upsell, just provided an accurate assessment of our chimney. Very professional.

Stood behind his warranty for the chimney cap. Came over and did no cost replacement when my gutter cleaner noticed some work needed. Very honest. I had forgotten about the warranty.

Upon an email inquiry Greg promptly responded to schedule an estimate. His crew came out on time and delivered a quote that was significantly lower than the one other estimate we received. They were able to schedule and complete the work the following week. The two gentlemen that performed the work were both extremely friendly and courteous, taking the time to show what they were doing. Greg sent an email shortly after the work was complete to apologize for not being able to make it out to the job, but to make sure that everything went smoothly and that we were happy. Not the most exciting home repair project, but I would strongly recommend giving these guys a call if you need chimney services,

I can not say enough about Greg Prouty and his team's professionalism. Really. I first met Greg early this summer when my husband and I were looking to buy a period house in the historical town of Waterford, Virginia. I had asked Greg to comment on a fixer-upper house we were considering. He came by the house at a time we suggested, inspected the three fireplaces and gave me suggestions; all for free. We did not buy that house, but had Greg come out again, in late November, for free and inspect the house we did buy. We asked him to advise us if we could have a wood burning stove in our 1790 walk in fireplace and give us an estimate for installing the favored model: a red Vermont Casting Defiant wood burning stove. Greg and his colleague inspected the chimney (and the other three in the house) and after consultation, advised us that our stove would work in our old fireplace with modifications, and that he and his team could install it for approximately $1700. (This estimate was comparable to another estimate I received by Rusty of Rusty's Fireplace.) Greg and I corresponded by email while awaiting the stove's arrival during which time Greg reminded me of the certain parts required for the installation. The stove arrived. Greg and his team showed up on time this last Saturday, covered my oriental rug with a protective cloth, and proceeded to install the stove. He took extra care with all the red enameled parts and in measuring the stove for placement in the exact middle of the fireplace. Once installed, he showed my husband and I how to burn the first 'break-in' fires. He also replaced a cap on one of our other chimneys without extra cost. We have used the stove for three nights now and all is working beautifully. Thank you Greg! Excellent work. (We have photos of the process if anyone wants to see them.)

Was accommodating, punctual, knowledgeable and gave advice.

It went very well! He was prompt, professional and thorough. He was our second opinion when another provider told us we had to have our chimney relined to the tune of $3,000 plus. We continue to use Prouty's on an annual basis to make sure the chimney is clean and in good working order. They also installed and up-top damper which caps the chimney when it isn't in use. Highly recommend it!

They came here, they did what they were supposed to do, and they left. There was no mess made. I would recommend their services.

I would recommend him to anyone. He did a great job. We are so happy with our stove. He is very professional, very clean, picked up everything and made sure with regards to the getting out the old stove system that top was put down on the floor, covers for their shoes. It was clean everywhere it look like no one was even here. I would use them again in the future.

We had been told by another vendor that we'd probably need to rebuild our entire chimney at a cost of about $15,000! I called Prouty's based on Angie's List recommendations and after examining the chimney and fireplace, inside and out, they told me a rebuild was not necessary. They were polite, honest, extremely professional and when they went up on the ladder to more closely inspect the chimney, they took on-the-spot pictures of what they found so we could see what was really going on. The owner came out himself and verified the nature of the repairs needed. We have had some heavy rainstorms since the repairs and have had no recurrence of the leaking. I would highly recommend their services to anyone and would use them again without hesitation.

Professional installation. No problems.

We hired Prouty's Chimney Sweeps to remove an old cast iron fireplace insert and install a new chimney cap. We set up the appointment over the phone and Greg arrived on time. He was very meticulous in his approach to removing the insert. He informed us that it had not been properly vented when it was installed, so it was a really good thing we had not used it much. As he slowly pulled out the insert he was careful to vacuum all dust and soot. He covered the floor with drop cloths to catch any loose dirt that might fall as he wheeled it out of our family room. He then inspected the entire chimney and removed an old bird's nest . He also installed a new chimney cap with a low profile, rubberized cap that completely seals the chimney. Overall, Greg did a fantastic job. He was professional, explained everything he was doing and why it needed to be done. The price was very reasonable for the amount of work he completed and the care he took to protect our family room. I would definitely recommend Prouty's based on my experience.

They were fantastic. My husband was home and he said they were prompt as well as accurate. Overall they were excellent. We absolutely will use them again and this was the second year in a row that we used them.

I have been using Prouty for several years. They are prompt and professional. I had used someone prior and they messed up the crowning on one chimney and I had Greg come and fix it. Since then I have had him and his crew re-flash a chimney, cap three of them, clean a few and re-attach the damper chain. He takes pictures of his work so that I don't have climb up there. The quality of work is the best you'll find.

I have used Prouty's both for inspections and for repairs -- in my own home and with my clients (I'm a Realtor) and they are consistently prompt, courteous, very knowledgeable, and reasonably priced. I am very comfortable recommending Greg Prouty because I trust that he won't manufacture problems just to get the business and he'll do a good job on any necessary repairs. I highly recommend Prouty's Chimmey Service!

Excellent customer service, arrived on time, left everything the way he found it. Highly recommend!

Greg Prouty was exceptionally easy to deal with over the phone and produced excellent results in a very timely manner. I will use his services again in the future and highly recommend him.

We couldn't be more pleased. They took care to wear booties so as to not soil the carpet, moved furniture out of the way, put down drop cloths and used what we consider to be superior equipment. It was much quieter than we have noticed with past contractors and it was not smelly at all -- also an improvement from what other chimney sweeps stirred up in the past.

Previous work was done on time, on budget, professionally and courteously. This time the same. It was especially nice to have no service recommended this time and no service charge for the house call. Very honest.

I had them to come out and replace my chimney cap and they did a really good job and was pleased with their work.

First company that actually went up to my roof and cleaned it from the top down and also gave me a report on the condition of the chimney cap

We found Prouty's on Angies List, made a call to schedule estimate . Greg, the owner showed-up right at the scheduled time, assessed what was needed and explained in detail the whats and whys. That evening he emailed a detailed written estimate that broke down all labor and material costs . We were able to have the work scheduled to be done within a week, again Greg and his crew showed up on time, performed the work as agreed in less than a day. After the work was completed you wouldn't have know they were there (anyone that has ever had a chimney cleaned, knows what a mess that potentially can be). Greg and all his staff were very professional, I intend to use this company in the future for annual chimney/pellet stove cleanings and service.

They arrived on time. They were careful not to make a mess and cleaned up well. I was impressed with their workmanship.

They showed up well within the time window agreed to. They were courteous, professional.

excellent! Recommend to friend and would do so again.