Mike's Lawn & Landscape LLC

Mike was very responsive when we inquired about the job; he was always prompt and professional and the end product was absolutely beautiful! He made sure that we were totally satisfied and made sure the yard and patio were cleaned and perfect after the construction of the patio extension.

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Never called to set up service

Their quote for each mowing was $85. I don't think we've had a need of that.

I was very pleased with the results. The property had been vacant for over a year and the lawn did not get proper care during that time. I live in a covenant restricted neighborhood where there are homeowner association standards for lawn care. I hired this company for an extended contract with the goal of restoring and maintaining the lawn and grounds to meet those standards. My expectations were exceeded. The investment was well worth it. The company was always very responsive to my questions and comments.

It looks great. He does great work. He was always there when he said he was going to be. He gave me a great breakdown of what he could do for me. He came back when he said he would with the estimate. He came with his helper and did the work. He did a good job and cleaned up the mess. I told him about the trees to cut down and he told me how to destroy the root. He said he would cut them down for me and he carried all the remains off.

Initial service from May-September was fine, grass was cut weekly. I eventually had issues with them maintaining my mulch beds. They did not do this. I called Mike to ask him to come take care of it, he never did. He would say someone would be coming to do it on this day or that day, but it never happened. This happened several times via phone and email. Sometimes he would say he would come do it himself but he never did that either. Once November came, they blew the leaves in the yard once but after that the rest of the leaves fell and even though I called 2 or 3 times to ask him to come get them up, he or his crew never did. My husband and I raked them up out of the lawn and out of our mulch beds. What were we paying money for? They came one day in Sept or Oct and aerated/seeded our lawn without telling us they were coming to do this. We have an invisible fencing system...the lines were cut in 5 places and we had to pay $200 to get that repaired. I had a statue in my mulch bed broken after they did and quot;lawn careand quot; one day and our hose reel we also found broken. We did not get any lawn care or any other service since the end of November despite our calls/emails to Mike. We have grass growing in all our mulch beds and weeds, which he promised time and again to take care of; it never happened. He never came back to do any kind of work in spite of our efforts to engage him. We gave him every opportunity to reply with several phone calls/emails. He told us the holidays were hectic and he'd come to take care of our yard on 1/2/12 personally. It never happened. We waited all day for him. He never came or called. We told him he was in breech of a written contract. He obviously doesn't care about that either. This man does not know how to take care of customers. If you don't have the personality to work with people, you shouldn't be in business. If your word is not truth, then you shouldn't speak it. Extremely disappointing for us since we had good expectations.

The problem started on his last day of landscaping when severe weather came into the area, which was forecasted all week long. In other words, he chose a bad time to do the work. During the first night of the completed landscape, severe erosion occurred due to heavy rain where quite a bit of seed and topsoil was washed out. At my repeated requests, he came back and laid down some excelsior matting with a limited amount of seed beneath it. The lawn germinated with numerous bare spots. For a period of two months, i repeatedly asked Mike to reseed and bring in more top soil to cover the bare spots. Even though this was his fault because of poor timing, I was willing to pay for additional materials if he provided the labor, which was a generous offer from my side. He never did this despite my repeated text messages, emails, and phone calls. His early response was that he would do it but it never happened. And then later he started to say the he would reseed in the fall, which was an unacceptable delay in dealing with the problem and I actually started doing some of the reseeding myself. My major issue here is that Mike did not properly follow up with initial landscaping problems and he breached the maintenance contract during June by not mowing every week as contracted even though there were no poor weather issues. Now Mike said that he is and quot;terminating the contractand quot; because I am asking too much of him. He got very indignant and arrogant in this exchange because he felt that he could just walk away from this problem. My mistake was that I did not properly check on Mike's references and I will never use him again. Mike doesn't seem to have time for his customers and when problems occur, he forgets about the customer and service provider relationship.

Mike and his team showed up on a Friday morning and were finished by Saturday afternoon. They cleaned up and removed dead trees and bushes as well as replanted some of the shrubs. The yard looks great, and Mike and his team are true professionals.

The estimate was a little over $9000. I liked them. They were fine, but I just found somebody to do it cheaper. They responded immediately. I would consider them for another quote.

Mike was professional from start to finish. He takes serious pride in his work and complete ownership of the job. He provided me with detailed estimates, was open for negotiation on invoice before signing, was prompt, thorough, and courteous.