The Screen Man

Unlike our last experience, The Screen Man is now expensive, slow in performing work and openly hostile when installing screens. We called early in the season only to learn they were not yet able to provide an estimate (that would cost $100+) and they no longer performed the work on site. A few weeks later they picked up the screens noting they would be complete in a week. Three weeks later I inquired on their status and was told the technician would be out that afternoon. When we noted the bottom of one frame was not repaired (it had been bent) and that another that had not been damaged, now was, we got a lecture on how houses settle, frames bend and it wasn't HIS fault he had poor communication with the owner of the company. On two windows he simply pushed the screens in place and failed to snap the closures. When I reminded him we were paying $7 a window to have them installed, he begrudgingly fixed the screens so they would close properly and straightened the two frames. The bill that was presented was a big surprise. My fault. I never asked for an estimate. We will never use this firm again. As one reviewer observed, there aren't a lot of choices for screen repair in the area - but I'll find another or do without before calling on The Screen Man again.

.

unknown

unknown

They never came out here. I actually took the screens. They replaced whatever needed to be done. I thought they were expensive but unfortunately, there wasn't anyone else here to do what they did. I had to go with them. They did a decent job but I do think they were expensive. I had a screen that was pulling out of the frame a little bit which I thought that they shuld have replaced without me having to pay it again. Maybe it was just a miscommunication but they wouldn't take care of it so I had to pay the second time. I wasn't really happy with that. They got it done when they said they would. I would use them in the future but only because I would have to.

see above

I called THE SCREEN MAN twice to ask them to repair a large screen (7x4) on a screened in porch. On the second call, I got a call back. I explained that the recent storm had pushed the screen in and torn the left side. I also wanted a quote on re-screening the underneath of the porch. A woman flatly said that this was a small job and they probably couldn't get around to it. She asked if we considered doing more work on the porch (replacing all the screens with another product). A bigger job could get us higher on the list - I said no I just wanted the repair and a check of the under porch screen to see if it was okay. She said she could put our names on a list but couldn't promise anything. What professional says that?

Great service- showed up on time, did exactly as they said and the end product was beyond our expectations.

They did exactly as promised

We were having some more difficulties with it - storm damage lead to it needing repair. I tried calling him to replace it, but we could never make a connection. When I did get a hold of him, he'd make an appointment but wouldn't show up. We ended up going with a different company.

They were on time, brought their truck to the premises and took the door off , did the work right there and replaced the door. Employees very knowledgeable and pleasant.

I dropped my screens off at the Sears HW store. Patrick called about the cost, Sears miss-charged me. We talked about the screens I had dropped off. They were ruined when I tried to get them out. He then very patiently walked me through how I should have removed them and how I needed to get them back in. He didn't know what kind of windows I had and he was able to walk me through them like he was standing next to me. He really knows his stuff. I am so grateful for all his help. My new screens look beautiful!

Never called.

Since I needed help with getting the screen out of the window without damaging it, I moved to the next provider on the list.

I picked up my screen at a local Sears store with which The Screen Man has a drop-off/pick-up arrangement. When I got it home I wasn't crazy about the job and could tell that Patrick had probably not done this particular repair himself (I'm very picky and having used these folks several times over the years, I know what great work they do). So, I called Patrick and he stopped by my home, picked-up the screen, re-screened it himself (with a higher-quality screen than my original!) and brought it back to me, at my home, the next week. If every tradesman, company, etc. was as reliable, friendly, honest and professional as these folks, we wouldn't need an Angie's List!

Initially contacted the company in early-mid July to schedule technician to come onsite to replace screen door. I was told that they would "probably" be able to come out the following week. I received a call a couple weeks later from Betty and was told they could come the next day. I told her I was traveling but still wanted the work done. I told her it was an outside patio wooden door with hinges and she quoted me $100 to replace the screen. I received an email from Betty a couple days later informing me that it wasn't the type of door that I told her and that the technician was unable to do the work because a) didn't have right tools b) cost would be higher than originally estimated (now $160). I replied asking when they would be able to send a technician again so I could determine next appropriate steps. Again, I got a response that said we "might" be able to come out on Friday or Monday. Now it's almost beginning of August.

Called to get estimate for re-screening my back porch. Left 3 voice mail messages; no responses. On a Thursday, tried one more time and finally made contact with a lady for The Screen Man. She said that at this time, she could not schedule a time for an appointment next week, but I should call back on Monday and she could handle my request. On Monday, I called and got no answer, but I left a voice mail - never received call back. Will not contact again. Disappointed since a local company and they handled the service that I was seeking.

The Screen Man was all good. We have used him 6 or 7 years ago and he did a good job then. We have had no problems with him. He is not cheap but he does a great job.

They told me they would be there on a Monday. They did not show and did not call. A week later I received a call from them at 7:20 in the morning, at home, asking if they could come by later that day! I said no, we will patronize services that come when they say they will (or at least call). Also, I believe they showed lack of consideration by calling our home at such an early time (woke 2 babies up). They had my work number.

He was wonderful. I called him to replace or rebuild my screen. He knew exactly what kind of window I had and only charged me 15.00. He rescreened it and replaced the springs. I would highhly recommend him.