Welcome to The Screen Man, The Screening Experts. Our company is a small woman-owned business that was formed in 2003 to provide high quality screen repair & restoration services in the Northern Virginia Area.
We formed the company when we realized that there was a lack of local companies that provided a full-range of services for screen repair. Many companies do not offer onsite repair, their pricing is astronomical and they cannot guarantee quick turnaround. We can perform onsite repair and get you new screens quickly.
We have provided high quality screen repair & restoration services to thousands of satisfied customers. We have also performed porch re-screening using the “Screen Tight” tracking system. We have built removable custom screen panels as well, using the traditional porch re-screening methods.
We provide screen repair services to local hardware stores and to some of the largest condominiums in the area.
The Screen Man’s priorities are to provide:
• High quality screen repair
• Customer satisfaction
• Quick turnaround
• Affordable prices
Business highlights
22 years of trusted experience
Services we offer
Window & door rescreening & repair, construction of new window screens, replacement of center cross braces & hardware, porch rescreening, replacement of portions of screen frame, replacement of rollers on screen doors & window screen corners, replacement of lifts, pin plungers & security latches, custom cut sliding patio screen doors. Visit our website at www.thescreenman.com for more information.
Unlike our last experience, The Screen Man is now expensive, slow in performing work and openly hostile when installing screens. We called early in the season only to learn they were not yet able to provide an estimate (that would cost $100+) and they no longer performed the work on site. A few weeks later they picked up the screens noting they would be complete in a week. Three weeks later I inquired on their status and was told the technician would be out that afternoon. When we noted the bottom of one frame was not repaired (it had been bent) and that another that had not been damaged, now was, we got a lecture on how houses settle, frames bend and it wasn't HIS fault he had poor communication with the owner of the company. On two windows he simply pushed the screens in place and failed to snap the closures. When I reminded him we were paying $7 a window to have them installed, he begrudgingly fixed the screens so they would close properly and straightened the two frames. The bill that was presented was a big surprise. My fault. I never asked for an estimate. We will never use this firm again. As one reviewer observed, there aren't a lot of choices for screen repair in the area - but I'll find another or do without before calling on The Screen Man again.
Description of Work: Repaired 6-7 screens in our home they had repaired/replaced several years ao.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$600
Response from The Screen Man
Mr. [Member Name Removed], I apologize for the technician's attitude, they should never argue with the customer. I have spoken to him about this. I did discuss the fees initially with you regarding the cost to come onsite and pickup and deliver the repaired screens and the approximate cost for building a new one. We strive to provide excellent service and again I am sorry that you were not satisfied.
Tonya C.
03/2016
5.0
screen repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from The Screen Man
Thank you for your review.
Geoff L.
06/2015
3.0
screen repair
+ -1 more
unknown
Description of Work: Quoted a basic labor charge of $700 just to show up to the job site. Time and materials is additional. Chose another provider although there aren't many to choose from in my area.
Rating Category
Rating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0
Sharon F.
03/2015
5.0
screen repair
+ -1 more
unknown
Description of Work: Repaired my window screens that had been damaged by birds |Excellent Job
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jamie K.
01/2015
4.0
screen repair
+ -1 more
They never came out here. I actually took the screens. They replaced whatever needed to be done. I thought they were expensive but unfortunately, there wasn't anyone else here to do what they did. I had to go with them. They did a decent job but I do think they were expensive. I had a screen that was pulling out of the frame a little bit which I thought that they shuld have replaced without me having to pay it again. Maybe it was just a miscommunication but they wouldn't take care of it so I had to pay the second time. I wasn't really happy with that. They got it done when they said they would. I would use them in the future but only because I would have to.
Description of Work: I used The Screen Man.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
$1,000
Nancy B.
09/2014
5.0
screen repair
+ -1 more
see above
Description of Work: I ordered sliders for two screen doors which were promptly installed. The installer had to take some time because the doors were older. I'm very satisfied with the product and the service. I also had a special issue and the lady on the phone came up with a solution that fit my need and at a very low price. It really fit the bill! Very satisfied.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
LINDA H.
08/2014
5.0
screen repair
+ -1 more
Great service- showed up on time, did exactly as they said and the end product was beyond our expectations.
Description of Work: Replaced our outdoor porch screen. Did a fantastic job-
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Susan R.
08/2014
1.0
screen repair
+ -1 more
I called THE SCREEN MAN twice to ask them to repair a large screen (7x4) on a screened in porch. On the second call, I got a call back. I explained that the recent storm had pushed the screen in and torn the left side. I also wanted a quote on re-screening the underneath of the porch. A woman flatly said that this was a small job and they probably couldn't get around to it. She asked if we considered doing more work on the porch (replacing all the screens with another product). A bigger job could get us higher on the list - I said no I just wanted the repair and a check of the under porch screen to see if it was okay. She said she could put our names on a list but couldn't promise anything. What professional says that?
Description of Work: Nothing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from The Screen Man
(Member name removed), just for clarification I stated we were very busy with work scheduled for weeks and could not promise when I could make it out to do the estimate. I am sorry you are upset, we just cannot service everyone immediately.
Stuart W.
08/2014
5.0
screen repair
+ -1 more
They did exactly as promised
Description of Work: Replaced 14 porch screens including frames and screens.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$830
Response from The Screen Man
HI [member name removed], thanks so much for the review, most people post with complaints. I am glad the screens worked out. Take care, Betty
LINDA H.
04/2014
1.0
handyman service, screen repair
+ 0 more
We were having some more difficulties with it - storm damage lead to it needing repair. I tried calling him to replace it, but we could never make a connection. When I did get a hold of him, he'd make an appointment but wouldn't show up. We ended up going with a different company.
Description of Work: He replaced our screen initially.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$1,300
Response from The Screen Man
Hi [member name removed], I am sorry we were not able to take care of your issue. My husband Patrick, the one that did your initial screen work was in the hospital for 6 weeks battling for his life during this timeframe and unfortunately he passed away. Our business was on hold during that time and you can imagine how difficult it has been for me. We are operational again and I hope you will consider us if you have any future issues with your screen. Thanks, Betty
Allison M.
10/2013
5.0
screen repair
+ -1 more
They were on time, brought their truck to the premises and took the door off , did the work right there and replaced the door. Employees very knowledgeable and pleasant.
Description of Work: I had a hole in my screen caused by a severe storm throwing a chair against it. It is a balcony screen door in a condo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
Dani D.
08/2013
5.0
screen repair
+ -1 more
I dropped my screens off at the Sears HW store. Patrick called about the cost, Sears miss-charged me. We talked about the screens I had dropped off. They were ruined when I tried to get them out. He then very patiently walked me through how I should have removed them and how I needed to get them back in. He didn't know what kind of windows I had and he was able to walk me through them like he was standing next to me. He really knows his stuff. I am so grateful for all his help. My new screens look beautiful!
Description of Work: The build 5 screens for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from The Screen Man
Thank you (Member name removed), we were glad we could help you. We have the most knowledgeable technicians in the business and we hope you contact us again for all your future screening needs. Thanks, Betty
Nicholas Z.
08/2013
1.0
screen repair
+ -1 more
Never called.
Description of Work: He never responded to my call. Very unprofessional.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from The Screen Man
(removed member name), we never received a message from you. We do have voicemail problems from time to time so perhaps that could have contributed to the problem. We return every call we receive. We would be more than happy to help you. Thanks, Betty
Juliana B.
08/2013
2.0
screen repair
+ -1 more
Since I needed help with getting the screen out of the window without damaging it, I moved to the next provider on the list.
Description of Work: They did respond to an email, suggesting that I remove the screens and bring them to them since they were backed up for a bout 2-3 weeks. Since I didn't know how to get the screen out of the window, I never contacted them again.
Rating Category
Rating out of 5
responsiveness
2.0
Response from The Screen Man
Hi, we will need to come to your place to look at the screen that needs replacing. It is the same size as the ones that need to be rescreened? Your email response: Hello Betty, Yes the screen that needs replaced is the same size as the one that need repairing. I think all my windows are the same size.... I'm working from home this week, although I have some conference calls. I responded: HI, could you bring your screens to us? We are backed up in our scheduling for about 2-3 weeks and if you bring them to us you could save about $100 and get the screens fixed within a week. I think our closest location to you is Herndon, would that be an option you would consider? If yes, I'll give you the address and you could drop them off this week while you are working from home. You responded: If I can get the frame out of the window - yes Then I never heard back from you so we did try to help you out. Thanks, Betty
Patricia A.
06/2013
5.0
screen repair
+ -1 more
I picked up my screen at a local Sears store with which The Screen Man has a drop-off/pick-up arrangement. When I got it home I wasn't crazy about the job and could tell that Patrick had probably not done this particular repair himself (I'm very picky and having used these folks several times over the years, I know what great work they do). So, I called Patrick and he stopped by my home, picked-up the screen, re-screened it himself (with a higher-quality screen than my original!) and brought it back to me, at my home, the next week. If every tradesman, company, etc. was as reliable, friendly, honest and professional as these folks, we wouldn't need an Angie's List!
Description of Work: Replaced a damaged storm door screen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Response from The Screen Man
Thank you (Member name removed), we really appreciate your great feedback. Please feel free to call on us for all your future screening needs. Thanks, Betty
Courtney F.
08/2012
3.0
screen repair
+ -1 more
Initially contacted the company in early-mid July to schedule technician to come onsite to replace screen door. I was told that they would "probably" be able to come out the following week. I received a call a couple weeks later from Betty and was told they could come the next day. I told her I was traveling but still wanted the work done. I told her it was an outside patio wooden door with hinges and she quoted me $100 to replace the screen. I received an email from Betty a couple days later informing me that it wasn't the type of door that I told her and that the technician was unable to do the work because a) didn't have right tools b) cost would be higher than originally estimated (now $160). I replied asking when they would be able to send a technician again so I could determine next appropriate steps. Again, I got a response that said we "might" be able to come out on Friday or Monday. Now it's almost beginning of August.
Description of Work: Repair/replace screen in outside wooden door.
Rating Category
Rating out of 5
value
2.0
responsiveness
1.0
punctuality
3.0
$100
Response from The Screen Man
Member, as you can imagine we service hundreds of customers every week. It is difficult to pinpoint an exact date and everyone wants us to come when it is convenient for them. Having said that I spoke to someone at your home before we went to repair the door and was told the door had a typical insert and it could be removed. That is not a problem - we fix those type of doors all the time. When we arrived your door did not have an insert in fact it was a wooden door that would require all the trim to be removed, the entire door to be removed from the hinges and it also had aluminum screening material. We did not bring the tools to repair that type of door because we were told differently. We made an 80 mile trip for nothing, we did not get compensated for the time or mileage of our technicians. I sent an email explaining the issues on July 27th, one day after our visit. I did not hear from you until August 4th - see email string below: > > Sorry - just got this because it went into my junk mail. With that said, > in the event if I want to move forward when will be the next available > time for the technician to visit and do the repair? > > Thank you, > -Member "We might be able to schedule an appt at the end of this week or early next week. Thanks, Betty So the delays were not all on our part. I am disappointed that you thought it necessary to post something on Angie's list. I was planning to schedule your appointment this coming week since we are going to be in Arlington. While we are not perfect we have thousands of satisfied customers who use us exclusively for their screen repair work and one of the few companies who actually come to your home to do custom repairs. Sincerely, Betty
Joe B.
09/2011
1.0
screen repair
+ -1 more
Called to get estimate for re-screening my back porch. Left 3 voice mail messages; no responses. On a Thursday, tried one more time and finally made contact with a lady for The Screen Man. She said that at this time, she could not schedule a time for an appointment next week, but I should call back on Monday and she could handle my request. On Monday, I called and got no answer, but I left a voice mail - never received call back. Will not contact again. Disappointed since a local company and they handled the service that I was seeking.
Description of Work: None
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from The Screen Man
Member, we sincerely apologize for the problems you encountered. I am the one you spoke to and unfortunately I was hospitalized with a life threatening condition during that period and am still in the hospital typing this response from my hospital room. I perform all the scheduling and am the first line of communication with the customer. As a small business we don't always have the resources to provide backup when an emergency occurs. I hope you will reconsider using our service again in the future. My sincere apologies, Betty.
Robert S.
05/2011
5.0
screen repair, replacement windows
+ 0 more
The Screen Man was all good. We have used him 6 or 7 years ago and he did a good job then. We have had no problems with him. He is not cheap but he does a great job.
Description of Work: The Screen Man re-screened 4 screens and the door on our balcony.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
robert T.
03/2010
1.0
screen repair
+ -1 more
They told me they would be there on a Monday. They did not show and did not call. A week later I received a call from them at 7:20 in the morning, at home, asking if they could come by later that day! I said no, we will patronize services that come when they say they will (or at least call). Also, I believe they showed lack of consideration by calling our home at such an early time (woke 2 babies up). They had my work number.
Description of Work: I asked for an estimate to re-screen an outdoor porch.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
MADELEINE W.
03/2009
5.0
screen repair
+ -1 more
He was wonderful. I called him to replace or rebuild my screen. He knew exactly what kind of window I had and only charged me 15.00. He rescreened it and replaced the springs. I would highhly recommend him.
Description of Work: He repaired my window screen.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Screen repair,
Windows,
Handyman Services
FAQ
The Screen Man is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: Closed
The Screen Man accepts the following forms of payment: Check
Yes, The Screen Man offers free project estimates.
No, The Screen Man does not offer eco-friendly accreditations.
No, The Screen Man does not offer a senior discount.
No, The Screen Man does not offer emergency services.
Yes, The Screen Man offers warranties.
The Screen Man offers the following services: Window & door rescreening & repair, construction of new window screens, replacement of center cross braces & hardware, porch rescreening, replacement of portions of screen frame, replacement of rollers on screen doors & window screen corners, replacement of lifts, pin plungers & security latches, custom cut sliding patio screen doors. Visit our website at www.thescreenman.com for more information.