Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

PTC Plus

Computer Repair, Office Equipment Repair

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Printers, Projectors

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.09 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-9 of 9 reviews

Ralston C.
08/2018
5.0
office equipment repair, computer repair
  + 0 more
My home office all-in-one printer wouldn't print well, and none of the "self-help" recommendations from the manufacturer worked. I found PTC Plus on the manufacturer's website and gave a call. It's a one-man shop located way out in the 'burbs (from the perspective of this city dweller!), but WELL worth the trip. The location is easy to find in a small office park type setting. The office is well-maintained and simple -- nothing fancy, but just right for the work. The proprietor was clear about price (which was reasonable), what he would do (and what he would not do without checking with me first), and how the repair process would unfold. He finished his work a day early, and my printer is working well again. He provided polite, friendly, professional customer service, getting the job done with a minimum of fuss, and staying in touch throughout. Until now my printer has been very reliable, so I hope I won't need his help again for quite some while. I'm writing this review in the hope that others will find him and help keep this gentleman in business!
Description of Work: home office printer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Cathy C.
04/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Replaced printer ink pads. 24 hour turnaround.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathryn M.
02/2016
5.0
computer repair
  + -1 more
Contacted PTC Plus because my online search showed they were an Epson certified servicer. I have a small, home all-in-one printer. It's a one-man shop, and Hasan is extremely polite and efficient. We discussed both drop-off and pick-up times over the phone, and he was there exactly as promised both times. He explained what he expected needed to happen and went through a brief diagnostic with me. He gave me a turnaround estimate assuming that his planned treatment would work, and he was able to meet it on the nose. I am thrilled to get a few more years (I hope!) of life out of this printer.
Description of Work: Thorough cleaning (and maybe other magic too) of printer's inner workings to get the colors working properly again. Colors had gotten progressively more distorted and by the point I took it for service I couldn't print anything at all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

JO P.
04/2015
5.0
computer repair
  + -1 more
I called PTC and described the problem and I was told my printer could likely be fixed in just a day or two, as Hasan (sp?) recognized the problem. He was also very clear that I should call first to be sure that he would be at the shop for both the drop-off and the pick-up, which I appreciated. (Apparently he is in and out a bit.) I was very pleased that he was able to fix the printer within 24 hours, and he even took the time to tell me a bit more about how to clean it. I definitely recommend him.
Description of Work: Checked the carriage.encoder on my Epson Artisan color printer and re-installed the encoder strip.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Peter J.
10/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Fixed and serviced a HP Laser jet printer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Richard A.
03/2014
5.0
computer repair
  + -1 more
PTC Plus is one of the few places that still repairs printers. I called them because my Canon printer (over 5 years old) was printing fine in black, but was messing up the colors. I asked if he could repair that. He said yes, but then said that 90% of the time, that's caused by a bad print head. He asked the model of my printer, then told me I could get the part cheapest from Canon, and gave me the part number and Canon's phone number! While the part was in transit, I watched a YouTube video on how to remove and replace the print head. It's easy. I got the part today, put in the new print head, and my printer works great! I didn't get your name, sir, but THANK YOU. If my printer needs service in the future, I know who I'll call.
Description of Work: Did not take any money for himself, but graciously gave me all the information I needed to do the job myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

EDWARD C.
02/2014
5.0
computer repair
  + -1 more
.While it took me three tries before I found the shop open PTC Plus provided excellent service. They could not duplicate the problem I had but took all steps necessary to thoroughly check out the printer. The owner also offered to pick up the printer if the problem returned after I got it home. He also offered to obtain an exchange from Canon if it was still acting up. Printer is still un der warranty until Feb 26, 2014
Description of Work: PTC Plus examined my non responding Canon printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Audra C.
08/2011
5.0
computer repair
  + -1 more
They recommended me to buy a new fax machine because mine is no longer made. They are really great. They are honest an excellent. You deal with the owner of the firm which is a good thing.
Description of Work: I hired them for a fax repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Audra C.
08/2010
5.0
computer repair
  + -1 more
Mr. Godani did an incredible job fixing both machines. He worked quickly and did a fantastic job at great value. I had more issues with my printer and he fixed these and replaced parts with no additional charge. It works absolutely beautifully now.
Description of Work: They fixed my HP Laser Jet 1100 printer and they fixed my Brother Intellfax2600

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111.75

    Contact information

    459 Herndon Pkwy Ste 6 B, Herndon, VA 20170

    www.ptcplus.net

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Office Equipment Repair

    FAQ

    PTC Plus is currently rated 5 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    PTC Plus accepts the following forms of payment: Check,MasterCard,Visa
    No, PTC Plus does not offer free project estimates.
    No, PTC Plus does not offer eco-friendly accreditations.
    No, PTC Plus does not offer a senior discount.
    Yes, PTC Plus offers emergency services.
    Yes, PTC Plus offers warranties.
    PTC Plus offers the following services: Printers, Projectors

    Contact information

    459 Herndon Pkwy Ste 6 B, Herndon, VA 20170

    www.ptcplus.net

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM