Maid Bright

They broke a piece of art I had got in a small town of South Africa, and management knew about it and did not inform me of it until i asked them.They disposed of it with out letting me know. It is an irreplaceable an item. I asked them "Did anybody report on the condition of the item", I asked if it could have been repaired, then they sent a picture of the item shattered.

My wife and I recently bought a newly renovated town home and were in need of a deep cleaning before moving in. We didn't know any cleaning companies, but decided to hire Maid Bright after their reviews and responsiveness on Angie's List. The whole process was simple and easy. Communication through email was a definite plus, and the people are very friendly. The attention to detail was impressive and I was very satisfied with the quality of work. Having Maid Bright come out for the cleaning made our move easier and we have engaged in their cleaning services on a bi-weekly basis.

went very well, very professional, would use them again

Good job for the money - will keep them for a while. It's so hard to find a good cleaning company that lasts, so I hope they are it. We've been using them since September and so far so good.....

They give you a 2-hour window of starting time for the service, which is reasonable but one time they did not arrive within the window of time and I had to call to find out what time to expect. They came soon after but I thought they should have been proactive and called me.

It was a positive experience they were very professional. They worked quietly and efficiently and I am very satisfied with the end results.

I have been using their services for about 6 months. Two crew members come each time and they bring their own cleaning supplies. The work has turned out okay.

We have used them twice, for move in cleaning and then the initial cleaning service before start the biweekly services. it was easy to schedule the cleaning service. they came on time and clean really well the whole house. specially the floor looks very clean.

I have been using their services for three months and they are wonderful! I chose them based on their quality and cost. The same crew comes each time and they bring all of their own cleaning products. They all have been great.

We hired them after seeing their good ratings on Angie’s List and their coupon. They spend about an hour and a half each time they come and they bring their own products. We have had them over three times so far and the work has been good.

They only clean two out of the three levels of our home, but they charge us for a full house. They complete about 2,000 square feet in about three and a half hours. The women who come are wonderful and they even do then beds. They bring all of their cleaning supplies that are Eco-friendly. However, if you supply additional chemicals, such as bleach, they will use it at your request. We have had excellent service from them.

UPDATE as of May 2014: At first (and as reflected in my review below), we thought Maid Bright was doing a good enough job that it wasn't worth trying another company. Unfortunately, the quality of their work has deteriorated significantly since my last review and we have cancelled our recurring service. First of all, our crew repeatedly arrived outside of the scheduled time. On one occasion, the crew arrived one full hour early while we were still out doing errands and called to say that we needed to come home to let them in. Second and more importantly, the quality of the cleaning service became unacceptably poor. We repeatedly noticed that our baseboards, light fixtures, picture frames, couches, etc. were not being cleaned at all. If this happened once, it would be okay -- but we had the same crew in our house every time and had already reminded them on multiple occasions to clean the baseboards. The crew also does not move any items or furniture to clean under them. During our last cleaning, the crew stayed for only one hour and left without telling us that they were done, so we did not even have a chance to say that the baseboards were covered with dust. Maid Bright would probably send the crew back if we called their main office to complain, but for $140 per cleaning, we shouldn't have to do that every single time. Also be aware that Maid Bright's rating on this website could be misleading -- after I gave Maid Bright a "B" rating in my last review, Maid Bright offered me a free cleaning in return for changing my rating to an "A." I don't think the quality of their service is accurately reflected in their ratings on this website. If you are in the market for a cleaning crew, I would suggest looking elsewhere. ORIGINAL as of January 2014: Maid Bright has been performing a monthly cleaning of my two-bedroom, two-and-a-half bathroom townhouse in Alexandria for the past six months. Before my first cleaning, a representative came to the house for a walkthrough and explained all of the services that the cleaning crew would perform. He was very helpful, detail-oriented, and informative. We began the service shortly afterwards. The crew always does a very nice job on the house. They are generally careful with our original wood floors and go a step further than many cleaners do (such as vacuuming the couch cushions). Sometimes our crew does miss something that we would expect them to clean (e.g. the baseboards), but they have always responded well to requests and reminders. We have only had one real issue with Maid Bright -- on one occasion, the crew slid a chair on our wood floor without checking to see if it had felt pads on the legs, and they left a sizable scratch in our floor. I called the main office and they sent someone back with a wood cleaning and staining product that covered the scratch fairly well, but not perfectly. This was fairly disappointing but I appreciated Maid Bright's effort to rectify the issue. They took total responsibility and have worked hard to remedy the situation, going so far as to offer to reimburse the cost of repair. The customer service is extremely good, and is definitely the reason that we do not try out another cleaning company. As mentioned above, I was very impressed with their immediate response to the scratch in my floor. I have always had a great experience when calling their office to re-schedule a cleaning or handle payments. The office will call the day before each cleaning and give a two-hour range for when the crew will arrive, and they are always on-time or early. Last time, we were scheduled for 12pm to 2pm, and the crew arrived around 10:45am (which could be a problem for some people, but not for us). Overall, I would recommend Maid Bright (CAVEAT -- SEE UPDATE ABOVE).

We worked with this cleaning service for over a year. The quality of their service was just ok. It was the standard experience where they started off doing a fairly thorough job, but over time their efforts degraded to where sink drains were left grimy, floors were hardly mopped, etc. We are extremely busy people, like most people to have a cleaning service. We did not have time for the hassle of calling them each time they missed something. We just accepted this as better-than-nothing but not great service. They did arrive on time bi-weekly, so I will give them that. Ultimately, the reason we officially decided to end our service was that they do not follow their own policy with respect to broken items. We were told when we first signed up that we would receive a call should anything be broken or damaged during a cleaning. However, the first two times something was damaged, they put the broken item back discreetly -- perhaps hoping we wouldn't notice? The first two items were small though, and not worth the hassle of calling them and complaining. The third time this happened however was a whopper -- I came home to find our glass top mosaic side table shattered in the garage. No call, no note. I called them immediately, and was told the cleaning crew said it was already like that. This was absurd since I use the table nightly, and it was unbroken and in its normal place when I left in the morning. I was told a manager would call back, but I did not receive a call until the next day. When the manager, Yousef, did call back -- he said his cleaning person did not break the table, though admitted that she moved it to the garage and took pictures of it (hmmm....I wonder why?). Given the tabletop was shattered, pieces were missing, and it had been transported out of the living room, the denial of involvement was bizarre. Yousef insisted he come see the table -- I thought surely once he saw the table he would realize that SOMETHING happened during the cleaning. When he arrived, he acknowledged that the table was broken and offered me $40 credit. I was satisfied and accepted the offer. At that point, he should have just apologized, shaken my hand, and left. However, instead he continued to insist that his cleaning person did not break the table. He asked me to touch the broken pieces saying it was 'worn out' (made no sense), and then suggested that my daughter did it, who was at daycare when it was broken. Overall, the encounter was very odd and a major customer service fail. Eventually my husband came out to see what was up, and politely ended the conversation. It was only then that Yousef offered to cover the full cost of replacement. But it wasn't about money for us at that point. We need to feel that any service coming into our home while we are away is run by reasonably honest people and by a company that takes responsibility for mishaps. That was not our experience with this company unfortunately.

Very professional and thorough job. Generally attentive to instructions and leaving things more or less as they found them.

The gentleman arrived promptly and called while on the way to let us know he would be here soon. He explained a few details about their service and then we began to tour my house to discuss what I expected. That was when the experience became a disappointment. I have quite a few glass knickknacks, and mentioned that fact. He informed me that they don't dust glass. They just don't. My dining room light has a glass shade. They would not dust that. Already I was realizing that they have a different idea of what cleaning service means than I do. When we got to my home office, he informed me that they do not clean offices unless we move everything. Apparently all papers need to be removed so that they don't lose them or something. They will not move any large furniture. I know it SOUNDS picky for me to complain about that, but my sofas slide easily on my wood floors, and this needs to be done so that an adequate job can be done of cleaning under them. I have never had a cleaning service refuse to do any of these things before. He looked at my piano, and clearly was not happy at the prospect of having his service clean it. I explained that I just need it dusted with a dry cloth, and he allowed as how they could do that. They would also dust picture frames. I guess that meant they weren't going to dust the FRONTS as they are covered with glass. This concludes our tour of the main floor. Upstairs are 4 bedrooms and 3 bathrooms. We began in the master bath in which, like all my bathrooms, the tile goes to the ceiling. He was pretty sure that they would only clean the tile up to the height of 6 feet. But they would clean the entire mirror, which goes up to about 7 feet. I'm not understanding anything at this point. In the bedroom, he asked what my shades were made of. It seems they vacuum floors, and they bring a canister vacuum cleaner, but they will not vacuum or dust honeycomb fabric shades. But they would change the bed linens. I can make beds. I don't want to clean my house. Apparently neither do they. They don't dust glass including glass chandeliers or lampshades. They don't clean under the sofas. They don't clean offices (but they do include them in the rooms to be cleaned, I guess because they will vacuum the carpet). They don't clean the front of pictures, just the frames. They don't clean ALL of the tile in the bathrooms. They don't vacuum the shades in my bedrooms (actually 2 bedrooms and 2 offices) or my master bathroom. I don't have a family room and I don't have my basement cleaned. But for what they will do in my living room, dining room, kitchen, 3 bathrooms, one half bath, 2 bedrooms and w offices, they will charge me $149.00. And then I will have to dust my own chandeliers, glass shades, and knickknacks; move my sofas and clean under them; vacuum all my window shades; clean the top 2 feet of the tile in each of my bathrooms, and dust my husband's office and mine. There is just too much that Maid Bright doesn't do to give me the clean house I am looking for.

It was nothing I couldn't do myself...and better. I contracted for 2 hrs. for $120. There work was unexceptional. Not that it was bad, but it was normal i that you could still see areas not dusted, wood floors with average wash and clean. Maybe I expected more, but that's based on me doing a great job.

Here's what they did well: They were extremely punctual and responsive - initially. The owner, Yuseff called me less than one hour after submitting a request for a quote. He answered all of my questions and was extremely thorough in explaining their services. The consultation went well with rep Shadhi. He did calculate a lot of the costs in his head, but was kind enough to dislodge an undergarment from the previous owner from the laundry chute for me. The team that arrived to clean were punctual and were pleasant The team fixed my toilet that was not draining properly. Here's what I didn't like: The team wrapped up an estimated 3-hr cleaning in only two. While normally, that wouldn't have been a bad thing...I noticed several inconsistencies in quality and missed spots where I saw dust, spider webs and spiders. The team did not walk me through the house to point out what they'd done. The customer service rep, Shadhi, that came by for the consultation showed me a brochure with a checklist of all of the things that would be covered. The team never referred to this nor did they seem surprised that I was pointing out areas that they had clearly neglected. While they came back and did another once-over for the areas that were missed (windows filled with cobwebs and underneath cabinets with cobwebs, and a less-than-clean toilet bowl) I didn't get any explanation for why they would have announced that they were done, and walked out...without really providing the attention to detail as a new homeowner that I needed. Remember that nasty piece of clothing Shadhi removed from the laundry chute? It was left right where he'd dislodged it the previous day even though when the cleaning crew and I specifically asked them to remove it as trash. When they were asked to come back and clean up the spider webs, they picked that up on the way out. After they left, I called the customer service line to complain to the manager about the lack of attention to detail. I was told that the Service Manager, Yuseff, would call me back in two hours. That was 11am on Saturday morning. It is now 5 mins to midnight on Saturday night and I have yet to receive a phone call to discuss reimbursements or credits to my account. I did another walk through and found more spider webs - and spiders - that I had to remove myself. Not a big deal, but after paying $200, I don't expect to have to kill 5 spiders. I do not plan to use this service again. They mentioned a 30% discount for writing a review after my first service date. I wonder if they will rethink this after they read my review? I would be willing to give them another chance once this issue has been acknowledged and resolved to satisfaction.

I had e-mailed the manager saying I was having my family over for Christmas dinner, so this was a additional cleaning. The last time they were here, I had adopted a cat and she had only been with me for a couple of weeks, so I locked her up in the spare bedroom and left a note on the door saying the cat was in there, and to leave the door closed. Today, I figured I can't locked the cat up every time they come over, so I just left them a note to make sure they don't leave the front or back doors open for too long. When I came home, the house looked terrific, it smelled great and the cat was sleeping on the bed! Additionally, I don't worry about theft or breakages - these people are awesome. By the way - I love the concept of Angie's list where the reviewer needs to put their name down. I have seen some companies trashed on yelp and you have to wonder if the review is accurate. No need to worry about that here.

They are punctual and I am called if there's any delay. They do pretty much what is on their checklist. Occasionally I have had to remind them to do certain things and they are always very responsive. Talking with them is difficult because I only speak English.

We have been using Maid Bright for almost the last year and they have been professional, punctual and do a great job at cleaning our condo.

They arrived when they said they would. All of the expected cleaning was completed within the timeframe they estimated. They accommodated my kids' naps and started their cleaning in the bedrooms rather than following their usual routine. There were a few little areas that I hoped would be cleaned that weren't, but mostly those were things I didn't really expect, like the top of the fridge and ceiling light fixtures. That little bit of above and beyond would have been A+ in my opinion, but their service is still a solid A.

The cleaners are professional and courteous. I especially appreciate how responsive and flexible they are with my detailed and last minute request. They used products I left for cleaners special for my home. They also cleaned my apartment and building common areas during the same service call. Thanks MaidBright.

The house needed final cleaning, especially because our usual cleaning person had to quit several weeks before. Our furniture etc had already been loaded on the moving truck. The house was pretty large, about 5000 sq ft, so I thought the cost of the final clean-up was reasonable. I was especially impressed with the agent (a cousin of the owner) who came for the walk-through and estimate. He came soon after I called, and was very professional and straightforward. On the day of the cleaning the women who came did a great job. If I had continued to live in the DC area, I would have this organization do my regular cleaning.

No work performed yet - appointment for estimate.

There were several issues with management. Once they messed up our appointment time allegedly due to a cleaning that ran over. They therefore tried to send a different crew who had no key thus requiring me to be home. They had to be pushed to figure out a way to meet the appointment time because I could not be home. Once we asked them to clean refrigerator (for extra charge). They forgot the first month. They agreed to do it the following month, but forgot. They did send a crew the same day the second time they forgot. When we needed our key returned because we were ending or service due to a layoff, they promised to return the key the next day via certified mail. It took them 6 weeks and a reminder. They offer discounts for good reviews on Angie's List which is probably the most telling thing of all.