Hughes Pest Control

The one thing they didn't do was put the termite bait-traps in the yard outside the house. I think that should be part of "Complete Exterior Termite Treatment", so I don't consider their treatment to be "complete".

I bought an annual service contract with this family-owned company through Angie's List. My first experience was excellent. Technician arrived on time and was very friendly, professional and helpful. I'm looking forward to a good relationship. No more big national companies!

Contractor was responsive and called to update me on my appointment status. Performed task under tight schedule.

We've been using them for 14 years. They have been very good. They come every quarter and spray for bugs. We use him since we moved into the house and he was recommended by our realtor. When we purchased the house it was so much infested with bugs. They came in before we moved in and they treated the whole basement for bugs. They did a massive treatment before we moved in. They did an excellent job. They have done a whole lot of things for us.

It was fine. The only negative was that they came out in winter and it was cold and rainy. He suggested that we spray. But they were good. We use him for quarterly service.

I placed an emergency call since we had a snake in front of the house. He came right along. He grabbed it and put it in a case and said since we are not supposed to kill it so he would let it in somewhere in the woods. It was a huge black rat snake and he managed to do it.

I have been using them for fifteen years. It has been very good. They are really good and responsive. They came to solve the problem. My interactions with them have been fine. The work they do have always been satisfactory. There are no problems.

I would highly recommend them. I've been using them for a number of years and I really like them. They were really good.

It was great. We did not really have any problem with them. They were fine, polite and did what we asked them to do. If we have questions, they gave good advice. Their work was fine and we have no more problems. They did a good job.

It was fine, we continue to use them. We like them, they show up when they say they will, are not there that long and we have not had any problems.

They are quite good. Their prices are competitive although I don't think they are the cheapest you can find. They are very responsive. They are always there when they say they will be. I think we even have a contract with them for another year. They also did a very good job on the termite treatment. I have been very happy with them. They come back quarterly to check for termites so they do a number of different things.

They are quite good. Their price is competitive though they are not the cheapest. They will be here when they say they would be. We have a contract with them for another year. I am very happy with them.

I scheduled them to originally come to the house before I moved in, and they never showed up. I called several times the day of the appointment and never received a call back. Later I learned the person who was supposed to do the job had something else come up--a vacation or family illness. Either way, the company failed to communicate and I lost a half day of work. They continued with the quarterly sprays throughout the year as the Angie's List deal outlined, and I haven't used them since late 2013. In September 2014 I received a bill from them charging me $85 for a "treatment", but failed to tell me they were coming or that they actually did the work. Gratefully, the person on the phone zeroed out the charges so I don't owe anything, but I can't help wonder how often this company tries to pull stuff like that.

The service was very professional and well done.

They were upfront about everything. I enjoyed working with them. I think it was expensive.

Everything went well and I'm planning on contacting them again.

It was ok. They did the bare minimum.

This was a pretty simple job. I really don't have any details to add.

I responded to an Angie's List special rate of $440 for this company to treat termites in the soil at my house. My house was being sold, and the inspector found evidence of termite infestation. The conclusion of the sale depended a great deal on completion of this service. I called Hughe's office at 9:00 am on 8/20/13. The phone had been switched to FAX. I called again at 9:30 the next day. Got a message "Can't come to the phone." I left my cell phone number. Called again at 2:00 pm Aug. 22. Had to leave another message. On the 23rd finally got through by phone & was promised the treatment would be made on Monday. The treatment was completed on August 26. The exterminater was OK, but only left an invoice. After a week I was told unless I provided the exterminator's warranty, my buyer would not get a home loan. I called Hughe's office again, and they sent the warranty. While the cost of this service was well below average, the unprofessional delays could have cost me the closing on the sale of my home.

I got absolutely no response from Hughes Pest Control after I purchased the Big Deal. I never got a phone call. I never got an email. I never got anything. I ended up getting a refund from Angie's List. I'm happy that Angie's List took care of me and got me a refund. I gave them a couple of phone calls. I left messages. I asked them to call me. They did nothing.

It turns out we didn't have mice. We had an entire colony of bats living in our attic, probably there since we moved into our house in December. I am not sure how they could have gotten it so wrong, when I looked up there myself, about a week after the last tech had been there, there was a huge pile of guano right next to the attic access door. Hughes had been treating for mice for 3-4 months and when we asked them to diagnose again since we were hearing really loud noises in the attic, the tech came in and in a very condescending manner told me that he had mentioned before that getting rid of mice would take a long time, and he looked up in the attic and said "yup it's mice" and threw more bait in the attic. About a week later we had an electrician in, and he needed to get into the attic to do some work. That is when we found out that it was not mice, but bats. Not one or two bats, but more likely 200 bats. We have had multiple contractors in to do the bat removal, and clean up; not a single one could believe that anyone would not be able tell the difference between bats and mice. I would normally not make a post like this, except when I requested to talk with the owner of the company I was told he would call me back. It has been over a month and no response. I would never recommend using this company to anyone.

I did not spend more than the purchase of the big deal for Hughes Pest Control. They were okay. They did what I paid them to do. The guy showed up when he was supposed to show up. That's always a big deal. I think it's a very reasonable price.

I scheduled the appointment in early June. When I knew I was not going to be in the house at the time of the appointment I attempted to call Hughes to coordinate. They never answered the phone, I called about 8 times in 3 days as this service was required as part of our move out inspection. They did arrive at the previously coordinated time, but did not go in because no one was there. I had to get another service...

Very professional. In and out. Treated all the surfaces and entryways.

The service went well. We still saw a few bugs after they left. They honored their agreement and came back to spray again for free. The guy was nice and we will use them again.