Herndon Tech

I had a disk crash on my PC. They confirmed that the data was not salvageable from the disk (unlessgoing to a different firm at a much higher price who *might* be able to save some data). They were able to restore the data from my backup drive, and replace the failed disk with a solid-state drive. Throughout, they were responsive, quick to help, informative, and had me back up quickly.

They were very nice. My computer acts ups and I asked them about getting a new one. They can build a computer for you but they price was too high and I didn't build it. One thing I look for is friendliness and they were very nice. Especially, the tech guy. I got into a conversation with him and it was very interesting. If I needed to get a computer repair I would call them. He was on vacation and he made it a point to get back with me quickly.

They are great. They returned my call on Saturday afternoon and helped me fix an issue. They are always responsive and friendly and really go above what we call them for.

Herndon Tech came to the house, picked up the laptop, and fixed it for me.

Picked up on Thursday and returned by Sunday. They were willing to come the day that I called. Great Service!

excellent. would highly recommend them.

Both times the tech was friendly and supportive and was able to address my problem in a timely manner. I felt the price was very reasonable for the service I received.

Herndon Tech assigned the same technician who had worked on my computer several years before, which is great, attentive customer service. He did the work quickly and took care of a few extras within the allotted hour.

Prompt, thorough, and very reasonable price. Picked up and dropped off. Great service!

I got a quote from the Apple store for $720 and these guys did it for $500. They were quick, thorough and friendly. I would highly recommend them.

Not well. I used this company in the past and recommended to everyone I knew. This time, I called in the a.m. to make sure they could check out my computer that day because I was leaving on a business trip the next a.m. They said to bring it right in, which I did. I didn't get a call until about 4:30 that afternoon from their technician saying it was taken apart and would not be ready, also informed me it was overheating and needed to be repaired. I needed it that night, so he pieced it together, charged me for the tune-up and told me to bring it back to finish up when I returned. I did. He charged me $99 again because it was a separate service call for the tune-up which I didn't think was fair. He also did not fix the over-heating problem because he said I declined it, which was not true. He was also extremely unfriendly, not good brand stewardship. Especially for a company named Friendly. Owner of the company was gracious and did agree to have me come back in and have it taken care of, but I honestly don't trust that technician with my laptop. I was charged twice for one tune-up and the other issue was not considered because the technician was just so awkward. I hope they can clean that up because I used to love this little mom and pop shop.

It wasn't very nice. They never called me. I tried to call them. I would not use them again in the future.

Reduced price offered as part of a promotion. Results were very acceptable..technician knowledgeable and congenial.

Same day service was greatly appreciated!He was professional in every way, and I certainly would do business with Friendly Computer in the future.

He was not only professional and supportive, but very patient. Having very little knowledge or experience with web site development/data input, I was definitely in need of clear, basic, step-by-step instruction--and Igor Was responsive, patient and very helpful in this regard.|The company was new when I contacted them and retained their services. I found out about them from a feature article in a local newspaper, on this new family owned computer businesses in the area, and decided to try them out. I will call them again in the future, for additional programming services, and recommend them without hesitation, to anyone in need of business website development or other programming services, or personal computer support services.

Removed virus on computer. We have used Friendly Computer on two previous occasions. We have been very satisfied with their service every time.

Fixed a virus in our computer two times. Fairly pricey and inconsistent. Said they would charge one price but then charged a different price. They did lower the price after we mentioned the inconsistency.

Always happy with the service and support.

Do not remember because my husband took care of the issue. And if he didn't complain, he was happy with their service.

As I recall, they solved the problem but I don't remember what prompted me to call them other than limited past experience. Hourly price one hundred dollars seems hlgh but probably typical for on site computer service. I no longer have the paper work associated with Friendly Computer as I work much more with a computer company for software and hardware issues.

Easy to schedule appointment, on time, fixed problem quickly

I was having trouble with a mini computer and they were able to quickly diagnose and fix the problem. Just like their name, they were friendly. Since they are a community, local based business, I feel better about going to them over a big impersonal chain.

Can't say enough good things about Friendly Computer. They are great.

We have used Friendly Computer at least three times. They successfully removed viruses from our computer. The repairs were done in 2-3 days and the price was very reasonable. We have recommended them to others and will use them If needed in the future.

This is a good group of people. Very personable.