Euro Stone Craft

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Very well

On time and within budget.

It's unbelievable the amount of slabs they have on-site for us to choose from! All the work (cutting, polishing, etc) is done in house with a very modern machine – the same type that makes aircraft parts – so it is very accurate. The sales person we worked with was very helpful, friendly and was able to answer our questions. We also got a discount per square foot, a discount for the edge (about the ¼ of the price Lowe’s or Home Depot charges) and a free large sink. The person who came out to measure used modern equipment so I knew the measurements were going to be perfect (which they were). I went back to the location to look at the slab and see exactly where they were going to put the seam. The president of the company stopped what he was working on and grabbed a roll of tape and marked on the slab what part of the counter would be where (with my input of course) and it showed up cut in the exact locations we marked! The granite was installed the day I wanted it to be (easy to work with regarding the schedule). The installers were about 30 minutes later than the appointment time, but I was called ahead of time so I knew to expect them a bit later. The reason for the delay was due to the stone I picked and an issue with taking more time to make sure the edges were perfect. I’d gladly take showing up 30 minutes later rather than the edges not being perfect! The installers did a great job and answered all my questions. Their plumber wasn’t able to hook up the faucet and cooktop the same day due to the lateness of the day, but he came out first thing the next morning and after about 3 hours he had everything hooked up and running perfectly. I worked with about 6 different people throughout this process and they were all extremely professional and helpful. We are going to use them for our next project – master bathroom countertops. I’ve already checked their prices against Lowe’s and they are about half as much!!

The installers arrived on time and started right to work. It took two hours, during which I was working from home in the next room. The main installer came and told me they were done and I went in to look at it. I was disappointed in the attitude of the installer - he never asked if I was satisfied - just said "finished!" It wasn't - there was a huge gap between the granite backsplash and the tile above it, and he was going to leave it and told me I could put in grout or fill it with white or brown caulk (this for a gap between sand beige tile and dark green granite). I called Randy and told him I was not happy, and he apparently advised the installer to shim it up. He did, and then told me it was "finished" again. I told him I expected it to be truly finished, and leaving a raw gap between tile and granite was not my idea of finished, since I was not prepared to put in grout or caulk it myself - it was my understanding that the job would be turnkey. I had to ask him if he had clear caulk, which he did, and then finished it. He was obviously very unhappy that I expected him to do a good job. I was also unhappy to receive a call from the office later that day that the plumber was unable to come and reinstall the faucet and disposal the same day (as promised). When I asked whether they could get someone else, I was told that they use only one. When he did come, he did a nice job and cleaned up after himself, which was appreciated.

After searching for some time to find a company to replace our countertop we settled on Euro Stone Craft. We were impressed with their showroom and adjoining shop and with Shawn Daghigh who helped us through the process of choosing what was right for us. After a state-of-the-art measurment their estimate came in significantly lower than two other estimates that we received. The downgrade on punctuality concerned them not getting back to us after our initial contact (however, gave us free edge upgrade for that miscue), and not informing us that they were coming to install the countertop (fortunately we were home). Duke and his crew did an excellent job installing the countertop. A misunderstanding concerning the backsplash was quickly handled to our satisfaction.

They were great communicators and were very reliable. Their price was reasonable and competitive with everyone else's. They did a quality job, and they came back and fixed any issues we had.