I received the shades more than a month after I ordered them. I never received the top covers for the blinds, as promised. I am very disappointed since I am a return customer and I had recommended DC Shades to a number of friends. I feel the owner repeatedly lied to me. I will never use this company again.
Description of Work: Very disappointing experience, especially given I have used DC Shades before I liked them. I never received the product I was promised, the company is not returning my calls, so I assume that they have no intention of deliver the promised items. I had contacted DC Shades for new shades in our guest bedroom. I also wanted top covers for 3 sets of wood blinds that DC Shade had installed in the past on a staircase. The price of the shades were higher than other quote, but I was told I could have the top covers for free, since they should have been installed the first time. So I went with DC Shades because I would get the top covers as well. I ordered the shades on May 5. By June 6, I had not heard back, so I called. I was told that they just got the shades in the day before (ONE FULL MONTH after I ordered them). The day before the owner was coming out to install the shades, I called to check to make sure that they top covers were there as well. He assured me he would check to make sure. He showed up with only one box, and the top covers were not there. I was then told that the top covered had arrived in another box, that he had forgotten. He promised to bring out the top covers two days later, and if he couldn't find them, he would call. I stupidly believed him, and paid the bill. Well, that is the last I have ever heard from him. I have called to times about the top covers and left messages. My phone calls have not been returned.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$551.2
Matthew B.
10/2011
3.0
window treatments
+ -1 more
The representatie was on time and did all the measuring. But then they never gave me an estimate. I never heard from them again. Since I had the same expereince with another outfit, I didn't bother to follow up either and moved on to another store.
Description of Work: I had them come out and measure to provide me with an estimate on getting new blinds for four windows in my apartment.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
5.0
Helene J.
10/2009
5.0
window treatments
+ -1 more
A friend of my mine highly recommended District Shades Shop, and I had a great experience. I liked the high level of customer service, along with the very competitive prices. I liked the owner's honesty. He first showed me the cheaper blinds, and then showed me the more expensive ones. He recommended the cheaper products, and did not in any way try to push me into buying more expensive than necessary items. I was undecided about getting blinds for one set of windows, and he told wait to decide later. You rarely see this level of customer service and honesty today.
Description of Work: We needed new blinds and shades for the whole house. I wanted wood blinds in downstairs rooms and wanted to find a good match with the existing wood word. Upstairs I was looking for shades for the bedroom windows that would make the rooms dark. I scheduled a time for the owner of District Shade Shop to come to our home with samples. He arrived on time. He was very organized, had a nice selection, competitive prices, and offered good advice. We decided on the blinds and shades, he calculated the total costs (no hidden fees) which included everything: measurements, installation, and taxes. I found their prices quite competitive with large retailers. The shades and blinds were ready about one week later, and District Shade Shop installed them for me. The person who installed them was very nice, and did a great job. The shades and blinds were perfectly aligned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
David P.
11/2008
3.0
window treatments
+ -1 more
Not so well.
Description of Work: They made shades for us out of fabric we provided, but delivered the shades with different hardware than we agreed on. Only after much back-and-forth, and with us doing research to find a supplier who could provide the hardware they promised, did they re-do the work as it was supposed to done the first time.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$900
ELIZABETH C.
09/2008
5.0
blind cleaning
+ -1 more
They were excellent. They were two really big shades.
Description of Work: They cleaned my mini blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Elizabeth D.
06/2008
5.0
window treatments
+ -1 more
I only had a minor repair to a roller blind, which District Shade Shop fixed by replacing the roller. Don was courteous and professional and fixed it perfectly; even though it was only a minor job, he never made me feel like it was unimportant. That's the kind of attitude that makes customers come back when they need more expensive items!
Description of Work: Replaced broken roller in roller window shade.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
FLEUR C.
03/2007
5.0
window treatments
+ -1 more
Fantastic company. I walked in, told them what I wanted, they showed me what they had. The next morning they came to measure the windows. One week later they called, said the blinds had arrived, they came the next day and installed them in two hours flat. From the beginning they were helpful and professional, they made me aware of everything the quote covered and were very fast. Perfect clean up too.
Description of Work: Installation of wood blinds on 11 windows in my house, some in rooms with 12 ft ceilings.
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Service Categories
Window Treatments,
Blind Cleaning
FAQ
DISTRICT SHADE SHOP INC is currently rated 4 overall out of 5.
DISTRICT SHADE SHOP INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, DISTRICT SHADE SHOP INC offers free project estimates.
No, DISTRICT SHADE SHOP INC does not offer eco-friendly accreditations.
No, DISTRICT SHADE SHOP INC does not offer a senior discount.
No, DISTRICT SHADE SHOP INC does not offer emergency services.
Yes, DISTRICT SHADE SHOP INC offers warranties.
DISTRICT SHADE SHOP INC offers the following services: WBLINDS. COLOR INDOW TREATMENTS- CLEAN AND . MEASURING. SOLAR SCREEN. SUN SCREEN AND MOTORIZED SHADINGS. TOP DOWN - BOTTOM UP SHADES.