Regency Moving and Storage LLC

I wish I had seen more reviews before I hired this company. I feel taken advantage of and extorted. First, their movers showed up late, bringing an extra mover that I had not been quoted. This was the first cost increase from our quote. Second, the movers informed me that they were expecting tips. The way this was said to me made me feel like if I did not pay them enough, my belongings would not be handled properly. They waited until after they were tipped to load most of my items into their van. Now, I just found out that the rest of my move is going to cost about $1700 more than I was quoted. How can this be, when I got rid of two trucks full of heavy items that had been included in the original quote? I feel like I was lured in with a decent quote and then scammed. Avoid this company at all costs.

Please take time to read the single star reviews listed on many sites regarding this horrible business. The experiences described were almost exactly played out with our recent move. I only wish I had read the reviews before we contracted this group of scam artists. They just moved my aging parents long distance and completely took them to the cleaners. The final cost was 23% higher than quoted and there was less to pack than originally estimated due to most items being sold prior to the move. They won't give you the the final cost until they have your belongings in their possession. Then they will not unload the truck until they have a certified check in hand. All clear evidence that they know their services will be suspect. Several items broken during the process with full coverage insurance in place (extra cost). For over $1000 in damages Regency submitted payment for less than $100. Employees were extremely unprofessional and finished the loading with a beer party in the driveway. If you are solicited by this organization for moving services please for your own sanity run far away. The stories posted are true accounts of their behavior. I can truly say that we have never dealt with a less professional organization ever. I wish I could warn any one considering this company to swiftly look at more reputable options and forget they ever heard about Regency Moving and Storage.

We just used Regency Moving for a local move. The stimulator was right on with the cost. The crew that came to our home was helpful and very pleasant to work with.

Brief history - we first hired this company in February 2014 to do a local move when we sold our home to move to a temporary rental - that cost was $1300 to go about 3 miles. We thought the price was a bit high, but felt comfortable after the crew arrived. Jesse and his crew did do a very good job and they were very polite and careful. Well, they hooked us and apparently knew what they were doing; we had told them we would be planning a long distance move so we now trusted them - BIG MISTAKE!!! We hired them in November 2014 to do our cross country move. The same sales person (Janis) came and gave us an estimate of $12,500. For the contents we had we figured that was about right. Well, this is where the deception started; but, based on our earlier experience, we (unfortunately) trusted them. The crew came on moving date about an hour late (they were late and none of the contact numbers we had answered - everything went to voicemail - - on our moving date). We must admit that again the crew led by Jesse was very good; they moved efficiently and were very nice to deal with. Keep in mind, that my husband and I feel like we were honorable people to deal with; we went into this deal in good faith and even provided lunch, drinks and snacks for crews on every moving day. Well, Regency's true colors came through a few days later when Janis called us while we were driving cross country and, without any hesitation, stated that her estimate was wrong and we owed almost $7000 more dollars for the move now owing almost $20,000. We were of course in shock - we believe that either this woman is extremely bad at her job (her estimate was 50% off) or they scammed us figuring we were moving to the west coast and they would never deal with us again. Based on our experience, we definitely believe it was the 2nd reason - they were so matter of fact with the change in price, no surprise on their part, no apologies, nothing. And, when asked if we could have an extra couple of days for payment since we weren't prepared for this much of a difference they shut us down and said if we didn't have full payment the driver would leave with all of our property. A few years ago we remembered seeing a story on "60 Minutes" about this very thing; where a moving company changes cost after the move and basically holds your property hostage. We just couldn't believe it was happening to us. We have moved cross country alone four times in the past 20 years and NEVER experienced this. To add insult to injury, we had a minor insurance claim for some damages in the amount of about $1200 - Regency was responsible for $500 of this claim and refused for months to pay it; only when we made repeated requests, including their insurance company, did they finally honor their legal responsibility for their portion of the ADDITIONAL INSURANCE FOR WHICH WE PAID AN EXTRA PREMIUM. Stay away from this company and we feel that they cannot be trusted and are the epitome of deceitful, unscrupulous movers. KEEP LOOKING UNLESS YOU HAVE THOUSANDS OF DOLLARS TO PAY IN RANSOM FOR YOUR PROPERTY!!

I do not recommend this provider. They damaged my furniture that was held in storage, and damaged the house while moving it inside, in spite of my regular requests for them to be very careful.

The actual movers, especially Jesse and Eric were great fellas and extremely hardworking. Unfortunately they work for a very non professional company. The management provided the movers with insufficient help and not two large trucks as contracted. This company provided a walk through estimator and they still provided the overworked movers with awful backup support. From the beginning the movers knew the trucks were not big enough but they worked diligently to load the agreed upon items as best as possible. It was a DISASTER, the overworked fellas worked from 10 am to 130 am but were not finished, leaving many items at our home. The movers were so battered that I sent them home with their handsome gratuities; they said thank you and would return. The company DID NOT APOLOGIZE, but instead became upset and raised my fee. I attempted to speak with the estimator, but she had the opwner contact me, and before we could speak professionally, he became very abusive on the phone. After this AWFUL experience they would not move our things unless I paid a larger sum and demanded a certified check strictly to be nasty. UNREAL, after their errors and poor handling of workers and trucks. I was basically held hostage and had to relent. PLEASE STAY AWAY FROM THIS GROUP. If Jesse and/or Eric leave that awful place I would use or recommend them in a heartbeat, excellent gentleman.

BAD

They were great. It's a locally owned small company. They had really consciousness packers.

Regency handled my move from a condo and three storage units in Northern Virginia to my new home in Midlothian. I called around and Regency was the only company that would even talk to me. (Three storage units and a condo on a busy moving day with 100+ miles to drive is not an easy sell). The guys were a little late, but got to work right away. They had an upbeat attitude despite a lot of furniture, a piano, and a lot of traffic. The estimator estimated 10 hours, but it took them 16. I estimated that the time was a little optimistic, so the 16 hour number didn't blow me away. None of my furniture was scratched. Two ceramic items were cracked, but I packed them and hundreds weren't damaged at all so I was pleased. Despite not receiving an A, I would recommend these movers to others because their employees got a difficult job done in a reasonable amount of time.

The good news; the movers were courteous and careful with our goods. The bad news; the person who estimated the time/cost of the move was not even close. Based on a phone interview, the estimator provided us an estimate of 5 - 6 hours. Actual moving time was 14 hours. The company's response to the blown estimate was that it was our fault for not having an estimator make an on-site visit (which was never offered). I can see missing the estimate by a couple of hours, but not missing it by a whole day. Lesson learned, have an estimator make an on-site visit.

Very Bad. They broke a chair and dented our refrigerator. Also, our VCR went in the from door and out the back door. When we complained we got it back the next day.7

There were basically no problems with this company. They made sure to move everything in a great amount of time. The only thing that broke was a shelf inside the refrigerator that was never replaced by the company and that s the only reason that we would not give them a perfect score. I would though refer this company to my friends and family.