DMA Floors

We renovated a historic home in which we utilized a general contractor. That general contractor utilized DMA Flooring for our tile in the kitchen, mudroom and bathroom. We confirmed our grout choice with DMA and was not told we needed to be home for grouting. When we arrived home later that day, the grout color was a pearl gray per the bag left behind, not the charcoal we picked for the kitchen and mudroom. We were told to give it 28 days to cure and it would darken. It didn't darken, it lightened. I was told by DMA they would correct the color with a color impregnator if the grout didn't darken. After several months of the color not darkening, I voiced that I was still not happy with the grout to the general contractor. I was informed by the general contractor that DMA was aware of my situation, DMA said that I approved the grout color and DMA stated they were not going to fix it. So I paid for something that I didn't want, and I was also blamed for it. I still have the text messages with our initial color choice and voicing our concern regarding the grout color after installation, in which the company chose to ignore our concern.