Costen Floors

I had Howdyshell screw up my flooring. I had to beg other companies to come out. Howdyshell left my floor pink, yellow and taupe. It was supposed to be gray. Costen floor gave me a $1000 off knowing I had been through **** with Howdyshell. I had to wait another 1 ½ months for her to get her teampegalis@gmail.com together. They worked with me on how to correct this horrible looking floor. I thought I was going to have to live with it. They are finished now and it looks fabulous. Not the gray I wanted but again they were fixing a major screw up. I would hire them again. This is the 2nd time Costen has done my floors. They also did a huge house I had in Riverlake Colony when Trip took over the business. I worked with Courtney and she was great to work with. Highly recommend.

It went well. After the initial work, they needed to come in for 5-10 minutes every morning to reapply finish. They accommodated my request to come early before I needed leave for work. The boards match the rest of the floor pretty well.

UPDATE to previous review: The owner of Costen Floors contacted me and apologized for the miscommunication regarding the extra charge in the invoice. He was going to work with the team to make sure this type of thing doesn't happen in the future. I really appreciate him reaching out to me.

The professional, knowledgeable and proficiency of the individual visiting us, making all measurements and providing the comprehensive proposal far exceed the performance of all others we interviewed. Everything was exactly as had been explained resulting in NO surprises. The individuals performing the work were obviously highly experienced, warm, personable and worked the entire day, early to late. The results were overwhelming when one strips out all carpet and flooring, replacing it with high quality veneer flooring throughout. Everyone who has visited has noticed and commented on the wonderful job done and how much of a positive difference it makes throughout the home. We highly recommend Costen floors for all types of flooring projects in the home. Rarely have we had 100% confidence in the company and personnel providing a service for such a large project in our home. There is no hesitation on our part sharing our story with others looking to have flooring work done in their home. It is always Costen Floors.

As the ratings indicate they did an excellent job. Existing floors were very squeaky and they have stopped the squeaking! They also did an excellent job of preparing the subfloor by eliminating any high spots. They also did an amazing job with all of the angle cuts they had to make. They did the whole job including moving several large pieces of furniture and the appliances. I would recommend them and use their services again,

Everything was fine until we started talking about what I wanted to do with the floors. I told him I wanted dark staining and he basically gave me a hard time about it and said "that's what everyone does now". Well - that's what my wife wanted. Anyway, he measured my entire first floor and left saying I would have a quote in a couple days once he got back to the office. Well...4 weeks goes by and no quote. So I call the office and let the lady know I was still waiting for my quote. She apologized and said something must have gotten "lost along the way". OK - that's fine...things happen. Well it's February now...guess what...still no quote. Not a word from them. I'm a bit confused why these guys get such good reviews?

It didn't go at all. Between all the fees for sanding, shoe molding, coats of finish, dust reduction, stain and being responsible for moving out all of the furniture from each room, it was overwhelming to me.

It didn't. I visited the showroom several times and checked out samples to take home. The salesman seemed nice, and came out to the house and took measurements, but to date I have received no quote, no contract, no follow-up. I even went by the showroom and asked for my salesman and made sure that he had my e-mail address for the quote, and reiterated that I needed it soon as our house was going on the market in 3 weeks. Then when I still didn't hear from him, I called the showroom, and asked to speak to the sales manager. Asked him to call me back. I must admit I am very puzzled by the whole thing. They have never acted like this before. It has left us in a bind, and on the lookout for other flooring companies that are more responsive, but perhaps not as good.

I think they are one of the award winners. It was very good. They showed up on time and did a great job on the installation. They cleaned up very well after themselves. I was extremely happy and I would definitely use them again if I need any flooring to be done. I can’t complain about anything as everything was great.

From start to finish these folks were top-notch! I live in the country a ways away from their showroom, but when I contacted them they promptly scheduled an on-site rep to come survey the work to be done and measure. She did a terrific job (Jan) and I followed-up the next week with a visit to their showroom to look at samples. I chose half hardwood (for the great room) and half carpet (for bedrooms)... the showroom's spacious and has tons of samples -- I think I was there over 2 hours... Jan was VERY patient with me... and made several calls while I was there to confirm availability (I needed them to do the install within the following week, as my move-in date was less than 9 days away!) Install-wise the guys came on-time and were VERY polite & professional! First a crew came and ripped out and removed the old carpet -- then the hardwood was delivered within minutes afterwards and they got busy installing that. They got the whole thing done in hours and it looks GREAT! (I especially like the matching toe-molding they used to finish it off) While they were working there was a crew ripping out old carpet in the rest of the house and installing the carpet padding. Following day I had the carpet installing guys come and they put in the new carpet in no time. No messing around -- worked hard, took few breaks.... got it done! Whole project was done EARLY that week and had time to do some final prep of the place prior to move-in date. I've since also had gracious follow-up since from both Jan and Customer Service to make sure I'm happy. HIGHLY recommend these guys -- and I'll be using them again for other rooms in the house... as well as referring them to my friends (already have!) A +++++++ and THANK YOU!

We had a really good experience with them. They were really prompt. They were very friendly and professional. They have a lot of selection. They were actually pretty knowledgeable.

The service was fine. They did charge additional to put two additional coats on the floor. They put nothing more than a finishing polish that I could have applied myself. I wish they would have put something more durable because it eventually faded and you could see scratches. I had to replace that flooring. If they would have sold me something with polyurethane or something more durable, I might have used their services again. I will not use them for any future projects.

We were blown away with the awesome job that this company did in our home! We had a toilet that leaked and damaged the underside of some hardwood floor boards around it in our downstairs bathroom a few months ago. The type of boards we have are not made any more but Costens was able to find some in their warehouse and had just enough to to our job. You can't even tell that a few of the boards were replaced - they did a phenomenal job for a very reasonable price, we are so pleased.

They were able to match the kitchen to the remaining wood floors perfectly. They replaced some damaged boards so that you would never know that they have been replaces. They were very prompt, very efficient, trustworthy, and all of this occurred while we were on vacation. They were excellent and the floors are absolutely beautiful.

I called Costen Floors on March 29th (a Friday) at 9:30 AM. Kara arrived by 11AM. Estimate for work was in email by 3pm Saturday, March 30th. Costen called to give me run-down of schedule, who to expect when, for how long, and what they will be doing. Since I needed to coordinate with a plumber to move a radiator, I needed sufficient time to do so. On April 10, Sam arrived before scheduled time. It was a privileged to watch a Master Craftsman at work fixing the hardwood floor! He was not informed of the need for subfloor repair, so he built a subfloor, first, from scratch. He was done within 2 hours, and it looked great! Cliff arrived the next morning. Originally half of the livingroom was to be sanded, but Cliff said that only the new boards needed sanding and didn't need to use the huge sander. (!!!) When a leak was found in the radiator where the plumber had not sufficiently tightened the radiator, he called me immediately. Cliff and partner did the finishing within an hour. He called the next day, said he wasn't satisfied with how it looked so he re-did the color. One would not know that any repair had to be made!!! The floor looks Fantastic! They also helped me to keep my cool when I was furious with the plumber! Great Folks at Costen Floors, and will hire again to re-finish hardwood floor steps! AAA+++!!!

Their service rep came out ahead of time and explained everything to us. They were very cooperative and flexible to work with. They did an excellent job on my floors. They were very knowledgeable. The house is close to 90 years old and they had the floors looking like new. The floors look beautiful.

The carpet installation was seamless. I hardly knew they were in the house except for all of my furniture was in my living room. The head man, Mike, was extremely knowledgeable and I learned a lot about caring for my carpets from him. They were here most of the day, cleaned up after themselves and although we stayed with a neutral beige color similar to the old carpet the difference is like night and day. Jan, the sales person, helped me pick out the carpet and made sure I got a good team. She was very responsive. A+ all around for that job. The laminate flooring was a different story. The crew showed up without proper knowledge of the work site. Part of the upstairs was opened to the area where the laminate floor would be installed. They needed to sand the subfloor as it was the original attic floor. They did not bring anything to seal off the area between the attic floor and the previously finished carpet area that has just been steam cleaned after a 2 month installation of new dormers, lot of dry wall and 2 closets. I stopped the work immediately as all my furniture had been moved onto the carpet so they could install the laminate floor. It would have been a blizzard of saw dust and dry wall dust all over everything. They also did not bring a screw gun to screw the subfloors down as it clearly needed it. The workers were not to blame for this as they had no instructions on their work order. After several calls back and forth with the floor managers at Costen Floors, the workers had a screw gun and jet vac to clean up the mess. They were late in starting and would not be able to finish the job with just the two of them before Thanksgiving. I called Jan and she put in an early request for a third person. The men sealed off the area from the clean area with plastic before they started sanding. The walls where they were working has just been painted a week before and all my expensive light fixtures had already been hung as I was told the floors come last. They all got blasted with saw dust and residual dry wall. This day was very stressful as I had just been through contractor h*** for two months and cleaning up after most of their subcontractors. Costen Floors stayed with me the whole day checking in to see how I was doing. On day two they sent in a third person so they finished the job the second day. They also paid to have a service come out and clean up after the dust storm in the area where they put the laminate floor and in the older area where there is carpet. The Operations Manager came out to talk with me about the problem as they want to get things right. We talked about their lack of equipment, knowledge of the space, and how much of a mess they were going to make with their sanding and what it would do to all my exposed furniture and freshly cleaned carpet. He understood immediately by just looking at the 15 foot opening between the two areas. There was a miscommunication between the sales person and operations about the condition of the site. A lesson learned for them. In the end the floors turned out really nice. I am extremely pleased with how they look and more importantly really impressed with how responsive the floor manager, sales person, and the operations manager were to this job site. I would highly recommend this company and use them again as I know they will responded to a problem if there is one and go to great lengths to fix it and make the customer happy which I am.

It's the best company in Richmond! Their pricing is reasonable and they've done excellent job overall!

Costen did a great job, showed up on time, worked quickly and carefully, did what they said they'd do and the floors look amazing. Other than the odor, which really wasn't too bad because we had them use water based stain, it was easy and painless. I wish we'd had the floors done sooner, they really look great.

We located them on Angie's List. They were very, very good to us. They sanded and refinished a hardwood floor in our home. They made it look like a brand new floor. Twenty years ago they installed a hardwood floor for us and the service was good back then. They were quick, courteous, fast, and performed a quality job. I would use them again in the future. The only issue I had was that they didn't tell me how long I needed to stay off of the floor after they completed the work. I went into the house to look at the job and was then told I shouldn't be on the floor yet. I think they probably should have told me about that ahead of time. I would use them again in the future.

Before the company's Sales Representative came out to measure the room and give a cost quotation, I had ripped up and disposed of the carpet and tack stripping covering the concrete slab of the bedroom and the 3 closets.. Similar to other Angieslist customers who have reported on this company, playing telephone tag with the company's sales representative during this ordeal was very bad. When the Sales Representative did come to the house, she failed to notice that the concrete slab was uneven in places. Work began on 10/18/2011 and was scheduled for completion on 10/19/2011. In reality, the job was not finished until 1/6/2012, when I gave up. The workmen were courteous, showed up on time, and showed concern for not making a mess. They did all cutting of wood out on the lawn. After the workmen had laid 1/2 the bedroom floor, they realized that the floor.was uneven and they could not continue. The supervisor came out and tried shoving old pieces of linoleum between the laminate and the concrete, but to no avail. So, they pulled up the flooring, quoted me an additional cost to "level" the floor, poured "self-leveling" compound over some of the areas of the floor. While the compound was drying, I was convinced that the floor was still uneven, even more so than before. I took pictures. After the flooring compound dried, I was told that the remaining unevenness was tolerable and so they then re-layed the laminate over the entire floor and put in the oak molding around the room. Walking on the floor sounds and feels like you are walking on Cheerios. A couple of weeks later one of the laminate planks on the floor broke. They came back and took up about 20% of the planks around the broken board. They then smoothed out a small section around the broken flooring board with a "feathering" compound to make the floor in that area more even. After that dried, they replaced the laminate and oak molding that they had removed. On 1/6/2012, as I said, I gave up. I gave them the third installment payment on the job and were glad they were out of my house. Walking on the floor to this day still has the sound and feel of walking on Cheerios. cherrios

They did not do the floor correctly the first or second time. They refused to correct it after that. This was eleven years ago and to this day the floor looks like a washboard. The first time when they replaced the flooring, they did not clean up the floor and remove the dust. Therefore, you could see the dust particles throughout most of the house. The second time when the job was not done right, they did not bother to cover the air conditioning ducts so therefore air conditioning froze and ran down my wall causing my walls to have to be repainted. Within two weeks after fixing the floor the second time, the floor looked like a washboard. They came back out to tell me they could not and would not do anything else to repair it.

They are already on Angie's list as a Grade A Company. They did a great job. Their service is excellent. I read all the reviews online that are already there, and I can echo all of them. They are a very good service. They are a little higher; but they stand by their product and service. They will correct anything that has an issue. I am already using them for another project. I was very happy. They are very good company. They did an excellent job. I have already referred them.

After visiting only flooring sales retailers where we would pick our own intasller, we decided we wanted a single company responsible for both sales & installation. This way, any mistakes would be 100% their issue. We selected Costen because they provided many options & were professional. They also had good Angie's List rating. The brand they raved about was Lauzon in maple & we selected that after careful internet exploration about the brand. They came out to measure and provided a very detailed estimate.a few days later. The flooring was delivered to our home when promised, and installation began a few days later. They were very professional. We let Costen know about problem areas when we did our final inspection. The salesperson came right out and quickly got intallers back to have them fixed. They were honorable in that they did not expect final payment until we were satisfied. The floors are beautiful but ding easily (despite the 25 wear warranty). We paid for a touch up kit that we never got and asked about it once but they didn't get back to us. That was truly the only negative thing we encountered with this company. Overall, we are very pleased.

Costen Floors Company was really good. They yet have to come back and do the third and final coat on the floors. We also have to see if they can get these scratches and stuff out so we just have to call them back. Hopefully when they come out for the third coat, they can get the scratches out. They were great. Their price wasn’t the lowest but if you hold the overall experience, it was good. They provided us with a better service. We weren’t exactly sure on the color of the floor until we met with them. We just couldn’t get a feel of it in the stores so they actually came on site and did all these different color samples for us. I was concerned about how the color of the hardwood floor would look against that of our kitchen cabinets so the demonstration really helped. My overall experience with Costen Floors was great. The price was a little expensive but I got what I paid for. The floor looked beautiful when they had installed it. They were responsive, all we had to do was call them back and they were right there.