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Cisneros Roofing

Roofing, Gutters

About us

Cost is determined by a flat rate and by the job. No travel charges. License #CL A2705096597A.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

New Roofs, Tear Offs, Repairs, Metal Roofs, Flat Roofs & Wood Shingles.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.876 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
0%
2
5%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 76 reviews

Ron D.
02/2021
5.0
roofing
  + -1 more
Cisneros Roofing was very responsive in arranging an appointment and was on-time in checking out our roof leak which was caused by leakage on a roof vent (pipe). They quickly fixed the leak with a 'boot' along with sealing using roof caulking. They also checked out the two other roof vents and applied caulking to them as a preventative. Sergio was very polite, personable, and expedient in getting the leak fixed. Would highly recommend their services to others.
Description of Work: fix leaking roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas R.
12/2020
5.0
gutter repair
  + -1 more
There is a lot to like about this company. First, they scheduled a site visit for a specific time of day, and did not say "...we will be out sometime before 5 pm...". The owner showed up on time, and was very professional. The front office was very responsive to email questions. i ended up very pleased with the finished work. I will use this company again.
Description of Work: Section of roof replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Muthoni I.
11/2020
2.0
roofing
  + -1 more
I found them off Angies List. They were prompt in coming out to look at my roof which was leaking inside the roof in one section of the house. The person who came did not go up on the room, but said they could see what the problem was from the distant. I paid for them to apply a patch to the roof, which is what they recommended. One year later, the roof is leaking again.
Description of Work: I had a leaking roof

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$900

Response from Cisneros Roofing
Dear [Member Name Removed], I have looked up your file and to my knowledge you have not called us to tell us your roof was leaking again so that we would be able to come and look at it and see if it is the same issue we fixed on April 2019. Unfortunately you have a very old Slate Roof. Slate gets brittle over the years and can brake very easily and if the repairs we did 19 months ago worked until now I would think the issues you are having are not from the repair we did but from another broken Slate. Katherine

Sandra S.
01/2020
5.0
roofing
  + -1 more
They came the same day the quote was approved and completed the job in 2 days. They were professional and did a great job. We would highly recommend them!
Description of Work: Roofing repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Karen W.
12/2019
1.0
roofing
  + -1 more
Was promised a written estimate and warranty so I hired them on their word. They were prompt to get started and cleaned up well when finished. First rain storm some of the shingles came off. Called Sergio to come replace them and he said he wanted to see a written contract and warranty showing where he was responsible for repairs. No paperwork was ever provided and he would not stand behind his work that was less than 2 years old. Cedar shingles are warping and splitting.
Description of Work: Replacement of cedar roof

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

$8,000

Response from Cisneros Roofing
Dear Mrs [Member Name Removed] I have reviewed your complaint and we found that we did provide to you or your husband a written proposal on October 27, 2010. We did the work in May of 2011 and invoiced you for the amount of $6500. We did not hear from you until December 2019 which would make it 8 years after we did the work and we have a 5 year warranty on all of our roofs. Sergio did explain to Ned that with Cedar Shakes you have to do maintenance every 5 years or so. We did print both of these documents and Sergio brought to your house on the second appointment that we made to meet with Ned unfortunately neither you or your husband were home. We provided a written proposal for the needed repairs to your roof and Sergio did speak with Ned on the phone and was told that he would get another contractor to do needed repairs. I apologize if you feel we did not stand behind our warranty but your warranty had run out. The issues with the Cedar Shakes are normal issues caused by the weathering of Cedar Shakes. Katherine Cisneros

Mike H.
10/2019
5.0
roofing
  + -1 more
Quick estimate, work complete in about 2 weeks -- took 2 days for actual roof work. Workers were friendly and courteous and efficient. Not only quality workmanship, but reasonable price. Could not be happier.
Description of Work: New Roof on 2600 sq st two story house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

Mike H.
10/2019
5.0
gutter repair
  + -1 more
Work was done quickly and efficiently. I was impressed by the look of the roof and the quality of the work!
Description of Work: Replace roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Stephen H.
09/2019
5.0
roofing
  + -1 more
Work performed in very timely manner after contacting the company. Work looks to be excellently done, and roofers were took pride in their work and ensuring leaks were fully identified and repaired. New vents were installed exactly where I specified. New shingles match existing. All in all, a very good job and fair price.
Description of Work: Three roof leaks repaired and four bathroom roof vents installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Bobby D.
02/2019
5.0
roofing
  + -1 more
I am not easily impressed with services provided by contractors in general, but Sergio and his team deserve a BIG shout-out. Their work was impeccable. The roof was skillfully replaced and the site around the house was left even cleaner than before the work started. I recommend Cisneros Roofing to anyone who needs quality work done with care, at reasonable price.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Cisneros Roofing
Thank you [Member Name Removed]

VALESHA M.
11/2018
5.0
gutter repair, roofing
  + 0 more
Perfect! Everyone was nice and did a great job. Cleaned up all of their debris. Walked you through each step and finished in a timely manner
Description of Work: Roof, gutters and leaf guard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Shawn S.
09/2018
5.0
gutter repair, roofing
  + 0 more
Excellent! Everyone was very professional, very responsive and when the weather held things up for a bit, they let us know. They made an extra effort to be sure to finish up the job in advance of some bad weather that was forecast. There was no pressure to buy more services than we needed and they owner came and checked the job to be sure it was done to his satisfaction. I would highly recommend and will use them again if the need arises. I have already recommended them to my father for repairs on his home.
Description of Work: new gutters and flashing around chimneys and minor roof repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,910

Mark K.
09/2018
5.0
roofing
  + -1 more
Excellent. Started on-time and finished slightly ahead of schedule. Professional throughout the process.
Description of Work: Repaired Spanish tile roof, replaced sub-roofing, replaced broken tiles.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Gyan D.
05/2018
5.0
roofing
  + -1 more
They came to estimate and replaced on the same day.
Description of Work: Replaced some blown shingles

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Michele H.
04/2018
5.0
roofing
  + -1 more
All went very well. Job done quickly and neatly.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Steve L.
02/2018
5.0
roofing
  + -1 more
There were very prompt,professional and courteous. Roof looks fantastic. Highly recommend this company
Description of Work: Replacements of roof and slate shingles

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,100

Catln B.
02/2018
5.0
roofing
  + -1 more
They came out to assess the damage quickly and finished the work in a few hours. The crew was quick and courteous. Would definitely hire again.
Description of Work: Roof leak repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$650

Mike G.
01/2018
5.0
gutter repair, roofing
  + 0 more
I'm very happy with the job which was done by Cisneros Roofing. They came recommended to me by a friend who's a general contractor. Cisneros beat the competition in every way possible! Both in their price and in their level of service. I personally inspected the work up close, and was impressed with their efforts to do as good a job that could be done. I was kept informed throughout the process. I'm looking to use them again on another job I have coming up.
Description of Work: Front-porch roof replacement and gutter repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Courtney S.
11/2017
5.0
roofing
  + -1 more
Awesome - they were punctual, professional and took care of the leak. I would definitely call them the next time any roofing work was needed.
Description of Work: We had a leak in our roof - called Cisneros for a review and estimate

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angela B.
10/2017
5.0
roofing
  + -1 more
The job was done professionally cleaned up and took care of issue promptly
Description of Work: Reroof the entire house roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,400

Peggy Z.
10/2017
5.0
roofing
  + -1 more
Cisneros Roofing was such a positive experience. The workers were polite and always cleaned up after themselves, they arrived on time and worked till the sun went down. I could not be more happier with the color of the roof we picked and the work that was performed. I very highly recommend calling Cisneros Roofing, the owner himself comes out and meets with you and he is such a nice person. Everything went smoothly from meeting the owner to the girls in the office answering all my questions to the workers who came and did the work. I highly recommend giving them a call.
Description of Work: I needed a brand new roof on our house and another roof on a small additional house right next door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan L.
08/2017
5.0
roofing
  + -1 more
Great! Worth waiting for. I recognized that this was a small job during a very busy season. They were able to fit me in more quickly than I expected. Price and quality were both great!
Description of Work: Replaced 6 roof vent "boots"

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Michael H.
08/2017
5.0
roofing
  + -1 more
Estimate and job prompt and profesional
Description of Work: Leaky roof repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Marc S.
08/2017
5.0
roofing
  + -1 more
Excellent work. From the free estimate to the repair work performed on my roof, I had a positive impression of Cisnero's and their employees. They were polite, punctual, and did excellent work. I had requested an estimate for repairs on my slate roof. Half of the contractors we spoke with immediately recommended we change to asphalt - strike one. Not Cisnero's, fortunately. They walked me through the rough estimate of work to be done, and were very reasonable with their pricing. They knocked out the work in three days, and the roof looks amazing. My only two points of constructive feedback would be around communication. They stay very busy, so it took a few days for the estimate to come through - but they always sent one. Also, I was told there was a 3-4 week backlog before work could start, so imagine my surprise when they showed up (unannounced) about ten days later and started to work. I'm not complaining, as the work needed done, but just be aware that communication may not be a priority. Rest assured, however, that they are professional, polite, and very reasonable.
Description of Work: Slate roof repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Adam W.
08/2017
2.0
roofing
  + -1 more
We scheduled an appointment for this evening and no one showed up. After waiting an hour and a half, I called the business back and was told they were running behind. I still haven't heard anything back from them. I'm disappointed with the lack of responsiveness (now more than four hours after the appointment). I understand folks get busy and sometimes schedules get broken, but you have a responsibility to contact your customers when you can't be punctual.
Description of Work: I called the company last week to set up an estimate to get my roof replaced.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
2.0


Marc S.
07/2017
5.0
roofing
  + -1 more
The roof was professionally installed by an outstanding roofing crew. Cisneros roofing was a joy to work with from the initial meetings until completion. Thanks for do an outstanding job!
Description of Work: Full replacement of a complex roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Contact information

PO Box 3276, Henrico, VA 23228

http://cisneros-roofing.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Insured

Licensed*

Trade License Number
2705096597
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
06/30/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters

FAQ

Cisneros Roofing is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Cisneros Roofing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Cisneros Roofing offers free project estimates.
No, Cisneros Roofing does not offer eco-friendly accreditations.
No, Cisneros Roofing does not offer a senior discount.
Yes, Cisneros Roofing offers emergency services.
Yes, Cisneros Roofing offers warranties.
Cisneros Roofing offers the following services: New Roofs, Tear Offs, Repairs, Metal Roofs, Flat Roofs & Wood Shingles.

Contact information

PO Box 3276, Henrico, VA 23228

http://cisneros-roofing.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM