Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Best Tile - Richmond

Ceramic Tile, Kitchen and Bath Remodeling, General Remodeling,

About us

With an unparalleled showroom selection, Best Tile is one of the largest importers of tile and stone in the United States. Our design consultants are ready to help you, within any budget.

Business highlights

29 years of trusted experience

Services we offer

Tiles - ceramic and porcelain, metal, stone, glass, mosaics & accent.

Services we don't offer

Tile Installation, Vinyl Flooring

Amenities



Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.94 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.6
responsiveness
4.8
punctuality
4.7
Showing 1-4 of 4 reviews

Thomas D.
06/2014
3.0
ceramic tile
  + -1 more
Price was too high and no flexibility on returns of unused material.
Description of Work: Nothing

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0


Response from Best Tile - Richmond
Please review Best Tile's Terms and Conditions printed on the backside of the receipt again. #8 states that "Returns of normal stock material may be made within 30 days of purchase with a sales receipt...there will be a 15% handling charge....will only accept returns of standard grade (current) merchandise in FULL-UNOPENED cartons...will not accept merchandise that is SPECIAL ORDER, NON STOCK, or has been altered from its original state." Merchandise is ordered based on the measurements provided by the CUSTOMER. Best Tile does not take responsibility for measurements and overage ordered. Prior to purchasing merchandise, customers receive a quote on pricing and may terminate the order if there is concern with the price. Please take these factors into consideration with the grade rating you have reviewed Best Tile. Thank you for your business. Sincerely, Best Tile of Richmond

Michael C.
03/2013
5.0
ceramic tile
  + -1 more
The staff was very good in sitting down with me and picking out the colors. They were really good in giving options and also not pushing something. Customer service is very good. They are very courteous. They are helpful. They are very good in lending out the tiles.
Description of Work: I used Best Tile. They are ordering tiles for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Best Tile - Richmond
Thank you for shopping at Best Tile in Richmond! We appreciate your feedback on Angie's List and are pleased to hear your experience at Best Tile was exceptional. We look forward to assisting you again with our services in the future. Take care and enjoy your new tile! Thank you, The Best Tile team in Richmond, VA

Jennifer G.
07/2012
5.0
ceramic tile
  + -1 more
A sales associate helped us out and got us set up with all the materials that we needed. It was a very decent price for the product that we got. We bought real stone tile. It was a really good price. The sales associate was really helpful. We are doing the work ourselves. I think they have really reasonable prices for the product that they have. We dealt with a couple of different people and some were professional and some were not as quite. We would definitely use them again.
Description of Work: We bought stone tile materials at Best Tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,800

Response from Best Tile - Richmond
Thank you for shopping at Best Tile! We appreciate your feedback on Angie's List and are pleased to hear your experience at Best Tile was exceptional. Best Tile enjoys seeing the completed project. If you would like to show off your new tile installation on our Design Gallery at BestTile.com, photos can be sent to lgeiger@EastCoastTile.com. We look forward to assisting you again with our services in the future. Take care and enjoy your new tile design! Thank you, Lindsey Geiger Marketing Manager for Best Tile

Stephen F.
07/2011
5.0
ceramic tile, interior designers, remodeling, home remodeling
  + 2 more
Excellent customer service from start to finish! Beautiful quality of tile and accessories/ We will use them again for tile in the kitchen!
Description of Work: We were having all four bathrooms remodeled and our contractor suggested we go to Best Tiles and work with Mary on a design for the floors in three of the bathrooms and designs for the shower/tub in the guest bath and a design for the shower stall in the Master Bathroom. We purchased porcelain tile for all of the bathrooms, plus a decorative pattern of stone glass for a border in the two full baths. Mary has an amazing eye for what looks elegant, yet not overstated. We gave her the colors we were looking for, along with our budget and she came thorough with the perfect, unique look for each bathroom. When we discovered that the tile for the half bath in the basement was too large of a pattern and that we needed smaller tiles......Best Tiles returned them - no question. Even though we were using our own contractor, Mary gave us the discount usually given to builders. They have a large inventory and a separate room of sale items that are marked down to very reasonabl prices! I highly reocommend this store!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

    Contact information

    7490 W Broad Street, Henrico, VA 23294

    www.besttile.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Kitchen and Bath Remodeling,
    General Remodeling,
    Interior Design and Decorating,
    Sunrooms and Patio Enclosures,
    Architects,
    Marble and Granite,
    Homebuilders,
    Flooring Sales and Installation

    FAQ

    Best Tile - Richmond is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Best Tile - Richmond accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Best Tile - Richmond does not offer free project estimates.
    Yes, Best Tile - Richmond offers eco-friendly accreditations.
    No, Best Tile - Richmond does not offer a senior discount.
    No, Best Tile - Richmond does not offer emergency services.
    No, Best Tile - Richmond does not offer warranties.
    Best Tile - Richmond offers the following services: Tiles - ceramic and porcelain, metal, stone, glass, mosaics & accent.
    Tile Installation, Vinyl Flooring

    Contact information

    7490 W Broad Street, Henrico, VA 23294

    www.besttile.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM