Add A Deck Inc.

I cannot say enough good things about Add-a-Deck! We had them tear down an existing deck and build a new screened porch. We first met with Chris who was very kind, professional, and knowledgeable. He made sure to listen to everything we wanted and talked us through all of our different options. He then promptly followed up within the timeframe he said with a computer rendering of our new porch. He was very patient and timely with all of the changes we wanted to make, creating several different renderings so I could visualize the final product. They got started demoing a few short weeks after signing a contract, and the crew did a great job! They were friendly, polite, timely, and worked quickly but without skipping any corners. Communication was A+ and the final product was exactly what I had envisioned! I would highly recommend this company— thanks, Add-a-Deck!

16x24 deck attached to the house with composite decking and pergola.

I am usually not the person to write a negative review, but I feel the need to warn others in this case. Please read if you value your time and money. I called Add a Deck build a simple, square deck from the second floor of a townhouse. The owner and his staff were responsive and friendly, and the quote came back quickly, so while the price was not the lowest, I signed the contract. I hired a contractor to avoid DIY mistakes and to have a hassle-free summer. Boy, was I wrong. What should have been a 2-3 day project turned into a month and a few days from start to end of construction. Here’s why: - They did not get the deck inspected per Henrico code while building. - The deck failed inspection 3 times. Massive fails — the footings failed because it was too shallow and the wood attachments to the house failed. - The company made the corrections, but only after hiring a private consultant to argue with Henrico on the points. - The deck was built going over the neighbors property line which was never fixed, he argued that point and refused to fix it. If that’s not bad enough, here’s the kicker. After a several phone conversations and emails back and forth during the ordeal, as soon as the deck passed inspection a month or so later, I was sent a stern “where’s my money” collection email for full and final payment by the owner of the company, followed by a collections notice by the office manager. In return, I emailed a pleasant email to the owner hoping for a civilized response, but I have not received an answer. Regrettably, I submitted full payment because I want to move on and be done with it. Since then, I’ve had to hire another contractor to fix this company’s work. In hiring another contractor, I found out that Add A Deck skimped on material and I overpaid for the work. Do not make the same mistake based on your initial impression of Add A Deck. They seem friendly and organized up front, but I promise you that it is not worth your time to hire them for your next project.

Working with Add a Deck was one of the better contractor experiences we've ever had. From initial estimation through completion of the project, everyone was prompt and polite, and they did great work. The guys showed up on time every day and the company owners were always quick to answer any questions we had during the process. They did an amazing job of transforming a mess of a deck that another company had built a few years prior. We would happily use them again!

Add A Deck was great to work with. They provided a competitive estimate and comprehensive plan in a very timely manner. Work began on the project earlier than they had promised and their crew showed up to work every day, unless weather prevented them from working. The finished screened porch is beautiful and the construction quality is excellent. Would highly recommend Add A Deck for a project like this.

I called Add A Deck to come out to the house for a quote. They were professional and showed up as scheduled. I wanted to do a wood deck on the back of the house but due to the yard and slope of the soil a wooden deck ended up not being the best option for the right side of the back of the house. We were able to get a quote for two decks on the left back side of the house. The gentlemen that was the person providing the quote stated that hardscape would be best for the area that we are not able to do a wooden deck. They don't do hardscape but another company does and they would contact me for that portion. The disappointing part of this process was the sales person that came out to the house. He was a nice guy and professional enough however, he was very hard to work with. I was trying to tell him what we wanted and take my time looking and discussing ideas. He kept cutting me off when I would try to talk and he had his own ideas etc... It was very exhausting and by the end of it, I just wanted him to leave. He did provide a nice drawing a few days later. The company for the hardscape called but I did not call them back. The salesman never followed up with me and the drawing did not contain a price for the decking that they would be able to do. Overall I wouldn't say anything completely negative about this company as I can't speak to product or quality as I never got that far. I was just not impressed from the beginning so, I would look elsewhere but you might have a better experience.

It turned out beautiful and gave us so much more room for entertaining.

They were great. The problem? The estimate - even the lowest estimate - was three times our budget, and I immediately emailed back and said there was no way. I felt like we both could have saved a lot of time (and for them, work) if they'd just asked about our budget. Too be fair, he was clear that he wasn't comfortable ballparking. I would recommend that prospective customers with a budget make sure that the company knows that from the start.

They were wonderful and good to work with. They were flexible. Everything that we asked them about the job made their day.

The meeting went okay. When the gentleman left he said he would get back to us with a design and estimate. It has been almost 2 months without a word. The gentleman they sent was knowledgeable and helpful in determining a few things we did not know about our house.

We can't say enough great things about them. They gave us an estimate that was well below what we had gotten from another company and the finished product is nothing less than perfect! The guys showed up when they said they would (I believe they were even a few days early) and kept us informed every step of the way. They tore down the existing small deck and rebuilt a much larger one from scratch and we really appreciated the extra touches such as sanding and rounding the corners of the railings. Those guys were top notch and professional and we really can't thank them enough! They went above and beyond to make sure the wood was good quality, even ordering extra boards because some of them weren't up to par. We highly recommend them and will definitely be calling them again to rebuild our front porch.

The entire team at Add A Deck was awesome. From the start they were attentive and very helpful. Also patient with our questions and change of plans.

When the guy came, I had the feeling he was trying to make the job into something bigger than it really is, and then he told me he would draw up a plan and email it to me and whatever time frame he gave me it was much later than what he said. Like he told me let us say two weeks, it was like four weeks. Then he said once I got that, someone would contact me to discuss the price, but no one has yet to contact me. Also on the plan, he added some things that I did not request. He also incorrectly told me "Oh we have to do this because that is the code" and that was wrong. That is not the code. It would have meant additional work for them though. I was not pleased at all with them. I did not like the lack of continuity. So they got one person who comes out and talks to me and he draws up a plan, supposedly another person was going to give me the price and come and talk to me. Neither one of them have nothing to do work. Also, he said "well, it looks like it is a big job", it is not a big job. It is not even going to take them three weeks and this guy and his whole crew, it was going to at least take more than a month and my in knowledge of building things it did not sound right either. I was not pleased with them at all.

Overall, better than expected.

I have a large deck in my back yard that was over 25 years old and needed replacing. I was in a hurry to get the work started because I was going out of town and was going to be boarding my dogs for a few days. Since this deck is the dogs' entry into their fenced in yard, it was convenient to minimize the amount of time I would have to walk them on a leash. I talked to Steve on a Friday night, he came by to do the estimate on Saturday morning, and they started work the following Tuesday after getting the permit. After talking to other "A" rated deck companies, Steve was the only one that mentioned installing flashing under the bottom of my siding to protect my home, and the only one that knew I needed some additional supports to make the deck more sturdy, so I chose Add A Deck. While it did take over 3 weeks to finish the job, that was mostly due to two days of snow, a couple of days of rain and extreme cold. I couldn't blame them for not being able to work all day in 20 degree temps. During the construction process, Igor really went above and beyond to do his best to try to make a path for my dogs to get to their fenced in yard, and even used lattice and other materials to block off areas that could be dangerous to my dogs or allow them to run away. I know accomodating my dogs took extra time on his part, and he probably did things out of the normal order, but I (and my dogs) really appreciated it! When the project was finished, it was absolutely beautiful. The wood they used looks great, and every detail including the trim, handrails, steps, and lattice turned out perfect. I know everything was done right, complied with building codes, and legally permitted and inspected. There is no comparison between my original deck and the one I have now. As for dos and don'ts....DO hire Add a Deck and DON'T hesitate to have the work done in January. I think most deck companies aren't super-busy in the winter, so it's a great time to get a winter discount.

We waited two months to get this deck. It was worth the wait! None of the delay was the fault of the company. We originally contacted Add A Deck in September, and Ron Navaroski (designer) visited our home and discussed various options and materials. At our request, he designed a raised 12' x 16' deck that eventually we could turn into a screened-in porch. Although the company could have begun work immediately, we had to wait almost a month for HOA approval. Then, when the company applied for the building permit, Henrico Co. denied it based on the setback and the fact that our lot backs up to wetlands. The county also said we could never have a screened porch there. So, Tim Siddons and Ron suggested a ground level floating deck,even larger than we originally planned, that connects to an existing patio. We still got the railing (not essential for safety but essential for holiday decorating!) and the planter we wanted. The deck is exactly the right size for us. The work on the deck took only a few days, including flooring, rail, electrical work, and staining. Steve Thomas, who did all the construction, was cheerful, professional, and prompt. There is no truck access to our backyard, so he carried all the lumber back by hand. Due to irrigation and weather, the pathway was cold and muddy, but we heard no complaints. Thanks to Steve Mallory, Tim, Ron, and Steve Thomas, we love our new deck and can hardly wait for spring. Great job, guys!

The estimate they provided was very detailed in describing all stages of the project. The work went exactly as planned. They were very up front about the cost and didn't come back with add on expenses after the fact. I could have gone with a lower priced estimate, but I don't feel that price is everything. From sales through construction I felt that their employees were courteous and honest. Steve, who did most of the work, was very respectful of our property and was meticulous in making sure that the job was done properly. Both partners regularly checked in to make sure the project was going as expected during all phases of construction. We are extremely satisfied with the result. They do great work and I would not hesitate to use Add a Deck again or recommend them to others.

Mark spent a good deal of time evaluating our property and the job we had in mind. The estimate provided was also very detailed and extremely professional. However, it took more than two weeks for us to get it and we had moved on by then. The price was not sky-high but it was still out of our reach. Add A Deck might be a good candidate if we decided to do a larger project.

We had Add a Deck tear down a really poorly built deck (built by another company) that was about 8 years old and build a much larger deck with a nice pergola. We had multiple sales calls from our sales guy (Ron) who was great to deal with. What we initially wanted and what was financially feasible were 2 different things so we changed gears midway through the process. Add a Deck was great through the changes and really listened to what we wanted. We were able to build a phenomenal deck for a great price (they came in as the lowest bid out of 3 companies). It took around 5 days from demo to completion. We can't say enough good things about the guys we worked with. Tim (GC) and his team were professional and punctual throughout the process. They kept a clean job site and were a pleasure to deal with. We had anywhere between 2 and 4 guys on site at any given time so they were able to get it done quickly. Quality and craftsmanship is top notch. And the finished carpentry touches really make it pop. I would use Add a Deck again in an instant and would recommend them to anyone. Good honest company with some fantastic carpenters. Use with confidence!

The quality of design and work exceeded our initial expectations. We are VERY happy with the finished product. We may have been able to find a less expensive contractor, but we have no regrets. The gentlemen on site were professional, skilled and seemed to love their work. Note: Add a deck is NOT cookie cutter design. You can get whatever you want without having to deal with pre- fabrication or base designs that are difficult to tweak. This is the company for you if you want something simple or very original and complex. Great job overall! You DO get what you pay for. Quality of materials and workmanship were top. Very happy that we went with them and didn't try and skimp with another, cheaper contractor. I have NO worries about using this porch for many years without any maintenance.

We made the appointment and had an estimate done in just a couple of days. They could not start the job of the deck and two porches right away, but came to do the work when the said they would and finished it all in just a few days. An excellent job was done on all areas. They did their clean-up and were very professional with the entire job--start to finish. We will use them again for sure.

The completion of the deck will be for a future Angie's Report...

I was very pleased with them. They were very reasonable, inventive, great and prompt. The deck looks really pretty. We replaced and designed the deck. We had problems with the staircase. The old deck was cutting half by the staircase and we didn?t want that. So they did a wonderful job of redesigning that was straightforward and really looked very nice. I think Add a Deck is franchised. They were in and out in a week. I was very pleased with their price and it didn?t affect the workmanship at all. I was very thrilled with the way they designed the deck. They took a basic structure and expanded it slightly. They then redesigned the staircase and I ended up with a deck that I am really proud of. The designer was very imaginative. A crew came out and worked as per his plans. They were here early in the morning and cleaned up after themselves. They arrived on a Monday morning and were finished by Friday. Sometimes they used to finish the work by 3 o?clock in the afternoon and sometimes they used to work till 6 o?clock. They knew that I wanted to get it finished. Price, workmanship, design and execution were all good. I would definitely use their services again. In fact, I have another deck and I would use them when it?s time to replace that too.

I contacted the company to get assistance in designing a patio/deck addition and to get estimates for the work. The contractor failed to show for an appointment, and didn't call until he was overdue, after I had taken off work to be at home to meet him. I called the company, who then assigned another contractor. This guy did show up, and worked with me for about an hour and was very pleasant and helpful. He indicated he was busy, but he'd get back to me soon with an estimate for the design we came up with. Well, I'm still waiting and it's been 2 months. No way am I doing business with a company who shows me and my time so little respect.

See above. No work was done but the company never even bother to call me. How this company made it to the top of Angies List is a mistery to me. DO NOT USE this company unless maybe you have months to wait on them.