Royal Appliance Repair

Terrible! The dishonest mechanic took our money and despite four trips to our house was unable to fix the dishwasher (it is still broken and we are $135 poorer) and did not even call back regarding the parts that he claimed were broken. His diagnosis kept changing and he just wanted the money but did not want to actually fix the problem. I have lived in this house for 18 years and this is the WORST contractor we have ever hired. DO NOT USE. TERRIBLE. They appear quickly so you think they are on the ball, but the work is shoddy and good luck getting an honest answer. Impossible to communicate with this company. It's just one guy with a front website and no other employees seem to work there. No address listed on their website, either. I will be following up with Better Business Bureau and Small Claims now. DO NOT USE this company.

Hard to imagine how such an unscrupulous business can survive these days. Horrible service, stupid attitude, disrespectful, and rudeness from the tech named Josh, and a complete rip off. I would never, ever recommend this tech or this company. He did not tell me or even show me what the issue was, how simple the fix was, and tried to pressure me into spending $650 to replace a single worn out roller that costs $13 (yes thirteen dollars) and 10 mins to replace. Over the phone they told me they would charge $49 to come out and take a look, but when the tech was done, he told me $60! When i told him it was $49, he said FINE, just pay $49!! Not only that, Josh said I needed to replace an entire drum bearing assembly that had NOTHING to do with the cause of the wobble (which was simply a worn out roller). Don't these guys even have a sense of how to treat a customer and be fair in diagnosing and repair? They simply prey on folks like me who have little knowledge and price gouge us.