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The Pool Store Inc

Pool and Spa Service

About us

I've been in the pool and spa business since 1981. The pool store services and repairs in-ground swimming pools and equipment also spas and hot tubs we also sell supplies, chemicals, equipment, toys and games and water testing from our retail store in Gloucester Point VA. (approx. 1 mile over the Coleman bridge ). We also give 10% off all chemicals to all military and first responder's. The pool store is also a hayward platinum service center.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Repairs to inground pools, liner replacement, safety covers, opening & closing, pump & filter install & repair, salt water systems install & repair & water testing.

Services we don't offer

We do not install concrete or gunite pools or hot tubs , We DO service all pools and hot tubs.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
20%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-5 of 5 reviews

Curtis M.
08/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Hired the Pool Store to inspect an existing pool as part of a house inspection prior to purchasing the house. The owner of the Pool Store performed the inspection. We are very pleased with his knowledge of all aspects of the inspection (pool, liner, surrounding concrete apron and decking, all equipment). We were charged $115 because that is what we were quoted but their regular price for inspections is about twice that, which seems quite high for the effort involved. We will likely use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Antonio R.
05/2014
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from The Pool Store Inc
Hello, It Does not say what services I preformed but it said they would not hire me again but gave me an all "A" ratings thank you

Mark T.
07/2013
5.0
pool cleaners
  + -1 more
Gary did exactly what he said he was going to do and when he said he was going to do it. The price was what he said from day 1 and I looked around at other companys and they were cheaper than all but one company and thanks to Angie's list I was able to steer clear of the low bidder who had many problems on Angie's list. The entire experience was excellent. I will use the Pool Store for any repairs or new installation required for my pool. They are around 45 minutes from my house and I will still make the trip several time a year for chemicals and supplies. We went to the store to purchase all of our start up chemicals and we were very pleased with our experiance at the store as well. The pool looks great and they have gained a consumer for life. A++ Company in my opinion.
Description of Work: The pool store repaired cracks in the concrete floor of my pool and replaced the liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

James C.
01/2011
4.0
pool cleaners
  + -1 more
My interaction with them was good, but I had to call them a couple of times to come out and look at it. There was no response, so setting up an appointment with them was hard. I spent probably $250 on that work. I would tell other members that I thought they did good work, but it was just a matter of them responding.
Description of Work: The Pool Store Inc. came out about a year ago and checked my hot tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

William A.
01/2009
5.0
pool cleaners
  + -1 more
I had called other contractors that I obtained from Angie's List and none of them were able to work on the jacuzzi; but they were able to refer me to Gary. He was fair and did a great job of evaluating the condition of the unit. He made an initial repair and needed to come back to fix other issues that came up with the jacuzzi. I am happy with the service he has provided.
Description of Work: We contacted them to repair a jacuzzi for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

    Contact information

    2072 George Washington Memorial Hwy, Hayes, VA 23072

    http://www.thepoolstoreinc.com

    Service hours

    Sunday:
    11:00 AM - 2:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    The Pool Store Inc is currently rated 4.8 overall out of 5.

    Sunday: 11:00 AM - 2:00 PM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    The Pool Store Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Pool Store Inc offers free project estimates.
    No, The Pool Store Inc does not offer eco-friendly accreditations.
    No, The Pool Store Inc does not offer a senior discount.
    Yes, The Pool Store Inc offers emergency services.
    Yes, The Pool Store Inc offers warranties.
    The Pool Store Inc offers the following services: Repairs to inground pools, liner replacement, safety covers, opening & closing, pump & filter install & repair, salt water systems install & repair & water testing.
    We do not install concrete or gunite pools or hot tubs , We DO service all pools and hot tubs.

    Contact information

    2072 George Washington Memorial Hwy, Hayes, VA 23072

    http://www.thepoolstoreinc.com

    Service hours

    Sunday:
    11:00 AM - 2:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM