Precious Pets Transport

AMAZING!!! They were right on time for departure and arrival. A couple came in this HUGE Mercedes Benz van, no windows so people can't see pets inside. She had a crate that she could stand up in. I sent her food along. The dogs and cats and even a bird in the van were all comfortable and had plenty of room. I heard from them every day, telling me how Ella was doing, where they were, that she was eating, and was comfortable. Half way to California, she was the only dog left in the van, so they let her out of the crate and she drove while sitting on a bench seat. When they met my daughter, Ella was happy, bounded out, and all was well. I can't say enough good things about this company. They are TOP CLASS all the way. I heard from them at least twice a day. They were a retired couple and this is what they enjoy doing ... Ella enjoyed it too!

It went very well. Due to a specific schedule they were able to make sure the cat was picked up by a certain date. We were told it could take 4-6 days for the trip. However, she made it here in just 2 days!! We were so happy she did not have to travel any longer as she would be stressed enough just having to leave her home for a new one. Dan was great on both ends of the trip. He was able to get the cat in a crate and said she did well on the trip. She came here looking healthy. Of course she is nervous, as is expected with this dramatic a move for her. Everyone was very accommodating and professional.

Very well! Considering how hard it is to move pets and how traumatic it can be for them, I don't think it could have gone any better. We had great communication and a very helpful, competent and friendly driver, Beate, pick up our pets. She took excellent care of them and gave us updates along the way. She arrived sooner than expected which was great! If you want to move your pets, this is a very helpful service, I highly recommend them!

Precious Pets Transport Service arrived on time at my home in NJ. They were absolutely amazing helping us capture one cat, then loaded all 3 for a private ride to NC. They also took some extra cat liter and food for me. My pets arrived the next day, happy and healthy!! Everything went very well. I would hire them again without hesitation!!

Everything went better than planned, pets arrived 2 days earlier than expected and all were in good health.

It went great. The mover was the most patient person I've ever met.

I adopted a three legged, older disabled dog who was living in circumstances that were not the best many states away. She did not fly well and after research, I decided to use Precious Pet Transport. They were wonderful! The trip was h****** my poor old dog but the driver went above and beyond to make her comfortable and comfort her. The driver was in regular contact with me and wanted updates on my dog after she was delivered to me. I am happy to say that my dog, Sophie, is much better, is getting physical therapy and is now a happy wiggly dog despite her disability. I am very pleased with the care an compassion shown by Precious Pet Transport for my sweet old dog.

On the death of my mother, we had to arrange the transport of her miniature dachshund Tawny from California to Maryland on short notice. Our original plan was to carry Tawny as carry-on luggage on a non-stop flight but she would not tolerate the carrying bag nor having to sit on the floor. Precious Pets staff were very helpful, responded quickly with an accurate price quotation (over a weekend) and able to coordinate Tawny's pickup from the Vet in California where she was being boarded within one week for delivery to Maryland in 5-7 days. Tawny was picked up on schedule, our driver Linda was very friendly and clearly cared about making Tawny comfortable when we called her each day for a progress report on the trip, and Tawny was delivered in excellent shape in only the 5 days (Thursday evening to Tuesday evening). Tawny is clearly happy in her new home with us and with her new brother Lucky. We were very pleased with the service provided by Precious Pets and would not hesitate to use them again were that ever necessary.

I'm a US Marine currently stationed far from home. I recently found out that I had to relocate my perfectly adorable cat Dinah from her temporary foster home in Philadelphia to a new residence in Connecticut. After reading some horror stories about airlines loosing cats/ mistreating pets in tranist, I decided to look into other options. After finding Precious Pets online, I contacted them for a quote. Their response was immediate and thorough. Customer service was great, they were very understanding of my situation and made me feel confident that everything was under control. When the weekend came for her pickup, Dinah's foster mom contacted me to say the driver had picked her up in the evening and would be delivering her to Connecicut the following day. I gave Dan, the driver a call. He didn't pick up at first but returned my call very promptly. He assured me that all was well and gave me a time frame that he'd be dropping her off. He also promised to call the family member whose house she was going to as he got closer. A few short hours later and I got a call that Dinah was safe and sound, exploring her new digs and purring like crazy. I can't tell you how happy I am that I found Precious Pets. Being a pet parent in the military can be stressful since we handle everything long distance. Precious Pets gave me peace of mind that my Dinah was well taken care of, and made everything easy for myself and the other two people involved. Highly recommend, and would use again in a second!

All went fine. The driver dropped then off at the specified vets for boarding. TThey kept me informed as to there and aririval.Didn't see them for a few days as we arrived after them. but they seemed fine and in good health. would certainly use them again.

I recently used Precious Pets Transport Services to transport a family pet from California to Alabama. While not warm, the customer service seemed professional. We were told that the trip would take from 4-6 days. Their policies clearly state that extra items cannot be transported with the pet. I provided 7 days worth of food and our dog's leash/collar. On the day of the pick-up, we were assured that we would be given daily updates on the trip's progress. The van seemed small and cramped, but I suppose that's what can be expected. The driver informed us that he would be taking a route from California through Colorado, Minnesota, Milwaukee, New York, New Jersey then down to Alabama. The driver assured us that the trip would safely take 4-6 days. This seemed like a long route to take, but they are the professionals. I trusted their expertise. The first two days went well. The driver contacted the receiving party daily to give updates on the trip. After that, no more contacts without us having to reach out for updates. It ended up taking 8 days for our pet to arrive in Alabama. No reason was given as to why it took so long. No apologies. Luckily, I sent our dog with enough food for 7 days. He didn't eat well during the transport (not unexpected) and arrived in Alabama with 1.5 days worth of food still in the ziplock bags I had prepared. Upon drop-off, the driver refused to leave my pet's health certificate with him. This seemed odd to me. The health certificate is valid for 30 days and belongs to the individual pet(s) it certifies. I waited two days for them to contact me regarding the prolonged travel time or even to say a simple 'thank you for your business'. Nothing. During those two days, I reached out to the USDA, the government agency that regulates interstate transport of live animals. The USDA agent stated in an email that "The health certificate should accompany the animal. This document is generally purchased by the owner, as such you should have a copy or the original. Please contact your pet transport company and request your certificate or a copy." I wrote Precious Pets Transport Service after two days. I expressed my concern that my pet's transport took 125-200% the agreed upon without any explanation provided. Linda apologized for the prolonged travel time and cited weather as the cause for the delay. She also confirmed my suspicion that the route taken was altered from the original route planned when I booked my transport. She stated that the health certificate would not be returned. I wrote back requesting the health certificate and forwarded the email from the USDA assuring that the health certificate should stay with the animal being transported. Jill wrote back this time. Jill was simply unapologetic and blankly refuted the information provided by the USDA agent. She refused to return the original document I purchased and offered to send me a copy. Fine. In recap, they are a business and seem to be motivated by the same that motivates a majority of the businesses these days- MONEY. They changed my pet's route to include more stops and more opportunities to make money at the detriment of my pet's comfort. The trip took 125-200% the time advertised and contractually agreed upon. Their communication skills are lacking. Had they informed me or the receiving party that bad weather was slowing them down, we would have been expecting the prolonged travel time and at least aware of the issue. At no point did I express an interest in a refund. I will not use Precious Pet Transportation Services again nor will I recommend their services.

When my daughter recently moved from Jacksonville, FL to the Boston, MA area, I recommended she contact Precious Pets Transport, LLC for her two cats. The idea of driving with the cats, in cars packed with enough belongings to last until the household goods were delivered, was daunting, especially since one of the cats was known for vomiting or defecating on a simple trip to the vets. She was ultimately convinced to use Precious Pets, although worried about entrusting ?family? to strangers, and it turned out to be the high point of an otherwise very difficult move. My daughter was given the driver?s (Cindy) cell phone, and made arrangement for her cats to be picked up at their boarding facility. She was contacted with a window of time for both pickup and delivery, and contacted for confirmation when pickup occurred. Her vet provided a light sedative to help both cats with the trip. I was present when the cats arrived and was extremely impressed with the Cindy?s manner and the cat?s condition. Cindy brought Zelda in and waited for her to be reunited with her people. She expressed concern that Zelda hadn?t eaten but assured us that she?d been drinking water and using her box throughout. When, Fitz, the ?problem? cat came in, the driver let us know how fond she was of him and what an excellent eater he was! Both cats were immaculate and simply happy to be back with their family. Most amazingly, neither had been tranquilized - all the pills were returned unused along with leftover food sent for the trip. Having them arrive so seemingly unstressed, safe from the chaos of the move, was worth every penny of the charge (which was competitive with other estimates). We would not hesitate to recommend them and use them for future long distance moves.

Everything went great! Our cat was picked up on time, we spoke with the driver several times during the transport to let us know how our pet was doing and our cat arrived on time - safe and sound. I absolutely recommend Precious Pets.

They were in contact with me every step of the way. I knew what to expect. My dog was very fearful of getting into the van at first and the driver worked with her a lot to get her used to things. By the end she was hugging her and crying when she had to leave her at the kennel. She had nervous diarrhea the first day, so she called her office and called me and changed her diet and gave her meds to get her better. She cleaned her up in the hotel. She contacted me a couple times a day and sent pictures so I could see them and see how things were going. She delivered the pets on time to the kennel--she called them ahead of time. She dropped them off and their food and bedding. She was kind and friendly, safe and great with my pets.

The service provided was excellent. Communication was top-notch - The dogs were well taken care of on their journey across the country by their driver, Dan, and arrived in excellent condition.

Precious Pets Transport did exactly what they said they would do and my cat arrived at destination when promised and she was in good shape. Very caring personnel who invited phone calls to check on trip progress. Would highly recommend this organization.

We chose Precious Pets after doing research on multiple pet transport companies over the Internet. We found that air transport was too costly and time intensive for our needs, and Precious Pets offered the best service for the price for ground transport. We put down deposits for the two cats and the dog and set everything up for the transport of three out of our four pets (one cat came on the plane with us). Everything was fine until it was time to get a date and time for pickup. The moving company had arrived and was packing up our home, and we were set to fly out later in the week, but we couldn't get in contact with the company for a pickup date and time despite multiple calls and e-mails. It turns out one employee was at a conference out of the country and another was out for some other reason. We were pretty stressed out as we weren't sure whether our pets would be picked up from our house while we were still in town or if we would have to kennel them and the company would pick them up from the kennel. Finally, the day before we were to move, we got information on who would be picking up the pets and when; we immediately told our kennel when they could expect our pets to be picked up. After this point, everything went smoothly The driver picked everyone up, took our cats down to my mom's house near Tampa, and then drove our dog out to us in California. The timelines were right on and everyone arrived safely. Overall, the company did pretty well. This was our first time using pet transport, but we feel when the company was in communication, everything went smoothly. Payment was easy, and while we feel nearly $2000 is a lot to transport three animals, it was a very competitive price compared to other companies. Also, the company seems to care about animals a lot, as was evidenced by the driver we talked to and met, and took good care of our pets.

We did not have any issues with reservations and pick up/delivery dates. The thing that concerned us most was when our dog arrived we noticed that the skin on his elbows had been rubbed raw with red sores and needed treatment. The hair still hasn't grown back in those areas. It was obviously from the crates they keep the dogs in during the trip but I'm not sure how that happened since we provided a blanket. I think if more attention was provided it could have been avoided but it seems they focus on speed of delivery as opposed to quality of the ride. The driver made it from the East to West Coast in only four days so it's doubtful that the dogs get the 4 walks a day they advertise on their website. Our dog also had three LARGE bowel movements within 3 hrs after he arrived making it more obvious they are not walked much. This is not common for him - one of them was inside which he never does but it seems he couldn't help it. As I said before we had no problem with making reservations and the staff was professional, however I think a little more attention during the trip could be provided for the price we paid.

This company did a good job completing this service for me. The office staff who made arrangements (Jill) was friendly, communicative and helpful. Dan and Steven (the drivers) called me a day before to let me know they were about to arrive. They had some difficulty getting one of my cats into the van, but were patient and calm in dealing with her. The van was impressive--basically a kennel on wheels. I do not think that the cats were allowed out during the trip, but their cages were tall enough for them to move about. At the end of the trip, they gave me the wrong food (and didn't have any of the correct food) which concerned me a little. They have special food due to the problems of one of them. Not the end of the world, but maybe need to be a little more careful about that. This and the cost were the only downsides. When I last moved this far, I transported the cats via plane and they both were completely upset for months after. They were stressed by this move, but nothing to the degree of air travel. In a few days, they were back to themselves and glad to be home, albeit a new one. Good job, guys!

Pets are what we have in lieu of children so we were very, very worried about entrusting them to people we did not know. After considering all the options and looking carefully into the various services offered, we decided to use Precious Pets Transport and we are so happy we did. The co-owners of the business, Linda and Jill, were very easy to deal with, professional and responsive. They let me know exactly what I needed to do on our end and what to expect from them. The women who transported our pets, Sherry and Cindy, are WONDERFUL. They are obvious animal lovers par excellence. They communicated with us throughout the trip. (We were driving in another vehicle at the same time but not in sight of each other). We all arrived at our new house about the same time. They took such good care of our animals that even the cats were not freaked out and cats do not like to be moved. Everyone was happy. I cannot say enough good stuff about this whole outfit and especially Sherry and Cindy. They helped remove a major stress from our major move. If Precious Pets Transport was not out there we would have had to make at least one additional trip to transport the animals ourselves because there was no other service I felt comfortable with. 36 enthusiastic Paws Up!

The couple who handled my dogs, Dan and Tracy, were kind, clearly knew exactly what they were doing, had a very organized, large, spotless van with crates for each of the dogs. They stopped for 'potty' breaks 4x a day and were able to handle animals on a medical regime. They arrived early to pick up the dogs, handled the dogs well and delivered the dogs off in Florida early. They clearly love handling the animals and enjoy the cross-country drive. I was so grateful to have serendipitously found Precious Pets Transport because I really did not want to drive the dogs myself and I did not want to transport them in the baggage area of an airplane. The dogs arrived happy and healthy! This service is a blessing for animal lovers.

Ella was picked up at my home by Tracie and Dan who were lovely and put my mind at ease. Ella warmed right up,to them. I provided a nice crate pad and food. I was delighted when I saw the inside of the huge Mercedes van. Crates were lined up and had some cats and dogs, All within full view of driver and passenger. There was no smell. It was immaculate. Ella went right into her crate and I had a big lump in my throat as she rolled away on her journey to my daughters house in California. They told me to pack enough food for four days. I called the next day (they gave me a cell phone number and said to call anytime) and told me Ella was doing fine and the trip would be three days. I called every day for updates and Ella was doing fine. When they arrived in California they were too early for my daughter to meet them at the planned destination, so they contacted her and met her at Petsmart which was perfect as my daughter needed some supplies. Ella was so happy to see her and was in great shape. After a nights sleep,she settled right in. I can't say enough good things about how professional this company was and how wonderful Tracie and Dan were. I was so worried about my girl making this trip at her age and could not be more pleased!!!! Everything was done as promised. There was a point when there were no other dogs in the van and Tracie said Ella had the run of the van and would wander in and out of her crate. She seemed very happy! I give this company and it's employees my heartiest endorsement and am so glad they were the company I selected!

EXCELLENT. Very responsive to email requests and questions . The person who picked up the kitties in CT. and delivered to them to me in TX,. kept everyone informed every step of the way. The babies arrived in pristine and extra FUZZY/happy condition. I would highly recommend Precious Pets to anyone needing movement of their beloved pets.

I was very pleased with their responsiveness, patiently answering questions since I had never done anything like this before.Very satisfied.

Our large lab was confined to a small crate for the trip - understandably, they did not want a lot of room for him to bounce around if the van stopped suddenly. He arrived in good condition. His bedding was soaked because they place a water bowl in his small crate with him - there has to be a better solution to that. The drivers were polite and seemed very dog friendly. There were other dogs in the van, and the van was set up so the dogs could see the drivers, so the dogs don't feel so alone. It was expensive, but it was close to our schedule for moving, and got our beloved old dog here safely. Wish our household goods had been treated as well by our moving company!