Moving By Brian

unknown

They never showed up! After repeated phone calls to confirm the day before and the day of they NEVER answered or called back! Worst company ever!

I have mixed feelings about my experience with Moving by Brian. Positive feelings overall. Brian is certainly earnest and serious about the moving services he performs. He did an excellent job as far as handling and packing the truck. No complaints regarding the actual physical loading and unloading of items. Can't argue with his price, he was much less then the cost estimates of other local movers. On the downside. They were supposed to start at 9:30am, but were over an hour late. There were only two people on the moving crew. By Brian's own omission he decided he did not need a third person. Those two hustled and didn't waste time, but it still took them 5+ hours to finish loading the truck. The truck they brought wasn't big enough to quite hold everything, it was so late they had to come back the next day with a pick-up to get the rest. After the drive to Harrisonburg it was after 6pm before they started unloading. Supposedly unloading is faster, but we knew there would be no way they would finish before 11pm or so. When the truck was about 90% unloaded, the other crew member had to leave to work another job, leaving Brian to finish unloading by himself. Which also meant there were a few larger furniture items he couldn't re-arrange by himself. I'm not sure if a third crew member would have shortened the load/unload time. Either way, Brian should have done a better job estimating the size of the job, and stating with his estimate the unloading would go till late at night. We weren't quite prepared for that, and after a long day things were just to rushed at the end. Stretching the move over a day and half would had been better, even if it cost a little more. Would I use Moving by Brian again? Yes, with qualifications. Those qualifications being getting complete details from Brian on how he will handle the move. How many movers he'll provide. When will he start. When will he finish. What size truck. Will he have a second truck onsite in case all items don't fit in the main truck. In our move Brian was trying to save us some money, which we do appreciate, but we feel he missed a few things he could of done to make the move go smoother.

Brian and his team wrapped, packed and loaded our items and furniture as if it was their own. Nothing was broken or damaged upon delivery and setup, as has been our experience with the big national van lines, who picked up men off the street to unload, during our previous interstate moves. They were polite, enthusiastic, and professional in demeanor and speech-a real pleasure to work with. Only hitch was with the van itself-door stuck and it had to go to a shop in Tampa. Brian stayed with the truck overnight to make certain it was secure.

no details I didnt use them

Confirmed an appointment multiple times via email and phone but cancelled via email the night before the move. Phone manners were very rude and he falsely accused me of trying to 'get something for free' after I asked him to simply explain his fees.

Brian and his team are hard workers. They were both professional, courteous, efficient, friendly, personable and very careful with our belongings. I felt like we were being moved by friends!! Not a nick, ding or dent in any of our furniture and nothing broken in any box. They do EXCELLENT work! They treat your belongings as if they were their own. I would definitely recommend Brian to family, friends and co-workers for their moving needs!

Horrible horrible horrible experience!!! Do not use this company. Called and got a quote for loading my moving truck. They confirmed and even called me days before to confirm again. Seemed like a great guy and a great company. The day of services no one showed during the scheduled time frame. I called to make sure they could find the place and the guy said he was in Louisiana!! Said he couldn't do the move and couldn't call me because he didn't have my phone number which was a lie because he called me to confirm a few days earlier. Just never showed and hoped that I would be able to reschedule. Zero professionalism. I can't believe this company is on Angie's list and hope no one ever has to go through what I did. The truck was scheduled to leave that day and was supposed to be picked up by another company and he knew that. Please do not take your chances with this company!!

Very prompt quotation after initial contact. Service provider gave me a very reasonable time period which met our person needs. The moving services ocurred at the promised time frame and as expected.

unknown

I sent an email asking the company to contact me for an estimate on our small job. I never heard back from them. Very disappointing.

Overall it went about as well as it could have gone.

He was a very nice guy. He was actually on vacation when I called for the estimate and he cut his vacation short to come out to do that. He said he would get me the estimate. I called him a week later, after not receiving it. I received the estimate a couple days later. I called back on clarification on the estimate and he said they had a new computer system and he would review it. I have yet to hear back from him, though.

Truck broke down and didn't have a back up so ended moving a day late. Once they got going they were good at moving things without issues.

Excellent - arrived promptly/ worked quickly and carefully

This sounded like the perfect company from all the reviews here on Angie's List and probably would have been had I planned to move a whole house of furniture. However, my move consists of a few boxes of paperwork, two pieces of furniture and some wall pictures going from PA to FL. Most companies I spoke with understood that I would want the items picked up, warehoused a couple of weeks and delivered to my new residence after I got there. To be honest to Brian, I DID joke about it being a stretch between pick up and delivery so I'd have to pay for hotel rooms for the movers and perhaps that was taken seriously since the rate came back three times higher than any lower ones and twice the rate of the next highest at around $4500. Remember this is for less than items than it would take to fill an 8' x 8' room with items only on the floor, not piled to the ceiling. I have no doubt that Brian is a delight to work with as he was most professional over the phone, but I cannot waste that kind of money and don't know many folks who can. However, I do recommend that you check with him based on the other reviews; you may fare much better than I.

Brian and his employees moved everything from our house in Charlottesville to our new house in Richmond in record time. Movers we had used previously took almost twice as long and even complained that we had too much stuff. Brian and his guys were nothing like that! They were professional, personal, and pleasant. They were gentle with all of our stuff and placed everything in the exact rooms they were labeled to go in. I HIGHLY recommend them if you are planning a move. They also do out of state moves. I will certainly use their service again when we need to move.

This included packing, moving, and unpacking everything. Overall I would highly recommend him for just about any type of move. He handled our belongings with care, and he packed everything to make sure it would arrive safely. I would highly recommend him!

Brian and his helper were very professional and efficient. They showed up on time and had my storage locker loaded up in less than two hours. Everything was securely packed and braced for safe transport. When they arrived at my new place they quickly started the unload process and asked where I wanted boxes and furniture placed. They also took great care not to damage my furniture or the walls in the apartment while placing where I needed it. Extremely pleased with Brian's high level of service and professionalism.

Brian is a class act. He loves his job and you can see it in the work he does. He showed up on time. Handled all our belongings as if they were his own. He packed carefully. There was not a scratch on anything. Nothing was damaged in the process. We drove behind him for a way on the road, and he was very careful. To the point of parking for his lunch break on a a flat spot rather than a slanting spot to make sure the load did not shift in the truck. I would definately use this guy again for any short or long haul work.

Brian had to deal with an ever-changing schedule, as U-haul had several issues delivering our Upods. Finally, after getting the Upods there, Brian and Jeff arrived and went straight to work. Brian left at 3AM and drove in from Harrisonburg, VA to my house in Fairmont, WV. He is a marine and has a die-hard work ethic. He made sure that things were loaded/unloaded carefully and didn't complain at all with having to climb all of our sets of stairs! Great service, great guy, great company!