CANNONBALL POOLS LLC

After checking into several pool companies we decided to use Cannonball Pools because they were a small company and they were local and seemed to have a lot of knowledge about pool installation. They were very prompt in returning our calls and had great answers to all of our questions. After several conversations both in person and on the phone we decided to sign a contract. One of the questions we had asked was if they had a contractors liceses - the answer was "YES". The day we signed the contract Travis - the salesman - came, had us sign the contract and give him $10,000.00. We were told the pool installation would begin within two weeks. After signing and handing over the check we asked if we could have their contractors license number. Travis said he didn't have that with him but would have Tyson send it right over through emal. This is where the trouble began. After several days without receiving the license number we began to call and ask for it - we kept getting the run around and excuses and finally Tyson just ignored our phone calls. We did some checking on our own by contacting the VA Contractors Board and found out that they did not have a license. We confronted them with this information. At first Tyson lied and then finally admitted that he didn't have on but was working on it. He said he had passed all of the tests and just needed to pay his fee and assured us he would do it that week. Another lie - never happened. We inquired about it several times, each time he said he was going to do it. At this point our check had already been cashed. We foolishly agree to continue working with them because I had called several references they had given me and everyone had wonderful things to say about their work. Time passed, weeks then a month - still no pool. Lots of calls and excuses were made during this time. We contacted Tyson's prior employement and were told that he did do good work but had issues with finishing a job and to make sure we did not pay him in full until the work was completed. Another red flag. The pool finally came the second week of October - arrived on a truck but Tyson had no way of getting it off the truck - never rented a crane! Several hours later they managed to pull it off and sat it in our front yard where it stayed for three days. He finally rented a crane and they moved it into the hole. The lies and excuses continued, I really don't have enough time to write everything down. Tyson usually showed up without the needed equipment and supplies and would leave for hours at a time to go get what he needed. Sometimes he would come back and work at night using the lights from his truck. Throughout this whole process on of our biggest concerns was with the concrete. We had been told that he had a highly experienced concrete man who did all of his jobs, we asked over a dozen times to have his number so we could discuss color and texture but as usual there were many excuses and we never got to talk with "Hector'. Finally in November we were ready to have the concrete poured and found out he didn't have anyone lined up to pour. He asked us and our landscaper for names! He finally found someone to do the job. We met with the concrete guy who turned out to be great, but he said he would never do another job for Tyson because he seemed so unorganized and rushed. He told the concrete guy to just pour whatever color he could get and not worry about what we wanted. Lucky for us he called to meet with us because he wanted to make us happy. As I said he did a great job. It took Tyson over a month to pay the concrete guy and as it turned out the check bounced and it is now January and we have been contacted by the concrete guy asking for help in getting Tyson to pay up. As usual he has a boat load of lies and excuses. Other issues - once the pool was filled with water Tyson failed to put up a temporary barrier - which is required by code, we had to ask him to come back. He finally put one up but it didn't go around the entire pool - he said he ran out of fencing, he never closed the pool - finally at the end of December we had to insist that he came to do that. It's January and we still do not have a final pool inspection nor do we have our pool cover or the cleaning supplies - hoses and such that were to be include in the pool package. We were never given direction on how to use the pump or anything else. I could go on and one but it just wears me out. Tyson never answers his phone and you cannot leave him a message because his inbox is always full and when you do actually get to talk with him it is nothing but lies. I cannot believe we ever got ourselves into this mess. My husband is a professional CPA who is usually very thorough with everything he does but in this case we made a bad judgment call and cannot believe we are in this situation. This has caused us much strett and heartache and we just want it to be over. I would NEVER recommend this company to anyone. And as an FYI - we found out they have used several different company names. So beware!

He came out, measured the pool, and even cashed the check. I have never heard back from him. I have tried to contact him several times, and there is never any response. This has been a terrible experience.

He knows his business. He is great at installing at installing fiberglass pools. He is great at fixing what other people have screwed up. He is another one-man show that really can get it done for a reasonable price.