Tidewater Roofing

Easy to schedule with, good price, work done in timely fashion.

They are really terrible. Our roof has fallen apart like five times. They've come out several times for shingles falling off. They come at no because they argue that it was an inadequate job. Ask a lot of questions about quality or material workmanship before you commit.

The job went very smoothly. They were here a week total from beginning to end, with most of the work being done in just a few days. There were a few minor concerns, but they quickly addressed them to my satisfaction. There is a 10 year warranty from Tidewater Roofing and a 20 year warranty for the TPO material(s) from the manufacturer.

As marked above everything was excellent.

The work was scheduled through the roofing contractor. Crew showed up on time and completed as scheduled. The crew never missed a beat, did not have to be reminded to complete a task or require direction in any fashion. They knew their work, exactly what had to be done - very professional. My house is in the trees and is constantly inundated with leaves in the fall and pollen in the spring, usually requiring several cleanings during both seasons. A year after installation I noticed some clogging on one gutter, called the company to ask if they could help. There was not even a hint of complaint or accusatory tone, just asked where the problem was located and said they'd be out on a particular date during the AM. I'm so used to being let down, I forgot to check it until the next day and they had no only cleared the obstruction, but cleaned the gutter outside as well. I wouldn't hesitate to recommend these folks to anyone. Great job and great to deal with.

The complete job went on while I was at work without any worries

Wonderful, they did great work, came when they said and were very quick. Much less (thousands less) than we expected to pay. They did a great job and they've done good jobs for many people I know.

Great job. Had AC line hit with nail & Tidewater took care of AC. Great job. Jim did awesome.

Delays, and unresponsive. The gutter job took months to complete, due to internal miscommunication. Did not honor contract terms to fix roofing issue. Did rebate only $300 after days of negotiation.

Came to vist on time. Gave estimate for a to z job. Came back once the animals - in the attic - were vanquished for good. Repaired the hole, the plywood, the sheathing, the shingles and even fixed the chimney cap for above asked for service. Roof looks great and not a speck of trash or old rubbish left anywhere - super clean - super polite and really flexible to our schedule.

They have fixed by downspout and gutters. They are very quick and efficient with their work. Always on time.

The technician was prompt and professional. The technician explained what he needed to do to complete the job and explained what he did after performing the service. I couldn't as for anything better. I would definitely recommend them to a friend.

fixed the leak first time. very profesional service

We were very happy with them. They did a great work on the gutter. They were reasonably priced and professional. They did a good job. I would strongly recommend them. They were easy to work with. They were professional and prompt.

Tidewater Roofing Tidewater Roofing, job was good, but we have had issues with it since then with it leaking. They claim it is not their issue.

The interaction was very good. They were very courteous and did a good job very quickly once they got out here.

The overall service was fine and the installation went relatively smoothly. They were a little bit difficult to communicate with at times. For example, we had told the salesperson that we wanted two layers of shingles but when the installation crew came out they claimed they only had one layer of shingles on the order. It turns out that everything was fine but it was a momentary snafu that would have cost us several hundred dollars if we hadn't caught it. So there was not a lot of communication between the installation people and the management but beyond that everything went smoothly. The pricing was good; they weren't the absolute cheapest but they were one of the lowest priced. They responded very quickly to follow up calls and I will use them again in the future.

We weren't here when they dropped off the estimate and I did not have any personal interaction with them. I only had some phone conversation with them. They were very responsive and very upfront with their quote. They gave me a pretty detailed write-down on what they would do. I used another company to do my roofing job.

An excellent sales representative visited and clearly explained his product, installation process, and price. The work was done promptly, carefully, and neatly. This job has stood the test of time. I have had these gutters for six years and they work great.

They are really good. They finished the work in half a day. They showed me what to do. They were fast. I never had a leaking roof since then. I would use them again in the future.

They were able to replace our old roof. However, when we got our first rain, the roof leaked in the old place as well as new places. We called and they came out a supposedly fixed the problem. There was new damage to our ceiling and it has been months since that incident and they still haven't fixed the additional damage. Furthermore, the roof is still leaking. I would NEVER use this company or recommend it to anyone. The quality of their work is bad and they do not follow through. I am very close to taking them to court.

The price was higher than another quote but well worth it. This company was very professional and did an excellent job. It was a very hot week (always in the mid nineties). They worked carefully and did not rush. They cleaned up any mess at the end of the day.

Tidewater Roofer = bad service. Called them to give our roof once over, repair where needed and to replace missing shingles. Agreed to $600. They did some work on / near one of our dormers and we had a leak the next time it rained. I suggest not using them. Sept 2011- Please note that this is a follow up to the above. After posting the above, the owner of Tidewater Roofing called and we discussed the issue and he provided a full refund. Although my experience with Tidewater Roofing was not good, I do commend them for their follow up and the refund.

Update - After publsihing this report I was approached by the owner and asked what it would take to remove this negative post. I told him that refunding the cost of the gutters would be a good faith effort in restoring confidence and that I would edit the post if the money was refunded. In fairness, I thought I removed the post several months ago. However, I received a letter from owner remindeing me of my commitment to edit or remove the post if he refunded the cost of the gutters - which he relunctantly did. So, in accordance with my agreement, I have removed the sordid details of my experience. Below is a highlight version of my experience: 6 months to complete the job with a couple no show, no calls. Poor initial design attempt left significant water pooling on my flat rrof. Subsequent agreement to redo the roof and add gutter to fix the problem. Made partial attempt to take down the lip they built up and placed gutters. Water still pools to unacceptable levels after any rain. Workmanship of the wrap, the flat roof resurfacing and the gutter toopers around the house was good, no complaints. Workmanship on the gutters around the flat roof was average to poor. There are still a couple leaks behind the gutter which I was told was due to the design of the roof and the slope is such that water pools in a low area between two downspouts.

The roof on our house was the original roof with a construction date of 1991. There were a couple of spots where stains were developing. We called Tidewater Roofing to give an estimate on replacement. The estimator who came out on Friday, 15 Aug was very friendly and knowledgeable about roofing systems. We called the estimator that Friday afternoon to tell him we accepted his bid and he gladly came out the next day Saturday to give us the final details, make our color and quality selection and sign the contract. We had to put down a $1,000.00 deposit. We were told that the foreman of the job would contact us with an estimate start date the next week, which he did. The foreman discussed the possibility of a start date on Wednesday, 27 Aug, but pushing our start date back one week to 3 Sept because of forecast for rain, which was understandable and what we agreed upon. To our surprise the next week on 26 Aug, a Tuesday morning, a roofing supply company showed up with our shingles and wanted to place shingles on my roof and the rest of the materials in my driveway, which would have had to sit there for a week. We never received a call telling us that they were going to deliver shingles on 26 Aug which would have had to sit for a week on my roof and in my driveway. Thank God we were home because they had the wrong colored shingles. I called the foreman and he of course was very apologetic and said he missed postponing the order until the week of 1 Sept. The next week we were in D.C. for the Labor Day holiday and came back on Tues 2 Sept where our shingle were positioned on the roof and driveway. My car was still in the driveway because we had no idea when they were going to deliver the materials. Had I known this, I would have moved my car. That was the one drawback to his whole experience, a lack of communication when it counted. On the day the work was to be started, the crew showed up on time, we met the foreman and discussed how and what would occur during the entire project. The crew got started around 9 A.M. and were completed with the job by 1 P.M. The foreman doubled checked the area for nails and debris, answered our questions and explained the company's warranty. We paid the balance and he was on his way. Overall it was a smooth operation except for the few hiccups mentioned. The work was of good quality and my neighbors commented on the look of my roof. As it turned out, one of my neighbors just had their roof replaced by another roofing company and it took them 2 days to complete the job, and the crew was very noisy with shouting and playing loud music. I'm glad we did not have that kind of experience.