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STEVE CARSON PLUMBING & SON

Plumbing, Water Heaters

About us

All types of plumbing residential install / repairs. Drain and sewer cleaning.

Business highlights

36 years of trusted experience

Services we offer

PLUMBING

Services we don't offer

No new construction plumbing or whole house piping.


Accepted payment methods

Check

Reviews

5.025 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 25 reviews

Cynthia L.
06/2017
5.0
plumbing
  + -1 more
My plumbing problem was fixed in 17 minutes. Recommend recommend recommend
Description of Work: My sewer line was backed up. I called Carson and Son plumbing because I heard a lot of great reviews online. They came out the same day and fixed my sewer line in less than 20 minutes 17 minutes to be exact. I will come them if I ever run in to any plumbing problems. And I would recommend to anyone who are having any plumbing problems. They do not try to milk the time just so they can charge you more money. They get to work right away. They just ask whats the problem then they get to work. Amazing job well done problem fixed thank you Carson and Son.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Jeanne S.
05/2017
5.0
plumbing
  + -1 more
Great! Will always hire them first.
Description of Work: Small leak in laundry plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve A.
06/2016
5.0
plumbing, water heater repair
  + 0 more
Arrived on time. Were very professional and pleasant to have in our home. Work was clean and on time. This father and son team really delivered. We had just had them replace our old and badly stained kitchen sink and the work there was excellent as well. I would highly recommend them to others and they will be our plumber of choice for all future needs. Thanks guys !!! Steve Arbogast
Description of Work: Replaced leaking water heater. Also, last week they installed a new kitchen sink and faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$925

Lawrence P.
12/2015
5.0
plumbing, water heater repair
  + 0 more
Called Christmas morning. They were very friendly and helped ensure that gas and water was cut off for safety despite being Christmas morning. They came first thing they could given holidays and places closed. Installed water heater and did a great job. They are a family business with wife/mom running office and father and son doing the work. They are busy but they are worth it. I have used several big name plumbing companies and been unhappy. This is second time I have used their services both with A+ experience. I would highly recommend them.
Description of Work: Install 40 gallon Bradford water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Erica N.
09/2015
5.0
plumbing
  + -1 more
Steve & Son came out together and moved very swiftly and politely - very friendly and trustworthy vibe. I had a toilet that just ran water and another that was wobbling on the floor. They replaced the guts of one toilet, and fixed the flange and flapper of the other, seeing that it was the wrong type in there. On a side note, I asked about a loose handle/pipe in the shower and he quickly just fixed it for me. I also asked about a leak stain in the kitchen ceiling and what I thought caused a kitchen light to burn out because of it. He found reason to not be concerned about the stain and somehow believed the light didn't work because of the light switch. Oh really? Yes. So, he just took off the light switch cover, while I'm telling thank you, but don't want to trouble you with that... He stuck some tool in there and, boom, the light came on. Yup. Need to replace the switch. How did he know that?!? Look how much they accomplished, in such a short amount of time, and at an affordable price. I couldn't have been happier with their service. About a week later I replaced the light switch in the kitchen and have light again. Thank you Carson Plumbing!!!
Description of Work: fixed two toilets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Linda C.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I set up the appointment for my elderly parents home. I researched for hours before making my decision. These people are very busy . After I talked with the wife for a long time I decided to wait till the next week when they could come out because they seemed so trustworthy and I cant just send anyone out to my parents home. |The washer was backing up in the kitchen sink and all the other drains were running slow. They got up on the roof and unclogged each bathroom and the washer. My mother was thrilled with their service and called me right away. She felt very safe with them in her house and they took good care of them. I would definitely call them first for all my plumbing needs and wait if I had to.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$165

John L.
08/2014
5.0
plumbing
  + -1 more
The job went well. The workmen went on roof to complete drilling .
Description of Work: Cleaned a kitchen sink,including disposal and repaired pipe under sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

J W.
01/2014
5.0
plumbing
  + -1 more
ame from Angies list.
Description of Work: Our powder room toilet was not working well and I was worried we might need to replace it. I got their name from Angies List. They were very courteous, prompt, and solved the problem. Had what they needed to do the repair with them. Would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Jamie H.
09/2013
5.0
plumbing
  + -1 more
They were excellent. We had duct tape on our tub and he even fixed it at no extra cost.
Description of Work: Put in Kitchen sink and redid plumbing there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Rebecca S.
08/2013
5.0
water heater repair
  + -1 more
My hot water heater had broken and while I needed a new one quickly, I expected a day or so before a new one would be installed. Mr. Carson and his son tag-teamed, one at my home and one at the supplier so they could get one on the truck before the supplier closed for the day. They had it installed and operational very quickly - the same day I called.
Description of Work: Hot water heater replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Joe B.
03/2013
5.0
plumbing
  + -1 more
I had emailed Steve Carson Plumbing requesting a quote for replacing my hot water heater. I had done the same with a few other companies. When Steve contacted me I had already received an offer I just could not refuse from another company. From our intial conversation I will contact him in the future should a need arise.
Description of Work: I needed my hot water heater replaced.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Kevin C.
02/2013
5.0
plumbing
  + -1 more
The only down side was that they couldn't get to me sooner, but I guess that is to be expected of someone who does a good job and is in high demand. Emailed one company on Wed 2/20, and didn't get a response within 24 hours, so on Thur 2/21 I call that company as well as Steve Carson Plumbing. They called me back saying they couldn't come out that day, and they had a hot water heater to install elsewhere on Friday. We called again on Fri 2/22 to confirm we were still interested in having them do the work. On Mon 2/25, we called first thing to supply a cell number to reach us the quickest, and they called around 11am ready to drive to the sight. They got there quickly, listened to everything I had tried up to that point, and recommend thier course of action at which point they got right to work. With in 45 minutes, they had removed the toliet, snaked the toliet with their motorized snake, got the drain clear, removed their equipment, and reinstalled the toliet. I thought it was well worth the cost, as I didn't have the right tool to do the job the right way, and might have broken other things trying to fix it by some other means. I definately would have wasted more time without them.
Description of Work: Half the house plumbing drains were not flowing so the laundry, kitchen, and one bathroom were out of service. We were blessed to have one working bathroom. Steve Carson Plumbing came and got everything flowing again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$145

Jill D.
12/2012
5.0
plumbing, water heater repair
  + 0 more
Mr. Carson and his partner (son) are always my first choice for plumbing work. They do things the right way and are professional and courteous. I have confidence in them and the work they do. From start to finish what could have been a very stressful event was a very positive experience. Quick summary: They came when they said they would even though I was being worked in; were efficient , skillful, good attention to detail, and were careful in both removing and installing the new water heater and drip pan, took care to close the drip pan drain hole with a plastic part that was then filled with caulk per my request not to have water go under house (I am adding a leak alarm) and used the much better ball joint valve to replace the broken valve. They had all the materials they needed with them. When I called, his receptionist (spouse) listened carefully to what I was saying without rushing me and gathered the information she needed to pass along to Mr. Carson to include several questions I had. She is always so helpful and polite and gave me information about the type of electric water heater they install (Bradford White) and why they use this brand. Mrs. Carson said broken and leaking water heaters were something they did their very best to attend to quickly. Mr. Carson called me back very soon after I spoke with his receptionist to get additional data and said he would be out later in the day. Because they do such good work they are in demand and I was happy they could come out the same day I called. I would have waited an extra day without hot water if it had been necessary in order to have them do the work. I had researched electric water heaters and Bradford White, made in the USA, was one of my the top two choices. Due to the very large number of similar complaints on web sites about service and warranty issues with Home Depot etc I wanted a plumber who would back up the warranty to install the new water heater. I had mentioned my kitchen faucet was leaking and Mr. Carson's partner took a quick look and told me they had other customers with issues with this type and kindly got under the sink to get the part number for me and told me how to contact the manufacture to get a free replacement. They noticed my dryer vent was not hooked up and told me how to do it correctly. I highly recommend Caron and Son Plumbing.
Description of Work: Our old Kenmore 50 gal electric water heater began leaking and the water shut off valve to the heater allowed water to continue to fill the tank. Water was seeping under our hardwood floor. The unit was located in a very narrow hallway with a low ceiling next to the washer and dryer. Mr. Carson and son removed a bi-fold door, old electric water heater and drip pan, which had been liquid nailed in, put in a new drip pan, installed the new Bradford White 50 gal water heater, replaced the water turn off with a ball joint valve, replaced the drip over flow tube (think I am using the correct term) and cleaned the area. They were working in a very narrow hallway with a low ceiling and did not leave any marks on walls, ceiling or floor etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Rose W.
11/2012
5.0
plumbing
  + -1 more
Steve and his son assessed the situation and promptly went about tackling each problem. As a team, they work well together, they are reliable, and so easy to work with. The house was built in 1955 so the tub drain pop-up was a bit of a problem Without having replacement parts, Steve improvised and made it work again. They have been handling my plumbing problems for over 10 years and they have never let me down. I highly recommend them.
Description of Work: Replace rusty steel nipple on hot washer valve with new brass Snake out kitchen sink drain Repair tub drain pop-up Cut out and replace tub drain in crawl space with new PVC pipe and filings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

mary P.
01/2012
1.0
plumbing
  + -1 more
e
Description of Work: We contacted this company based on Angie's list recommendations. We placed an early-morning call on Thursday, which was answered with "can I call you back; I'm busy?" "Sure," we replied. They called back about 3 pm. Their representative said that they did not "do" estimates, because they were "too busy." I explained the work that I needed done (replace/repair toilet flanges/set new toilets), and she said that their owner could possibly give me a call with a "ballpark" estimate. I said that I was not willing to authorize someone to just show up and start working, that I would need, at least, a "ballpark" estimate. Their person/whoever, has yet to call me back. I guess they have all the business they need! Not mine, however!

Rating CategoryRating out of 5
responsiveness
1.0


Barry L.
09/2011
5.0
plumbing, water heater repair
  + 0 more
I got a cracked water pipe in the wall of my garage (qest pipe). I checked on Angie's list for a plumber and saw the high ratings this company got. I can see why. The leak occurred on Friday and they couldn't get to me till Monday so they told me how to turn of the hot water and keep the cold water on so I could do basic things. They came out promptly on Monday, quickly assessed the problem and fixed it in less than an hour. The were friendly, courteous, and efficient. I would recommend them to anyone.
Description of Work: A hot water line coming out of the hot water heater burst and they had to replace a section of pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Shelly A.
08/2011
5.0
plumbing
  + -1 more
We were tiling our shower surround, and replacing fixtures but weren't brave enough to do the plumbing. We'd previously had a terrible experience with a big name company, so I immediately signed up for Angie's List to find someone I could trust. I saw reviews for Steve Carson Plumbing, and they sounded like the kind of people who actually cared about their work. They were excellent! They were a little busy when I called, so since it wasn't an emergency I decided to wait to have them do the work(about a week). Steve's wife takes the calls, and is so friendly and helpful. The day they were coming to do the work, they ended up being available earlier than expected, and called ahead to ask if an earlier time would be better for us. They showed up about 15 minutes later and got right to work. The job involved cutting and replacing some of the old copper pipes in addition to installing the new valve at the right depth so that it would be flush with the new tile(which I hadn't installed yet). They gave me advice on how to install the tub faucet, some tips for the wall I was in the middle of skim coating, and a business card of a trusted friend who is an electrician(because I asked). While Steve's son was finishing up the welding, I had asked about a washer that I needed to replace on our pool pump, and Steve went to his truck and searched his supply to see if he had a match, although he didn't have one he did give me a recommendation of where to find one and that was successful. The job took just under an hour, and they were professional, courteous, friendly, and helpful. I wouldn't hesitate at all to call them again.
Description of Work: Had a new shower valve installed to replace old one. New valve was much larger, and available space was tight.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Brian F.
03/2011
5.0
plumbing
  + -1 more
Pleasure to work with Steve - prompt and professional. Would definitely recommend.
Description of Work: Replaced P-Traps following stone counter installations for 5 sinks.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gregg F.
03/2011
5.0
plumbing
  + -1 more
Individual arrived from the company and assessed the situation and I was told that they were on another joib that they would finsih up and get my house next. I opened my door just as they were arriving about 6:00 pm within a couple hours they had my pipe fixed and leaving the area.
Description of Work: busted water line in the front yard on one of the coldest nights in Virginia. Pipe had to be dug up and replaced with new joint. Job was completed within 3 hours at night. I highly recommend Steve Carson and son.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

ANGELA R.
01/2011
5.0
plumbing, water heater repair
  + 0 more
Generally it was okay. They had to come back and fix something but it was no problem. The first time they went out it didn't look broken but some months later it went again. They responded and they came back without a fuss. It was not a bad experience. We chose to replace the water heater in 2010. They could have replaced it but they were conservative. The price was fair.
Description of Work: We used Steve Carson Plumbing to replace a piece of the water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin G.
07/2010
5.0
plumbing, water heater repair
  + 0 more
Could not say I have had a better experience with any company. Steve spent 20 minutes on the phone answering a million questions, explaining different tanks, how they work, different models, etc....while I was still getting estimates. He was extremely professional and provided input on exhaust and even on a dishwasher we were going to install. He had the best possible price for the product and service out of multiple companies including two of the local tool/home improvement centers. Steve and his son came and worked efficiently, quickly, and were very neat. Could not recomend his company enough...Very Satisfied Customer!!!!!!!
Description of Work: Removed existing hot water heater, replaced with new tank, and set up pan with drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$725

CHARLOTTE M.
10/2006
5.0
plumbing
  + -1 more
Steve and his son are very professional and competent. The outside faucet leak was fixed quickly on the first visit and the shower drain repaired once a needed part came in. They had to cut through the second floor ceiling to access the repair area, but were quick to finish and cleaned up after themselves. I would recommend Steve Carson and son to anyone needing a plumbing repair. This job was small, but somewhat complex, since we weren't certain about the cause of either leak. Although they had a busy schedule, they were able to fit us in their schedule and came promptly when called. This is a good company and I highly recommend them.
Description of Work: Repairs were done to an outside faucet that was leaking in an interior wall and to a drain leaking from a third floor shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$286

05/2006
5.0
plumbing
  + -1 more
I always used Steve Carson for any plumbing problems I had. They were very trustworthy, professional and good at what they did. I had my shower head replaced and the one toilet's plumbing flushed. They were very neat and clean and that was a plus for plumbers and they got the job done quick and easy.
Description of Work: I had them repair our shower head and the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

ROBIN O.
05/2006
5.0
plumbing
  + -1 more
He's very reliable and comes out when he says that he is coming. I depend on him all the time to check and do all of my plumbing needs. He is very professional and knows all that he needs to know when it comes to his job. I highly recommend him.
Description of Work: They snaked the drain and unclogged the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

05/2006
5.0
plumbing
  + -1 more
The Carson's have done other plumbing work for us in the past, and they do it right. The response was good, and they came over with all necessary parts to keep the work duration short. They cleaned up after themselves, and usually ask if there is anything else that needs to be done while they are there. They are rather expensive, but they are worth every penny. The leak problem never returned.
Description of Work: Steve Carson Plumbing & Son replaced leaking pipes underneath our kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

    Contact information

    301 Wales Cir, Hampton, VA 23666


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters

    FAQ

    STEVE CARSON PLUMBING & SON is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    STEVE CARSON PLUMBING & SON accepts the following forms of payment: Check
    No, STEVE CARSON PLUMBING & SON does not offer free project estimates.
    No, STEVE CARSON PLUMBING & SON does not offer eco-friendly accreditations.
    No, STEVE CARSON PLUMBING & SON does not offer a senior discount.
    No, STEVE CARSON PLUMBING & SON does not offer emergency services.
    No, STEVE CARSON PLUMBING & SON does not offer warranties.
    STEVE CARSON PLUMBING & SON offers the following services: PLUMBING
    No new construction plumbing or whole house piping.

    Contact information

    301 Wales Cir, Hampton, VA 23666


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM