Valentine HVAC, Inc.

Three years later, my unit is still working. I would use them again for my HVAC needs. May have them do their $100 maintenance service this year even though I still have the home warranty.

Professional, flexible and prompt. Even on return calls. Thank you!

Although I was referred by my home warranty company, hence the $100 fee, I will call Valentine HVAC for any issues in the future. They are prompt, friendly, easy to schedule and know what they are doing!

We have used Dave to work on the furnace and AC at both our primary home and rental property. He is honest, clear and professional. We recommend Dave to all of our friends.

While we have a home warranty, and we found Valentine though them, they have always been super responsive, and extremely honest - two qualities that one may not find with home warranty vendors.

When needed, Dave has always responded promptly - (and whoever handles the phones is also polite and prompt). Best of all, he believe in trying to get as much life as possible out of the air units. Ours are old and can be cantancerous - the air conditioner freezes up about once a year and a smaller unit for our upstairs area seems to be close to the end of its usefullness, yet Dave suggests we repair and continue on - the repairs have never been very expensive and although we have fully expected him to recommend replacement nearly every time we have called (usually about twice a year for the seasonal checkups), he continues to tell us that there is life left in them and sure enough, we make it through another year. We respect his judgement and when the time comes, we will order the new units through him... at this rate, it may be much further in the future than we ever anticipated.

I was referred to Valentine through a home warranty claim. After a previous nightmare experience with another HVAC company, I was ready to have to fight over every little detail and wait until the 6th try for the job to be done right. Valentine was just the opposite. Dave was friendly, prompt, and clearly knew what he was doing. He had great advice on what to expect from the warranty company, and went out of his way to explain some best and worst case scenarios. The parts came in, he and an assistant showed up on time, finished ahead of schedule, cleaned up everything, and I haven't had a single issue since. Easily the best service company I've dealt with since we bought our house, I'd call them again without reservation, especially if I'm paying out of pocket.

Although my heating system and air conditioning are quite old, Valentine always performs normal routine service calls without trying to up-sell me to a new unit. Whenever it isn't performing up to par, they always come out quickly and clean the unit and it is working again. they are very professional, and the rates are very reasonable.

We arrived home from a trip on the Saturday of July 4th weekend to find our HVAC (air conditioning) had completely shut down. Right at the front end of the monster heat wave and the holiday three day weekend. Ugh, what a nightmare! Our home warranty provider assigned us to Valentine HVAC. We left a message on Valentine's voicemail, then sweated through the holiday weekend (with the temperature inside the house reaching >90 degrees). I was worried about getting called back since they probably had lots of messages due to the heat and the three day weekend. I was delighted when Donna called back at 10:15am the first business day morning. She was able to schedule service for two days later, which is pretty remarkable considering how backed up they probably were. Dave came to our house right at the start of the service window. By now the inside temperature was 98 degrees, and nobody was sleeping at night. I expected this to go on for another week or two, since we'd likely need to wait for a new part to come in. Dave was extremely polite and friendly, and my wife felt very comfortable with him in the house with the small kids also there. Well Dave found the problem with the outside fan, a blown capacitor (a metal tube about 5 inches long and 2 inches thick). Great, a busted part on a 26 year old HVAC fan. Guess we'll have to live through sweltering sleeplessness for another two weeks while the part comes in. Waitasecondthere, what did you say? You have the part on the truck? You can fix it right now? ARE YOU KIDDING ME? 35 minutes later the pump is cooling, life is good, I've paid my $100 deduductable, and Dave is on his way. About a half hour after that, the HVAC unit starting dripping--well really cascading--water onto the floor. I called back Donna, she called back Dave, and three hours later Dave was back at the house. Seriously? It usually takes days or weeks to get a repair technician back to the house, not hours! It turns out the HVAC interior was quite dirty, with the drain tube clogged. Dave took out the cooler, cleaned off the coils, unclogged the drain pipe, and replaced part of the pipe with new tubing. This maintenance isn't covered by the warranty, but it only cost me $140. Apparantly, ahem, I must not have, ahem, been changing the air filter as often as I ought to. Many repair technicians might offer a stern lecture at that point, and call attention to my poor attention to detail and questionable standing as a responsible citizen. Dave's reaction? "Well we don't know how long that gunk has been in there, it could be from before you even moved into the house ten years ago." By bedtime the house was a cool 75 degrees, and the HVAC now works better than it ever has. Thanks Valentine!