Verizon Fios

Internet Service, TV Service - Cable, Phone Service - Landline,

About us

Verizon Communications (NYSE, NASDAQ:VZ) is the world leader in delivering innovation in communications, mobility, information and entertainment. We provide superior broadband, video and other wireless and wireline services to consumers, businesses, governments and wholesale customers across the globe.

Services we offer

TV, Internet, Phone, Global IT, Security, Communication Solutions, Wireless Service

Reviews

4.343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
49%
4
33%
3
12%
2
5%
1
2%


Rating CategoryRating out of 5
quality
4.4
value
3.8
professionalism
4.4
responsiveness
4.0
punctuality
4.3
Showing 26-43 of 43 reviews

Toni-Michelle T.
05/2016
4.0
internet service, cable tv service, cell phone service
  + 1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Ann B.
10/2015
4.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$86

Tom E.
06/2014
5.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Sarah S.
05/2012
5.0
internet service, cable tv service
  + 0 more
I don't know that we've ever had more than one or two interruptions within this period.
Description of Work: Cable and internet services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Joseph K.
04/2012
4.0
internet service, cell phone service, landline phone service, cable tv service
  + 2 more
We haven't had any issues, unlike my sister. The price is probably high, but we have been satisfied with the FiOS service and the cable service. My sister got inexplicably cut off, and they couldn't explain to her why. The bill was on time, but it was going to take them about two weeks to set up. They cancelled the service, and within an hour they got a call that Verizon wanted to keep them as a customer.
Description of Work: The provide internet and cable TV service. They also provide cell phone and landline phone service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Mark A.
04/2012
5.0
internet service, cable tv service
  + 0 more
I like the quality of the connection. It is very stable and it seems to be just working fine for cable and internet. I have pretty good reception and have no problems.
Description of Work: I have been using Verizon Fios for my cable and internet services since last July.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

Leslie R.
04/2012
5.0
landline phone service, cable tv service
  + 0 more
I will use them again in the future.
Description of Work: I used the services of Verizon Fios for my telephone and cable service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Sandra V.
04/2012
4.0
internet service, cell phone service, cable tv service
  + 1 more
I love the reliability, but I think it is a little expensive.
Description of Work: They provide me with internet, television and cell phone services.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$230

Buck S.
04/2012
3.0
internet service, cable tv service
  + 0 more
I have been using Verizon Fios for about 4 years for internet and cable services. I did have an issue with this company but was able to get everything taken care of.
Description of Work: I use Verizon Fios for internet and cable services.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

HILLARY C.
04/2012
5.0
internet service, landline phone service, cable tv service
  + 1 more
I heard about them through commercial television. They fix their price for two years and jump up after that. Their internet service is faster than most people's office building. I would use them again in the future.
Description of Work: I use Verizon Fios for internet service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jonathan V.
04/2012
5.0
internet service, landline phone service, cable tv service
  + 1 more
It's a great service, high speed internet, reliable voice over phone service, and HG television. I've been using them for a couple of years. It high end service and you get what you pay for.
Description of Work: I have high speed internet, a land line, and cable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Debra D.
04/2012
5.0
internet service, landline phone service, cable tv service
  + 1 more
I am very happy with the service that I get and when there are problems, they are professional and quick to fix the issues. I rate them highly and will continue to use them in the future.
Description of Work: I use Verizon Fios for cable, land line and internet services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Patrick R.
04/2012
4.0
internet service, cable tv service
  + 0 more
They are alright, not perfect but alright.
Description of Work: They installed our internet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0

Yes, I recommend this pro

Steve M.
04/2012
4.0
internet service, landline phone service, cable tv service
  + 1 more
I have a bundle plan which includes all three services. Their internet service is fast and we have not had problems with the telephone. With the cable service occasionally we lose channels or something will not be working right. If I have an issue I have to call the 1800 number and I am usually on hold for over 20 minutes. It is not unusual for my call getting dropped, and I have to hold again. They try to make you go to their self-service feature on their website which is terrible. It is a painful process to get service with them. For their cable TV there is no option to use except for their cable box. For the DVR service you need the cable box as well. When you do get somebody on the telephone it is pretty clear they have outsourced their call centre to somebody out of United States and sometimes there is a language problem. It is just not a good situation.
Description of Work: I use Verizon Fios for landline, internet and cable services.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
2.0

Yes, I recommend this pro
$206

Alan H.
03/2012
4.0
internet service, landline phone service, cable tv service
  + 1 more
The overall experience is good. The quality is fairly good but there are a couple of glitches here and there. I think the price is high but I like the services that I get. It is difficult to reach someone, but once you do reach them they are right here to take care of the problem.
Description of Work: They provide landline phone service, internet, and cable.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Marcus R.
03/2012
4.0
internet service, cable tv service, landline phone service
  + 1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$178

Donna R.
03/2012
5.0
internet service, cable tv service
  + 0 more
We've been using them for a year and we haven't had any problems. The price is reasonable for everything that we have. We are running 3 computers and 5 boxes off of them. They have a monopoly in this area. We would like the quality to be better but we get what we have. They are very punctual. I've only had to call them out once. We will continue to use them.
Description of Work: We use Verizon Fios for our cable and internet.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$206

Fred & Ilene K.
03/2012
5.0
internet service
  + -1 more
They get an A. They are good except for the price.
Description of Work: I have phone, cable and internet through them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information


Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Internet Service,
TV Service - Cable,
Phone Service - Landline,
Phone Service - Cellular

FAQ

Verizon Fios is currently rated 4.3 overall out of 5.
No, Verizon Fios does not offer free project estimates.
No, Verizon Fios does not offer eco-friendly accreditations.
No, Verizon Fios does not offer a senior discount.
No, Verizon Fios does not offer emergency services.
No, Verizon Fios does not offer warranties.
Verizon Fios offers the following services: TV, Internet, Phone, Global IT, Security, Communication Solutions, Wireless Service

Contact information