RONCO IRRIGATION INC

Ronco has been servicing our system exclusively for 25+ eyars. We've spent thousands of dollars because of our loyalty to Mr. Boggs who started the business and his wife Barbara who ran the office. they were lovely people. However, they have left the business and for over 10 years the company has rude, and mediocre technicians who misdiagnose, who don't speak fluent English and have to come back several times and you they pay high prices for even simple fixes. We decided to try for the first time to do a simple fix ourselves and I called yesterday to simply et a generic name of an item to raise up a sprinkler head. The guy who said he is the manager with 16 years of experience was dismissive, rude, and short fused. In short he blew me off and in a most rude way. He claimed there are many parts and he has no idea, and as I tried to give him specific information about our system namely that it is 25+ years old, that they surely have records that he could look at, that they installed and serviced it for 25 years that we have only one or two types of heads and even the type of head it is from a photo I took. He only got louder and more agitated accusing me of trying to get a diagnosis by phone (absolutely untrue as we know the problem) and why didn't I understand they have trucks on the streets and 1800 customers (implying he does not need to deal with me) and I have no idea his point other than to blow me off. In our case Ii's not so difficult like he was trying to portray it. And if he has 16 years experience surely he could have said, this type of part might be called an extender or a riser etc. Just a general name for it is all I was looking for and told him again. I reiterated several times politely that's all I was looking for so that armed with the name I could take it from there. I repeatedly asked him to lower his voice and talk politely and he then denied he was talking loud and aggressive, in other words acting like a 10 year old. One time in 25 years of business, thousand of dollars, loyalty despite other rude interactions, just to ask a question and we get this kind of treatment. We will never do business again and it is a shame this company is "managed" this way. The original owners were not this kind of people and worked hard to build this business. Obviously this guy and the rest of them do not care about it. He now has 1,799 sustomers.

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Did great job

The workers arrived on time on installation day (early morning) and immediately fanned out and started digging. Everything was in the ground and working (somewhat) by the end of the day. The crew encountered a water flow problem and assumed that it was a low water pressure area. After speaking with our sales rep and the crew supervisor, it was decided that additional zones would be needed to reduce the number of sprinkler heads being engaged at any one time. This increased the number of zones from 8 to 12, and the number of sprinkler heads in each zone from 5-6 to 3-4. This appeared to correct the issue, and the system appeared to work as expected. The following morning we realized the low water pressure issue had not been correctly identified and addressed -- while the irrigation system was running, we had almost zero water pressure inside the house which hindered everything from washing dishes to taking showers. Ronco was back out the next day to try to understand the problem. They even called in a technician from Loudoun Water to test the water pressure. We learned that, although the water *pressure* was fine, the water *flow* was greatly reduced. It wasn't until another whole day of digging around the water meter had gone by that they found a plastic bottle cap had become lodged in one of the pipes/valves which was restricting the water flow. Once that had been removed the system worked perfectly and no other water flow or pressure issues were encountered. Even though several additional days on site were required, with the requisite man hours included, we were never charged more than what our contract stipulated.

I spoke via email directly with the company. They were responsibe and flexible on dates. The technician showed up within the timeframe as expected. I was satisfied with the experience.

I,and the previous owner of my house, have been a customer of Ronco since they installed my system over 20 years ago. Over the years, the service has varied from excellent to bad depending on the tech that they sent out. However, I had a terrible experience this fall when my system was winterized. When I set up the appointment with the customer representative, I told her that a couple of my heads were not working and asked if they needed to be repaired before the system was winterized. We discussed a date but she told me that she needed to find an answer for my question and would call me back in a couple of days to confirm the appointment based on her answer. I never heard back from her and in a few weeks called back to schedule an appointment and the tech arrived to winterize the system (the heads did not have to be repaired in order for the system to be winterized). I then received the bill and I was charged for a missed appointment. I left a message on the company's answering machine stating that I would not pay for the first appointment for the reasons above. A man called from the company and he was extremely rude and sarcastic. As a customer for more than 20 years, I got upset. However, the man, whom based on the conversation I believed to be the owner or manager, starting laughing at me and I finally used an obscenity and I hung up. I am not proud that I used an obscenity but I was shocked at the lack of professionalism by the owner/manager, especially considering that I, and the previous owner, had been a customer for more than two decades. If all you want is a decent job at a decent price and you do not care about courteous service, by all means use Ronco. As for me, I will never use this company again.

Please see above. The change of service providers was needed because of a minor flood, which had to be taken care of by our plumber, and the fact that the prior provider had been unable, on several occasions, to take care of us in an emergency. We had to change our first date with Ronco at least once, and they were always helpful and understanding of the situation. They made every effort to be as flexible as possible given the time of year (when everyone is closing their systems).

I've used them for years. Their prices are reasonable. They are a little bit of a pain to deal with in terms of punctuality. They don't call to set up appointments; they wait for me to call them. They have a crummy system of dealing with their customers but the work is excellent.

Ronco was the original installer of the sprinkler system over 15 years ago, and this was the first service call I needed to place. They do excellent work at a fair price.

Great. Professional people managing the scheduling, and the tech was outstanding. Did the work as cheaply as possible, covering all the bases, and even offered some advice on improving my yard during drought. Came as recommendation from a friend, and they do great work.

I thought that their price was great. The service and everything was good. I liked the design of their sprinkler system.

Very well - thorough, punctual - a good experience

They put in the irrigation system long time ago. They did good work and it's worked very well for me. My overall experience has been excellent. Their price was fair. They weren't the cheapest and weren't the most expensive either. The quality of work was very good. They are very responsive. Their punctuality and professionalism were excellent.

I have always liked them. They are wonderful. They are very responsive. They are always very fast. They sent their team on the very same day that I had called them. I really like them. They are yet to send me the bill.

Our neighbors recommended them to us. Their price was very competitive and we would use them again in the future.

I tried to get ahold of them twice, but they were nowhere to be contacted. I called and left messages and a phone number both times, but both times nobody called back. Their work is excellent and their service is superb -- when you can get them - but their customer service and responsiveness are abysmal.

The contacts that I had with this company have been very satisfactory. I was very happy with how they dealt with the bid. They would always return my phone calls on time and came over when they said they would. The price they gave was very good because I got other quotes from other companies and their bid was the lowest one. Even though it was the lowest one, the company did a good job taking the job seriously and doing a good job with the quote.

Always friendly and professional. Do a good job for a reasonable price.

THEY WERE ALSO PERFECT. I WOULD USE THEM AGAIN. I WOULDN'T CHOSE ANYONE ELSE. THEY ARE FAST AND NOT ONLY THAT THEY ARE GOOD. I TELL EVERYBODY ABOUT THEM TOO. THEY ARE GREAT.