Green Hill Landscaping

They have reasonable price. They show on time and have a great service.

No response to request for service estimate. Poor communication.

We used Green Hill Landscaping for our leaf clean-up in 2017 (our first time contracting this work out) and were quite satisfied with their service. About twice each month, from October on, the service kept the property looking good at a reasonable price. When we got this year’s quote for the service, we were surprised by the 50% price increase and initially hesitated to engage them again. But, eventually, opting for the convenience, we provide the authorization on Oct. 9th. Then, nothing. We had other separately priced and contracted work for flower beds’ cleanup, weeding and mulching done on Oct 29th. Obviously, some leaves were moved in that work, but it was also priced separately from the leaf removal work. I called on Nov. 19th (6 weeks after authorization) to asked when the work would be done and was told it would be “in a few days.” A week later, on Nov 27th (7 weeks after authorization), I called again to complain and was told that I would be put on that day’s schedule. I said that would be fine as long as the price were corrected due to the failure to provide the service as advertised (i.e., in October removal from only the lawn area about every 2 weeks, in Nov/Dec removal from lawn, mulch beds and hard surfaces about every 2 weeks, weather pending). That request was rejected on the basis that it was still the same amount of leaves to be removed and that it would take the same effort. Also, the “weather” was claimed as a contributing factor. Having done this leaf removal myself with a work crew for years, I know that doing it once verses doing it multiple times does not involved the same amount of effort. And, while I realize we have had quite a bit of rain, it has mostly been in large deposits. According to the National Weather Service, between Oct 9th and Nov 26th (48 days), There were 5 days with accumulations over 1” and another 3 days with accumulations over ½”. The other 40 days had either no rain or trace amounts. Green Hill’s insistence that they be fully paid despite their failure to deliver the services advertised seem totally unreasonable and I cancelled the authorization to work. I can’t know the actual reasons for non-performance (staff shortages?) but I do know the explanations given don’t hold up under analysis.

The first few mowings were okay. Then they got sloppy and zigzagged around yard on mower. They were here only 11 minutes last visit. They charged $550 in advance for pulling weeds weekly. They did once an okay job. There was one area they never touched. After two weeks of no weed pulling I called. Always the same. Theyll come do it. They didnt. After 2 months of waiting and calling to try to get them to do right by us we fired them and asked that we get refund of at least half of the weeding money back. They said its too late. We were waiting on their empty promises. WORST CUSTOMER SERVICE. THEY DONT CARE ABOUT THEIR CLIENTS. THE WORKERS ARE LAZY!

Unsatisfied and would not use again! We had Green Hill come out of spring bed prep and mulching. Weeding is listed as part of the bed prep and our weeds were not pulled -they were week whacked - only to grow back in the next week. Also we were charged an add'l $600 (which we agreed to) for add'l "spring clean" to remove existing mulch and prep to be mulched with double shredded brown mulch. Well, we came to find a lot of the old mulch was just blown into the grass in our yard. When my husband reached out - they came out and agreed and said it would be taken care of, but no one came out and we had to rake it up ourselves, so we could mow the lawn. Would not use again nor recommend!

I would stay away from this company if you don't care about your landscape, and let them do whatever they want with it and when it's convenient for them.

Great. I've been a customer of their the past 4-5 years, and have always been happy. Their customer service is quick to respond and happy to accommodate our requests. Their prices were very competitive when I compared them to others in the area.

Great! My experience with Green Hill so far has been excellent.

Great. They continue to do a great job.

They do what they say they are going to do. They will bill me after they do the work, my experience with other folks I have to mail a check first. With this company you can go online to their site and pay electronically. They are cheaper and know the market price so they caught my attention. They are very professional when you call them they have someone who speaks English fluently.

Changed the frequency of service without informing me. Over charged me. Customer service was very rude on the phone when I complained that they changed the service without informing me. Never using this company again.

Mediocre - They do not perform tasks as requested. Poor communication between crews and main office.

Green Hill submitted a proposal right away and covered the scope of work that we talked about. Which as it turns out was less of a scope of work than the other two. Green Hill has been my lawn company for 10 years. I love them, they are great!

We've had nothing but great service from Green Hill over the past three years that they've been mowing our lawn. We just had them out for leaf removal, a monstrous job on our property, and the crew didn't leave a single leaf behind when they were done. I've talked to some of their crew leaders, and it's clear they take a lot of pride in their work.

Their responsiveness was very bad. They could have performed the way they said they should.

We contracted with Green Hill in late March to clean up and mulch all the shrubbery beds on our lot. They were not real clear on when it would be done, but suggested they usually do the work in April into May. On April 8 they came and edged and weed-whacked the beds. Then the fun began! They didn't come, and didn't come, and didn't come back to lay mulch. Yes, it rained a lot, but it got kind of ridiculous. Of course all the weeds they had whacked grew back and then some. They sent us a bill in mid-May for half the total price, for the prep work, long since grown back. We did not pay it. After we had called them two or three times in May, where they'd tell us it would be done "soon," we finally left a message last weekend (May 28th or so) telling them that if it wasn't done this week we would cancel the order and not pay, and would be sure to review them here. They called back on May 31 and said they'd try to rejigger their scheduling to get it done this week. Finally, last evening a crew made a brief appearance to size up the job, and today (June 4) they came, whacked some weeds, and spread the mulch. Not a bad job, actually. The only problems are a few small areas missed and the area around our compost pile mistakenly mulched after my husband tried to communicate that it should be left alone. (Crew had very weak English skills.) So, the work is done -- fairly good final outcome -- but it should have been done a month or so ago. It is possible that our problem may be partially due to the fact that we are not regular lawn-maintenance customers of this company. This was a one-time job, so we may not have been high-priority for them.

Their website says they serve "Northern Virginia". I requested an estimate for mowing my lawn in Springfield and was told I was "just right outside" the service area. Springfield is in Northern Virginia and their website does not exclude any parts of Northern Virginia. Their website is deceptive and I don't appreciate being lied to.

The Flower bed work was good . They cleaned the weeds, trimmed the bushes, sprayed for weeds and put mulch. My only problem with them was when cutting the grass. They kept cutting the grass too high. They mentioned that they needed to protect the blades of the equipment. I took a picture just before they cut the grass and just after and sent it to the office so they compared the pictures and see that since they were cutting so high, basically the grass was looking mostly the same as before they cut it and that we had to go behind them to cut it better. The guy that I called, did not responded to my emails until after I cancelled the contract. The people billing handled things really quick (they billed me for a cut that did not happen)

The price for me is high and their workmanship is great. The workers are very friendly and I just they were more English speaking workers.

They do a decent job on the lawn mowing for a good price. I have to give them that. But good luck trying to get them to do anything else they are supposed to do. I've asked for several weeks to get the bushes trimmed in front of my house - to no avail. Their responsiveness was less than zero despite repeated phone calls. I finally had to get on a ladder and trim my bushes myself. For our weekly lawn service they show up unexpectedly - like at 8 am on a Sunday morning. The foreman of our crew has absolutely no English - not even rudimentary. So it is incredibly hard to communicate --mostly hand gestures. Their billing is messed up - I got billed for gutter cleaning which they weren't even supposed to do. Stay far away from this company. I would not hire them again.

I use them every week. It is $38 every time they cut my lawn.

They started work in March with the winter clean up, cutting back the decorative grasses, weeding and mowing. So far work is excellent.

The price is base on the square footage of your lawn. Our area is about 1/3rd acre. The men that come and the area coordinator are very professional. Their price is hard to beat. The quality of work they do is good and we are just really happy with them. We have used them in the past for mulching also.

It turned out that leaf maintenance involved mowing the lawn, without leaf removal, which I was billed for at $35 a mow in addition to the $550 package. No one showed up with a leaf blower until November 17th after I twice contacted Green Hill to find out why I hadn't seen any cleanup activities. By then every leaf was on the ground and my patio and flower beds were piled with leaves. It's now December 8th. I asked for a price adjustment since $550 is high for one-time leaf blowing on 1/3 acre property. Green Hill agreed to return this week for a second cleanup (which I do not need - the leaves were all down when they finally showed up in late November) but refused to adjust their price. I have canceled my service contract with this vendor.

Don't use these guys....find someone else. I contracted for ONLY grass mowing. I came home and they had trimmed back a tree! It didn't need it, they cut healthy branches, and they didn't even cut it properly. They also damaged the electrical box to my well....and didn't say anything to me. I had bare wires sticking out. They're billing is screwy...always behind. I thought I had paid them in full. Then I get an email that I'm a month behind and I hadn't received the bill! And don't pay online...not secure in the least. Plus they charge you a "convenience" fee to pay by credit card? Really? Again, find any one else.