Compton's HVAC

They are a wonderful company. The experience with this company is always great. First of all they get to know my family, for example they know my dog. That is important to me; that they care about each individual. It seems to be like a small community kind of an old fashioned company that cares about the people not just the money. You don't have to pay them right away; I like that and they are very trusting. So I highly recommend Compton. I guess it's good to fix things yourself when you can, but when you are by yourself and freezing, your furnace is down and you want them in a season like that; I don't blame them about their responsiveness. They fixed both the furnace and the water heater and it was excellent.

We put down a deposit of $5,200 with the agreement that he would provide the information required for the county permit. The first time he provided the forms, the county rejected the forms indicating that the data did not meet code (Manual J) plus the number of occupants for the addition/house (2) was written as 7. We provided him the rejection info via email on 8/23/2010. We have not received revised forms as of 10/1/2010. We called him twice in the past 3 weeks, asking when the forms would be provided and indicating we want to get the ball rolling due to the coming winter. On 9/27/2010 we informed him (via email) that if he did not provide the completed forms by COB 10/1/2010 that we would like our deposit returned. We have received neither. Jamie has been polite but is not customer service oriented. He has not been responsive to our requests to "get the ball rolling". His response has regularly been that his sub-contractor (who does the ductwork design) is swamped.