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Briggs Appliance

3.7(
8
)

Appliance Repair, Appliance Repair - Small

About us

Major Household Appliance Repair

Services we offer

Kitchen and laundry large & small appliances repairs.

Amenities

Free Estimates
Yes
Warranties
Yes

Reviews

3.78 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
13%
1
13%
Rating CategoryRating out of 5
quality
3.6
value
4.3
professionalism
3.3
responsiveness
3.6
punctuality
3.7
Write a review
Showing 1-8 of 8 reviews
Haywood B.
02/2020
5.0
appliance repair
  + -1 more
Mathew and his associate came exactly on schedule and installed the microwave cleanly, neatly and efficiently. They did an excellent job and solved a couple of problems due to the nature of the job. I was well pleased with the work and the attitude of the individuals.
Description of Work: Install a microwave above the oven.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Matthew D.
04/2018
1.0
appliance repair
  + -1 more
The icemaker on our refrigerator was leaking and Briggs Appliance was sent out to diagnose and fix the problem. After the initial visit they said a part needed to be ordered and our warranty company needed to approve the fix. While waiting for a call from Briggs to schedule the fix (almost 2 weeks), we noticed that our wood floor was becoming discolored. I moved the refrigerator and found that the tech had left the water to the fridge on and there was a large puddle as a result of continued leakage. When I confronted the tech, he first accused me of turning the water back on myself, and then said that they never touched the water supply and that he was told that I had shut it off. He then refused to fix the fridge and left. The company now refuses to call me back, even though I've verified with the home warranty company that Briggs is responsible for the damage. I would never use this company again, and have already stopped several neighbors and friends from using them.
Description of Work: Repair leaking refrigerator
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Briggs Appliance
The Dohertys originally called their home warranty because they discovered their refrigerator was leaking water on the floor and damaging it. We were contracted by their home warranty to do the repair and found that the dual inlet valve on the refrigerator was leaking water at the connection to the hose that supplies water to the dispenser on the door. The only time this was leaking was when the valve was activated by someone getting water at the dispenser and it had obviously been leaking for a long time behind the refrigerator BEFORE the Dohertys discovered it. We noticed that the flooring was ALREADY badly damaged and soaked. There were no remediation attempts in place such as fans or dehumidifiers but instead the refrigerator was sitting on warped wet flooring with water trapped under it continuing to damage the subfloor. Unfortunately, the inlet valve was not one of the several different common valves we stock on our truck. We informed the Dohertys that the part was backordered taking 7-10 days to receive and additionally instructed them to NOT USE THE WATER DISPENSER as that was the source of the leak until we returned with the part. When we returned with the part, the Dohertys attempted to blame us for the damage because they had found a puddle under the refrigerator and the water still on. Additional damage would have been miniscule, if any, considering the LONG TERM LEAK AND DAMAGE (note the rot and mold growth in the photo posted by the Dohertys that had yet to be remedied). The water being on or off was irrelevant since the Dohertys were specifically instructed to NOT USE THE WATER DISPENSER. The Dohertys attempt to place blame on our company for flooring damage that had been damaged prior to when we were originally contacted is simply illogical. We have verified with their home warranty company that we are not responsible for the damage since false information by the Dohertys was given to them. We have only provided a diagnosis and information regarding this claim, but because of these false accusations presented against our company, we are refusing the Dohertys any additional service.
Natalie G.
08/2017
2.0
appliance repair
  + -1 more
Refrigerator repair turn the temps to off An high temp so the compressior wouldn't come on but forgot to turn back up An all of our food spoiled. When called to rectify reg problem at least an apology we got accused of looking for free money an accusing my 5 yr old to of messing with temps. Weren't looking for free money just acknowledgement of screw up an apology
Description of Work: Freezer fixed
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from Briggs Appliance
The repair made in the freezer did not require turning off or adjustments to the controls in the fresh food compartment. When we received the call from the customer stating that their refrigerator was off, we did not recall having turned it off or having a reason to do so. If we did, we certainly apologize as we stated during the phone conversation about it. We offered compensation for any food loss during the conversation, but that was declined. The son was present during the repair attempting to fiddle with our tools and the refrigerator. We politely informed him that his assistance was not needed.
Patrick G.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: It went ok.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$163
Jessica P.
01/2015
5.0
appliance repair
  + -1 more
Placed online service request on 1/1/2015. Received a call from Dave the next morning and he came out the same day I request help. He was very honest and helpful. The cost to fix our fairly new washer would meet or exceed the cost of a new one. Dave explained and showed the problem to us. I would definitely recommend Briggs!
Description of Work: Service call to diagnose broken washer.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Carmella O.
08/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: I was very pleased with Briggs Appliance. They were honest, forthright. They took the machine apart, and only charge a minimal entrance fee. I am very pleased and they seemed very honest.
Rating CategoryRating out of 5
Yes, I recommend this pro
Barbara C.
09/2011
5.0
appliance repair
  + -1 more
Briggs Appliance deserves A's across the board. They are wonderful.
Description of Work: Briggs Appliance came to do some repairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
s N.
01/2010
4.0
appliance repair
  + -1 more
It has not because the vendor was not available, despite significant effort on their part to advertise their service in the yellow pages.
Description of Work: This was just a phone call and use of the web site. This limited reaction is from use of the web site. While convenient to be able to see when appointments are available through their on line scheduling feature. Having to wait three days for a possible appointment quickly led me to go to another vendor for more rapid availability of service. Because of the limited availability posted on the web site, I called the listed number and found the phone line busy, never getting through. Wanted to try this vendor but I needed help right away.
Rating CategoryRating out of 5
responsiveness
1.0
Yes, I recommend this pro

    Contact information

    PO Box 2222, Gloucester, VA 23061

    https://www.briggsappliance.com/

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Briggs Appliance is currently rated 3.7 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Yes, Briggs Appliance offers free project estimates.
    No, Briggs Appliance does not offer eco-friendly accreditations.
    No, Briggs Appliance does not offer a senior discount.
    No, Briggs Appliance does not offer emergency services.
    Yes, Briggs Appliance offers warranties.
    Briggs Appliance offers the following services: Kitchen and laundry large & small appliances repairs.

    Contact information

    PO Box 2222, Gloucester, VA 23061

    https://www.briggsappliance.com/

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM