We are the third generation of family owned and operated appliance service. My grandfather opened an appliance store in downtown Williamsburg in 1956. It has always been our goal to provide the best service available. This has become even more important in today's world of big companies that focus on low prices on high volumes of retail sales with no attention or experience with providing service to the customer. Service is now our specialty. We no longer have the distraction of our own retail location and can focus on service. We are fully trained, experienced, and factory authorized. We fill in where they leave off and keep your laundry rooms and kitchens working for you.
Exceptional service. 2 rare appliance issues (previous discontinued oven control module [refurbished/fixed last year] and broken cooktop). Had unexpected issue with cooktop repair...David quickly took care of us and had another cooktop delivered within days. Extremely knowledgeable and takes care of customers! Highly recommend!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Teressa M.
04/2023
5.0
Great experience!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$400
Susan M.
05/2022
5.0
They also fixed ice maker issue. They were prompt, professional and did there job well
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kate H.
05/2021
5.0
Responded within minutes of my submitting the request. The man who scheduled the appointment was very friendly and helpful. They came out promptly and had the part they needed and worked so quietly and efficiently I couldn't believe they'd finished! Wonderful experience. Highly recommend them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Veronica W.
08/2020
5.0
Quality service, items repaired without any issues, they are prompt and knowledgeable I will continue to use this team of qualified professionals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marvin W.
07/2020
5.0
Had to pin down the problem. Took three visits, but came promptly and with no additional charge. Fixed dishwasher and very happy with service and company in general.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Susan H.
04/2020
5.0
Top notch. Impressed with their Covid protocols. Keeping themselves and customers safe. Got our fridge repaired seamlessly.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
susan c.
03/2020
5.0
seemed to really know what they were doing -quick and proffesional
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Diana L.
02/2020
5.0
I sent an email to them on Monday night, they called me on Tuesday and showed up on Friday. Not sure if they install new appliances but it is worth asking. They have great reviews on home advisors and did a professional job at a reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$200
Haywood B.
02/2020
5.0
Mathew and his associate came exactly when scheduled. They were quick, clean and efficient in their work. They adapted to some problems with the job and performed exactly as requested, all the while with a friendly informative attitude. I was well pleased and would call on them again should the need arise.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$175
Gene M.
12/2019
5.0
Excellent response time (came the same day I called), technician was knowledgeable, quickly diagnosed the problem with our refrigerator (faulty relay control, causing no refrigeration in the main area), then fixed it with a part that he brought with him on the truck. Had it fixed and tested in about an hour, and charged a reasonable price. What more could you ask for?
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$297
Kimberly M.
11/2019
5.0
My dryer issue was repaired promptly within 2 days of my first call. Remarkable!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ila R.
11/2019
5.0
Did a great job at a great price. Would recommend them absolutely.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Lawrence D.
10/2019
5.0
Technicians polite and went to work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$175
Charlotte M.
09/2019
5.0
Matthew (dispatch) and David (tech) were very nice, honest, prompt and professional. Definitely recommend without hesitation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Karen H.
08/2019
5.0
The drums for our washer needed replacing and it was done as well as could be expected!
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
$325
Claudia P.
08/2019
5.0
Initially off to a bad start due to power outages and neighborhood fire, but David worked diligently to repair our washing machine. Much appreciated.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
KEVEN B.
08/2019
1.0
Not professional throughout the process. Did not introduce themselves. Did the work without discussing it with me first. When that was brought up he was rude with an attitude while on the phone. DEFINITELY would not recommend this company.
Rating Category
Rating out of 5
quality
2.0
value
0.5
responsiveness
0.5
Beverly P.
07/2019
5.0
Non-urgent refrigerator repair scheduled for Monday after I called Briggs Friday afternoon. Owner and assistant arrived when scheduled and quickly fixed the refrigerator by replacing a worn out fan. They had time to fix the door on my clothes dryer, thus saving me the cost of a second house call. They gave a senior discount, too. I am most appreciative!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$286
Susan N.
06/2019
5.0
He fixed in 5 mins what I couldn't do for hours!