Brigg's Appliance, Inc.

appliance repair, small appliance repair service

About us

We are the third generation of family owned and operated appliance service. My grandfather opened an appliance store in downtown Williamsburg in 1956. It has always been our goal to provide the best service available. This has become even more important in today's world of big companies that focus on low prices on high volumes of retail sales with no attention or experience with providing service to the customer. Service is now our specialty. We no longer have the distraction of our own retail location and can focus on service. We are fully trained, experienced, and factory authorized. We fill in where they leave off and keep your laundry rooms and kitchens working for you.

Business highlights

33 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.774 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
7%
3
1%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 1-25 of 74 reviews

Erin P.
08/2024
5.0
Exceptional service. 2 rare appliance issues (previous discontinued oven control module [refurbished/fixed last year] and broken cooktop). Had unexpected issue with cooktop repair...David quickly took care of us and had another cooktop delivered within days. Extremely knowledgeable and takes care of customers! Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Teressa M.
04/2023
5.0
Great experience!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Susan M.
05/2022
5.0
They also fixed ice maker issue. They were prompt, professional and did there job well

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kate H.
05/2021
5.0
Responded within minutes of my submitting the request. The man who scheduled the appointment was very friendly and helpful. They came out promptly and had the part they needed and worked so quietly and efficiently I couldn't believe they'd finished! Wonderful experience. Highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Veronica W.
08/2020
5.0
Quality service, items repaired without any issues, they are prompt and knowledgeable I will continue to use this team of qualified professionals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marvin W.
07/2020
5.0
Had to pin down the problem. Took three visits, but came promptly and with no additional charge. Fixed dishwasher and very happy with service and company in general.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan H.
04/2020
5.0
Top notch. Impressed with their Covid protocols. Keeping themselves and customers safe. Got our fridge repaired seamlessly.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

susan c.
03/2020
5.0
seemed to really know what they were doing -quick and proffesional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diana L.
02/2020
5.0
I sent an email to them on Monday night, they called me on Tuesday and showed up on Friday. Not sure if they install new appliances but it is worth asking. They have great reviews on home advisors and did a professional job at a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Haywood B.
02/2020
5.0
Mathew and his associate came exactly when scheduled. They were quick, clean and efficient in their work. They adapted to some problems with the job and performed exactly as requested, all the while with a friendly informative attitude. I was well pleased and would call on them again should the need arise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Gene M.
12/2019
5.0
Excellent response time (came the same day I called), technician was knowledgeable, quickly diagnosed the problem with our refrigerator (faulty relay control, causing no refrigeration in the main area), then fixed it with a part that he brought with him on the truck. Had it fixed and tested in about an hour, and charged a reasonable price. What more could you ask for?

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$297

Kimberly M.
11/2019
5.0
My dryer issue was repaired promptly within 2 days of my first call. Remarkable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ila R.
11/2019
5.0
Did a great job at a great price. Would recommend them absolutely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence D.
10/2019
5.0
Technicians polite and went to work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Charlotte M.
09/2019
5.0
Matthew (dispatch) and David (tech) were very nice, honest, prompt and professional. Definitely recommend without hesitation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Karen H.
08/2019
5.0
The drums for our washer needed replacing and it was done as well as could be expected!

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$325

Claudia P.
08/2019
5.0
Initially off to a bad start due to power outages and neighborhood fire, but David worked diligently to repair our washing machine. Much appreciated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

KEVEN B.
08/2019
1.0
Not professional throughout the process. Did not introduce themselves. Did the work without discussing it with me first. When that was brought up he was rude with an attitude while on the phone. DEFINITELY would not recommend this company.

Rating CategoryRating out of 5
quality
2.0
value
0.5
responsiveness
0.5


Beverly P.
07/2019
5.0
Non-urgent refrigerator repair scheduled for Monday after I called Briggs Friday afternoon. Owner and assistant arrived when scheduled and quickly fixed the refrigerator by replacing a worn out fan. They had time to fix the door on my clothes dryer, thus saving me the cost of a second house call. They gave a senior discount, too. I am most appreciative!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$286

Susan N.
06/2019
5.0
He fixed in 5 mins what I couldn't do for hours!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christopher A.
06/2019
4.5
Quick service. Knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
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Contact information

3811 Stream Drive, Gloucester, VA 23061

http://briggsappliance.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed

Service Categories

appliance repair,
small appliance repair service

FAQ

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Brigg's Appliance, Inc. accepts the following forms of payment: CreditCard
No, Brigg's Appliance, Inc. does not offer free project estimates.
No, Brigg's Appliance, Inc. does not offer eco-friendly accreditations.
No, Brigg's Appliance, Inc. does not offer a senior discount.
No, Brigg's Appliance, Inc. does not offer emergency services.
Yes, Brigg's Appliance, Inc. offers warranties.

Contact information

3811 Stream Drive, Gloucester, VA 23061

http://briggsappliance.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed